One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,243 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,243 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive.answered call quickly and dealt with issue efficienty Very good service.”

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Posted 2 years ago

“So far I haven’t been picked up but the operating agent that organises the pick up was absolutely amazing. The best I ever had you put me at ease as I was panicking once you rectified any situations and has made my day better already. JT2”

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Posted 2 years ago

“Had puncture & Leaking coolant. Once the quick tyre change was done was advised to drive but keep on topping coolant every half an hour. Didn't even manage to go 100 metres. Then Evo or Emo from Romania, sorry confused with the name came in. He was very helpful, polite, friendly as well as very professional. As we were 3 person & couldn't fit in his tow truck he called the company & manage to get a bigger truck while kept us secure and safe. On the other hand Mohamad who towed us to garage and then dropped us home was also very helpful, friendly, polite and very professional. Hats off to all these guys who were doing their job very honestly and professionally and came early then estimated time. Also Brad & the other guy in customer service were very friendly, helpful, polite and professional in dealing with the suitation. Thank you all.”

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Posted 2 years ago

“Agent JJ1 was very quick and arranged an agent to attend to my problem.”

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Posted 2 years ago

“Yes is it I am so happy He did good job Very professional guy Good time thanks you”

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Posted 2 years ago

“I had to wait a long time but my recovery guy was lovely. Horrendous traffic and his lorry broke whilst getting us home. But he still made sure we were OK.”

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Posted 2 years ago

“Jt2 very helpful and professional”

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Posted 2 years ago

“Absolutely great service”

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Posted 2 years ago

“Would have preferred talking to someone about location of vehicle and payment, etc instead of doing it online .But apart from that I was pleased with the service provided.Dave the recovery driver was brilliant.Thanks”

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Posted 2 years ago

“Easy to report online, the breakdown van arrived quickly. The man was very polite and professional and provided a great service”

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Posted 2 years ago

“Really fast service, arrived quicker than I was expecting and really great advice without trying to get me to buy something when I did not need it.”

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Posted 2 years ago

“Could not have been better top quality servic”

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Posted 2 years ago

“Extremely prompt and helpful”

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Posted 2 years ago

“Arrived at exactly the time I was told with updates, the recovery guy was brilliant and knew his job well.”

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Posted 2 years ago

“Prompt Professional”

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Posted 2 years ago

“Prompt service, got on our way without hassle”

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Posted 2 years ago

“Polite and professional call handlers. ETA of recovery vehicle though was 1.5 hours. After hearing nothing, I called again after 2 hours and was told it would now be 2.5 hours. Eventually I waited FOUR HOURS for the recovery vehicle to turn up. No attempt to diagnose or repair the problem, just a tow to the garage and left to make my own way home. £10 excess initially quoted increased to £20 after booking.”

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Posted 2 years ago

“Very happy with the service I got ,the engineer was very good, impressed and appreciated new battery fitted now, by the way do you take a photo of the battery cover as when battery was fitted the terminal+cover is missing now.”

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Posted 2 years ago

“Username AH4 was very good on the phone and sorted it out quick. It was just waiting for the recovery vehicle was 20 minutes later than eta but was nice and did the job.”

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Posted 2 years ago

“The breakdown recovery man, sorry i forget his name, was so helpful and professional. I'd like to say thank you to him for all his help. He was friendly and knowledgeable. I felt safe and secure. Thanks”

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Posted 2 years ago

One Call Rescue is rated 4.7 based on 4,243 reviews