One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,505 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The breakdown was in Falmouth. The breakdown service called was from Plymouth, some 65 miles away. Consequently, we were waiting for over two hours! We had to pay £225 which could possibly have been made less expensive by calling a local garage. Once there, the breakdown was dealt with courteously and efficiently. SM1”

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Posted 5 years ago

“Excellent service very friendly guy actually fixed my car at home on drive amazing”

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Posted 5 years ago

“Stellar service! Fast response and got me moving on the carriageway. Then followed me to next services to make sure all was ok. Polite and confident. Just what you want when stranded on M20 hard shoulder!”

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Posted 5 years ago

“Took for ever to get the breakdown request sorted. Couldn’t do it online. A nightmare.!!! Third call to customer service who organised the breakdown service easily. Quick response within the hour but sent a breakdown lorry. He started my car for me but couldn’t confirm what was wrong with my car as it wasn’t his lorry & no tools!! He was very helpful though & followed me home in case I broke down. Which was great because the thought Of trying to get help again frankly would have been a nightmare.A relieved customer to be home with my car but it’s won’t start again now & hopefully I will get it started at home by jump leads & get it to my garage to be inspected & told what’s wrong with the car. This usually happens from my breakdown service. A Very disillusioned customer”

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Posted 5 years ago

“No updates from one call But recovery company were great”

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Posted 5 years ago

“Quick attendance and friendly service. Kept up to date”

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Posted 5 years ago

“Very easy to use was kept informed on arrival time very quick response time”

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Posted 5 years ago

“Came within an hour and the local garage that recovered us were great. Helpful people who made the situation a lot better!”

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Posted 5 years ago

“Bob was here earlier than said new battery price very good thankyou”

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Posted 5 years ago

“Absolutely fabulous service from the call centre to the mechanic who came out to me . Highly recommended”

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Posted 5 years ago

“Fantastic admin staff , very helpful and the mechanic was helpful aswell .Not only did he fix my car but also gave me some advice .”

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Posted 5 years ago

“Great service from start to finish”

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Posted 5 years ago

“Easy to use app and prompt service Assistance arrived within 30 mins”

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Posted 5 years ago

“Not impressed from start to finish Firstly, they couldn’t find me on the system.I then waited 3.5 hours for them to get to me, when the guy did arrive, he seemed really grumpy and had very poor communication and customer service skills. Terrible service really disappointing,”

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Posted 5 years ago

“Friendly service and knowledgeable. No nonsense recovery from my house to my local garage”

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Posted 5 years ago

“Went to One Call website logged in asked in chat if my policy included home start in the breakdown cover that was included they said yes I had paid for that. Then I clicked on the breakdown tab and followed the instructions to report a breakdown which was my car not starting when I turned the key. got a text to say they will be with me in about an hour and a half. Surprisingly they arrived half an hour later. Connected a battery booster to the battery of my car asked to start the car and it started. Job done. Told me to leave the car running for 45 minutes. The guy was very friendly and professional. Would recommend them as they did a good speedy job. I am very satisfied with what they did HG5”

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Posted 5 years ago

“Fast response ,polite and efficient . Well done! HG5”

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Posted 5 years ago

“Very good service and reasonable price 100% satisfied”

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Posted 5 years ago

“Dan from Ghost Recovery was most excellent professional and discussed his way through the fault finding. 5 Star Dan. Nevertheless when contact live chat 1 call absolutely useless did not understand my messages and fobbed me off to a telephone number which held me in a queue.....”

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Posted 5 years ago

“Quick and easy. I was advised it may take up to 180 mins before collection. However, while I was being told this, my was ringing by the breakdown guy to say he was approaching the back of van, and would I like to return to the van”

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Posted 5 years ago

One Call Rescue is rated 4.7 based on 4,505 reviews