One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,297 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,297 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“JJ1 done an amazing job he was very professional and very helpful”

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Posted 2 years ago

“Gary the recovery man arrived on time, was friendly, explained what he was going to do, took the car to the garage, all done very professionally. excellent service. thank you one call.”

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Posted 2 years ago

“Really really prompt rescue. The gentleman has been really helpful and quick, thank you so much !”

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Posted 2 years ago

“Car ground to a halt with a panel of warning lights. Called in, got the link, filled the form,,,just under an hour later, very nice fella put my car on his truck and deposited it at my local garage. Thanks to the team, including Summer & SC1 for making it simple”

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Posted 2 years ago

“The service was friendly and helpful. However, attention needs to be paid when taking location details. The postcode given to the recovery agent did not match the one provided.”

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Posted 2 years ago

“Very quick quality service was received for myself and my daughter as we are both classed as vulnerable. Came and rescued us within half an hour. Thankyou for your fast response”

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Posted 2 years ago

“First breakdown couldn't help as needed to go to a garage and they were all shut.second call out the next day took the car to the garage. Both very helpful people. Both times good quick helpful service from one click as well.”

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Posted 2 years ago

“The handler Jack was amazing and very knowledgeable. I was grateful for his advice.”

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Posted 2 years ago

“For a very early call, the call handler was very clear and helpful with instructions on how to proceed to report my breakdown.”

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Posted 2 years ago

“The breakdown call handler Adam, was very helpful and sorted out the booking of my recovery really quickly. However, the portal needs some amendments as it is not easy to navigate and when you want to book a new claim, it asks you to call the main number. Once you call and explain the situation, you get sent another link to exactly the same portal and no option of creating a new claim!”

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Posted 2 years ago

“Thanks for everything today so easy to sort. The whole team Inc Adam and Niki a huge thanks. Excellent service and support. Please use this excellent service.”

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Posted 2 years ago

“Customer service was good and efficient. Happy with service.”

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Posted 2 years ago

“The mechanic/driver who came to assess my car was REC 085 know as Rob. Such a very helpful gentleman who did everything he could he even too me to get some performance my car. I have used this service before and they are very prompt to arrive and always helpful. Thak you One Call.”

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Posted 2 years ago

“Service was good with the recovery truck reaching us within 2 hours. Even after a change of location due to highways agency initally recovery us from road works on the motorway”

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Posted 2 years ago

“Quick response.. and jack who I spoke to was ver clear and kind and considerate.”

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Posted 2 years ago

“Took out new policy yesterday no confirmation email cannot access portal money taken for payment not able to contact you”

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Posted 2 years ago

“I started out with a flat battery which wouldn’t jump start so a breakdown truck was needed. I spoke to a lady on the phone who was incredibly reassuring and patient the whole time , particularly as I was worried that I had to start the whole process off again in the morning. She reassured me the night before on what to say on the phone and she was extremely helpful the next morning as she remembered who I was and arranged everything very smoothly without any hassle. Things went exactly as she said they would. Craig was outstanding when he arrived. Extremely helpful and friendly and expertly reversed the truck round 2 very narrow corners as the car wouldn’t jump start. Got the car on the trailer without any trouble and delivered safely and efficiently. I suffer from severe chronic anxiety and they both made the experience far easier to deal with.”

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Posted 2 years ago

“Thanks to keron it made the two hrs drive pass quickly”

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Posted 2 years ago

“Everything went good The man who came was very good and polite The only problem was that my wife is disabled and could not have got into the breakdown vehicle but as it turned out the gentleman got the car started so I was able to drive the car home although the battery was dead so as long as I kept the engine running I was able to get home Thank you”

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Posted 2 years ago

“Staff very polite and professional over the phone and recovery very quick and efficient”

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Posted 2 years ago

One Call Rescue is rated 4.7 based on 4,297 reviews