One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,423 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,423 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and helpful. Recovery turned up almost at the expected time - so all good.”

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Posted 4 years ago

“Very helpful on phone call, though had to call back because my phone would not open text thingy that pinged. When I called back and explained, very helpful again. Told I could expect up to a 2-hour wait which is fair enough, however, breakdown man arrived within 20 mins/half-hour. Sorted. Thank you.”

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Posted 4 years ago

“First time we’ve needed breakdown. Called 3.06pm. Text received to confirm assistance on way, would be with us by 4.15pm. Assistance arrived 3.50pm. All sorted by 4.10. Brilliant service.”

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Posted 4 years ago

“Well what can say, we broke down and was recovered in a matter of an hour or so.. many thanks for your very prompt service better than some other companies my son was waiting about 8hours to be recovered by another company last year. I am very happy with your service from customer service to Ryan the breakdown recover guy, he was great. Many thanks to all.”

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Posted 4 years ago

“Called customer services to report i needed recovery on a busy dual carriageway due to a blown tyre. Local recovery was assigned and i was collected within the hour and taken home, Fab service. Thank you”

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Posted 4 years ago

“Great service quicker than estimated”

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Posted 4 years ago

“Call centre was helpful, quick and simple. Mark, the Roadside Technician couldn't be more helpful. Awesome, knowledgable gentleman.”

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Posted 4 years ago

“Brilliant service.”

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Posted 4 years ago

“Thank you so much for your excellent service when my car broke down in a poor signal area for my phone. Your thoughtful message assured me that help was on its way and the time of its arrival. The next message was from Leon the mechanic to say he would be with me in fifteen minutes. He duly arrived on time and the problem with my car was discovered very quickly. He advised that a new battery was probably needed. I am 77 years of age and the prompt action from the company and Leon was greatly appreciated. Thank you. Dorothy.”

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Posted 4 years ago

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Posted 4 years ago

“A very good service. Rescued and home safe and sound. Many thanks.”

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Posted 4 years ago

“Excellent service. Polite . Professional,calm understanding.”

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Posted 4 years ago

“Lady I called early in the morning on Sunday was certainly courteous and very helpful with detailed information of what to expect but the company meant to help me wasn't very helpful, rather impatient, got the feeling he didn't want to do anything but set out to lecture me in a condescending manner,claiming my nut wheel head was damaged, not ready to offer alternatives as states instructed by company which was besides the point. I eventually had to call someone else to help change the tyre and fit another which all in all took minutes.”

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Posted 4 years ago

“Someone arrived within the stated time i was given when i made the initial call. He was friendly and polite and explained what the issue was and what he was going to do. He advised me to go to Halfords which was open and to get a new battery fitted, after contacting them to check if they had the relevant one in stock. He stressed that nobody would return from One Call Rescue to the ongoing situation. He was very helpful with giving the necessary information.”

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Posted 4 years ago

“Got the car started and advised what to do next .”

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Posted 4 years ago

“It's hard to access internet on side of road so called breakdown number...only to be sent link to website Was sent a text with a pickup time..this passed so called breakdown again.I had to call pickup company as they had not informed me of delay...ended up with pickup over an hour after ETA..plus pickup company was not the local one about 10 mins from me”

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Posted 4 years ago

“The service provided from the breakdown driver was very friendly and helpful. Did not realise there was a £20 fee to cover this however. Many thanks to Joe. A credit to the company.”

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Posted 4 years ago

“My call was answered promptly by Leanne, who dealt with my problem efficiently and very caring. The recovery man, sorry I don't know his name, came very quickly. He was extremely helpful and friendly. A very good experience altogether. Thank you !”

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Posted 4 years ago

“Quickly answered the phone and arranged my car to be towed to my garage. More than happy with service provided.”

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Posted 4 years ago

“I broke down on a busy road on the Moors, phone reception was poor. I managed to get through to Leanne who was very friendly and kept calling me back when the call failed. She sent for recovery and kept me informed the whole time. The recovery man, Rob, was also very friendly and efficient and kept me updated on his ETA. I’ve never broken down before and found this to be great service from start to finish. Thankyou”

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Posted 4 years ago

One Call Rescue is rated 4.7 based on 4,423 reviews