we have gold cover. we called them out as the car wouldn't start after dropping my son off at school. They sent out a sub contractor(not a mobile mechanic), who started the car and advised us it just needed a good run as it had been sitting idle over Christmas with only a couple of short runs in between. we gave it a 40 minute run on the bypass. during the afternoon school run the same thing happened. onecall refused to come out. they said that as this was a recurring fault they would not provide any service. when we asked how they determined it was a recurring issue the said as we stated "the car wont start" on both call outs this would be classed as a recurring issue. when speaking to customer service the confirmed that they had not received any report from the contractor used and that the call centre operator had no mechanical training and the decision was based entirely on our statement " the car wont start" my pensioner mother with chronic arthritis and 8 year old son where left stranded longer than necessary at the roadside during storm Brendan. when i had recovered the car, the garage replaced the 18 month old battery under warranty