One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.65

4.7 Rating 4,045 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and friendly. Excellent service. Arrived half an hour earlier than stated. I would not hesitate to call them out again. Thank you very much.”

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Posted 9 months ago

“Very professional and helpful”

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Posted 9 months ago

“Thank you James for sorting out my breakdown. Couldn't be no more helpful. Polite and efficient.”

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Posted 9 months ago

“Incredibly impressed with the service I received, very prompt, the agent was extremely friendly and v knowledgeable on the "quirks" of my car and solved the problem v quickly. Nothing but high praise for the service I received, thank you!”

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Posted 9 months ago

“Very happy with the service. The mechanic was very professional and the service was first class.”

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Posted 9 months ago

“The agent I dealt with was TF3 he was extremely helpful and polite. I couldn’t ask for anything better. A credit to your company”

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Posted 9 months ago

“Tf3 was brilliant what a lovely man he made me feel safe hope they are all as brilliant as him thank you”

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Posted 9 months ago

“Really good service, can’t fault anything.”

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Posted 9 months ago

“On line form filling is horrendous when you are broken down and stressed, frightened! Nightmare!”

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Posted 9 months ago

“Rang to report breakdown..staff very helpful and the repair man was out within the hour car sorted and back on the road ..very happy with the service from start to finish ...thank you..”

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Posted 9 months ago

“Reasonable happy with service came to conclusion needed a new starter motor and my need to get back in touch with one call rescue again in order to transfer car to garage once repair date is sorted but pretty good service waited two and a half hours before attending but understood it was a grim day and probably needed elsewhere as mine was a home visit hopefully complete review if need get back in touch to recover car to garage”

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Posted 9 months ago

“Waiting 5 hours on the hard shoulder and still nobody has turned up”

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Posted 9 months ago

“Waiting 5 hours on the hard shoulder and still nobody has turned up”

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Posted 9 months ago

“Quick, friendly and professional”

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Posted 9 months ago

“Car recovered promptly. Courteous recovery driver.”

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Posted 9 months ago

“Communication was very good from reporting to recovery. BA3 has recovered my car this morning. He was polite & reassuring during a stressful situation. Equally the technician that attended the vehicle last night when I initially reported the breakdown provided a great service”

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Posted 9 months ago

“The staff i spoke to on the phone were very understanding and helpful. They reconised i have anxity and health issues. The recovery company were also very understanding and kept me informed with eta and explained issue to car . What i am not happy with is there was a charge for specialist lifting equipment. Not indicated in the cover leaflet of my policy. Where shows in bright green what is covered (recovery) and gives a list. In Red what is not covered no mention of specialist equipement. I feel i was misled by this leaflet to believe i was covered in a breakdown where my car would just not start and was parked in an open air car park, sadly though there was a hight restrictor to the car park. Hence a special bit of kit was required to remove my car . I can not express how bitterly dissapointed and misled i feel by this covee leaflet.”

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Posted 9 months ago

“They arranged transportation for my broken vehicle to the garage of my choice for repair thank you”

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Posted 9 months ago

“Mark the recovery driver was superb, friendly and went out if his way to help me. (Flat tyre) Re having basic cover for recovery with Onecall, I was surprised and disappointed that I still ended up paying £79 for recovery of my vehicle as I was only 16 miles from my home. It would be helpful for Onecall to not ask you to go onto there portal after you initially get through to speak to someone (I was on the hard shoulder of the motorway in pouring rain) easier if they booked a recovery vehicle and then text you all the information necessary”

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Posted 9 months ago

“I was really impressed got to me in 10 minutes .Young man was really helpful and took about 1 hour but got my car running big thank you”

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Posted 9 months ago

One Call Rescue is rated 4.7 based on 4,045 reviews