The whole experience of dealing with Origin was fantastic. My main contact was Robyn who was extremely helpful and friendly. I also had some contact with Nicole who was also very helpful and friendly. Telephone and email contact was very fast and nothing was too much trouble for Robyn. I used the online design tool to generate an initial quote which was very easy. I actually went into Leeds to look at some components, ask advice about installation and finalise the design and components needed. I was so impressed that I placed the order there and the friendly warehouse staff had loaded the stainless posts and smaller components into my car within 10 minutes. Going into Leeds was not really necessary as the telephone and email communication with Origin is superb. The long stainless handrails arrived next day. Having watched the video link supplied by Robyn, I installed the 3 sided balustrade myself onto my new timber balcony (With some assistance from my wife.) I class myself as a competent DIY'er. I measured for the glass after fully installing the posts and handrail, using Robyn's measuring advice. The glass arrived quickly and fitted perfectly. Even the glass delivery driver was very helpful. The quality of the Origin balustrade is excellent. Many people have already admired it and commented about the high quality. Origin are completely transparent with everything. They are one of the best companies I have ever dealt with and would not hesitate to recommend to anyone looking to buy a balustrade.