Called yesterday as had broken down; the call was answered very quickly by Stuart SW6...he was very helpful. I explained that I had very little battery in my phone, and this was concerning me as I was stranded. I was aware that I had to pay £20 as per my breakdown insurance policy...but he allowed me to call back later to pay this once I was recovered in order to conserve my phone battery, I really appreciated that. Stuart said recovery would be with me in 60/90 minutes, but they arrived within 50 mins. The recovery driver was really polite and helpful. He was able to diagnose the problem with my car at the roadside, but was unable to fix it due to the part that was required..so he took me to the garage of my choice. Both provided an efficient, helpful and polite service which I can't fault.