One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,522 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ref code JA9 Quick and efficient response from service centre and tow arranged and all updates by text to keep me updated. Cll handler made sure that I was okay and parked in safe location and fully explained the process.”

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Posted 6 years ago

“we got 2 punctures at the same time, they refused to recover us. said we needed 2 spare tyres to use the gold cover we purchased. referred us to Google, confused.com and the local council. when i asked to speak to a supervisor, i was told they didn't have supervisors or duty managers on the night shift”

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Posted 6 years ago

“Very happy with initial phone call and with mechanic who fixed the problem.”

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Posted 6 years ago

“Arrived on time , soon had me fixed and back on the road.”

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Posted 6 years ago

“Initial representative was excellent. Mechanic turned up just b4 expected time. Excellent job all round. Thx”

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Posted 6 years ago

“They turned up reasonably on time (they'd called me to give me an eta). Ben could not have been more helpful. In addition to getting me going again, he tested stuff and waited until he was sure I'd get home. Excellent service.”

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Posted 6 years ago

“Quick and easy very helpful and patient with me”

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Posted 6 years ago

“Outstanding from start to finish . The recovery guy was so helpful and very good . I can’t thank him enough and green flag Fantastic service”

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Posted 6 years ago

“My husband was on a motorway slip road when he smelled burning from engine. On checking, he realised oil level was low. As miles from any garage he rang breakdown but was told this was not covered and chargeable. He decided to walk the half hour to nearest garage for oil. He filled the car and drove back home without a problem. Next day we drove car 6 miles when temp gauge started fluctuating with steam coming from bonnet. The oil level was normal but radiator had apparently developed a leak. Further problem occurred when after filling radiator with water the bonnet would not reopen. After abandoning car at roadside, we rang breakdown only to be told by a very rude, impolite assistant that it was our fault due to poor maintenance as we had called day before re oil, even though we hadnt used breakdown call out. Our car is regularly serviced and has never broken down before. This was an unconnected unforeseen second fault. He refused to arrange a tow truck but was willing to quote for one. What are we insured for?? We will never use this company again. They'll find any excuse to wriggle their way out of paying out for the breakdown service you're entitled to. We now have to arrange a tow truck independently.”

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Posted 6 years ago

“CF9 A very helpful and concise gentleman”

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Posted 6 years ago

“Thank you for your prompt a polite service. I would recommend One Call five stars. Thank you.”

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Posted 6 years ago

“Great service from those answering phone to the breakdown truck driver...calm .reassuring . efficient”

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Posted 6 years ago

“One Call is always polite, and punctual, and helpful, no complaints”

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Posted 6 years ago

“fab service great machanic Mx”

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Posted 6 years ago

“They tried to find out where I am and the lady on the phone was very helpful”

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Posted 6 years ago

“One phone call to SW6. Recovery man turned up exactly at the stated time. Car was jumped and I was on my way in less than 90 minutes for £20. Happy!”

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Posted 6 years ago

“Excellent service. My Flat battery problem was solved within 90 mins of initial call.”

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Posted 6 years ago

“The call handler was very efficient and the cost and information given was precise. He was very courteous and helpful. Ref CF9”

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Posted 6 years ago

“we have gold cover. we called them out as the car wouldn't start after dropping my son off at school. They sent out a sub contractor(not a mobile mechanic), who started the car and advised us it just needed a good run as it had been sitting idle over Christmas with only a couple of short runs in between. we gave it a 40 minute run on the bypass. during the afternoon school run the same thing happened. onecall refused to come out. they said that as this was a recurring fault they would not provide any service. when we asked how they determined it was a recurring issue the said as we stated "the car wont start" on both call outs this would be classed as a recurring issue. when speaking to customer service the confirmed that they had not received any report from the contractor used and that the call centre operator had no mechanical training and the decision was based entirely on our statement " the car wont start" my pensioner mother with chronic arthritis and 8 year old son where left stranded longer than necessary at the roadside during storm Brendan. when i had recovered the car, the garage replaced the 18 month old battery under warranty”

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Posted 6 years ago

“I have nothing but praise for your rescue service. They are efficient, friendly and helpful”

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Posted 6 years ago

One Call Rescue is rated 4.7 based on 4,522 reviews