One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,567 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault the service at all, from the polite and helpful operator to the lovely recovery man I have nothing but praise for the service. Car recovered in less than an hour... much appreciated.”

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Posted 7 years ago

“From the moment our call was answered until we arrived home we felt we were in good hands. The person that answered was polite, friendly and professional and made sure to cover everything, confirming all the details we gave several times. We were told the repair truck would arrive within an hour and it arrived within 45 minutes. On the hottest day of the year this was good news. We were loaded up and taken to our local garage near home and the driver was polite and professional as well. For us, this was top service under an often stressful situation.”

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Posted 7 years ago

“Great service! arrived in less than a hour, (earlier than quoted) Mark was a really nice guy, very friendly. I would highly recommend one call, very efficient from initial call out to getting me home.”

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Posted 7 years ago

“Rather disappointed with breakdown, took good while to arrive then nearly dropped car off loading ramp while loading it. When arrived at garage went to unload it the same way but mechanic in garage advised better safer unloading process. Definitely not worth the money I spent.”

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Posted 7 years ago

“Had a breakdown, called, gave them my details and they were there within the 90 minutes they said they'd be. Picked car up and took it to the garage and offered me a lift home. Amazing sevice!”

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Posted 7 years ago

“Friendly quick response to initial call for assistance. Engineer was on scene within 45 mins. Very friendly, polite gentleman. He knew his stuff and offered further advice willingly. Truly pain-free experience. Thanks again LA3.”

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Posted 7 years ago

“Fantastic communication and quick response. Particularly pleased with Richard the driver.”

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Posted 7 years ago

“First class service. SW6 Stuart”

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Posted 7 years ago

“Very prompt and very helpful”

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Posted 7 years ago

“Called yesterday after returning to car which started but lacked any power. Contacting One Call was seamless (username MC8 sorry didn't get the name) took the details and informed me it couldn't be repaired at the side of the road and car transporter would be with me in 60 to 90 minutes. The recovery service provider NAVCAR kept me informed as to his whereabouts and arrived on time. Very polite gentleman loaded the car from a difficult position and took me to my desired destination.”

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Posted 7 years ago

“Called yesterday as had broken down; the call was answered very quickly by Stuart SW6...he was very helpful. I explained that I had very little battery in my phone, and this was concerning me as I was stranded. I was aware that I had to pay £20 as per my breakdown insurance policy...but he allowed me to call back later to pay this once I was recovered in order to conserve my phone battery, I really appreciated that. Stuart said recovery would be with me in 60/90 minutes, but they arrived within 50 mins. The recovery driver was really polite and helpful. He was able to diagnose the problem with my car at the roadside, but was unable to fix it due to the part that was required..so he took me to the garage of my choice. Both provided an efficient, helpful and polite service which I can't fault.”

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Posted 7 years ago

“Called for breakdown and was assisted within 15 minutes! Thanks to JA9”

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Posted 7 years ago

“Returned to car and found it wouldn't start. Rang One Call representative MC8. Took a little while to answer but when he did we had a breakdown mechanic with us within 30 minutes. Very nice man had us started within a couple of minutes.”

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Posted 7 years ago

“Responded quickly and driver was very efficient and friendly”

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Posted 7 years ago

“Advisor very helpful, but was not expecting to pay £20 for breakdown as was covered by insurance policy.”

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Posted 7 years ago

“Call centre advisor, Stewart was very helpful and kept me advised on arrival of Breakdown recovery service. Recovery service arrived within the hour and started the car with no problems. Very pleased with the whole service.”

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Posted 7 years ago

“Very helpful and reassuring person on the phone when I rang. I was worried as I am in my 70s and know nothing about cars but Jack was very calming and talked me through the recovery options. Waited two hours for recovery vehicle but we had been warned of this.”

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Posted 7 years ago

“My partner broke down on the m1 motorway so he rang them and they said they will take 2+ hours to get to him because he has broke down outside there area and the mechanic doesn't start till 7am so will have to wait till he starts how stupid for break down cover not happy”

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Posted 7 years ago

“Really quick response. Professional service and got home in good time and the man was so helpful and nice. Thank you”

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Posted 7 years ago

“Very good breakdown service. Friendly and helpful call centre.”

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Posted 7 years ago

One Call Rescue is rated 4.7 based on 4,567 reviews