One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.65

4.7 Rating 3,924 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service but would have been difficult if couldn’t access on line account as when called simply said a text would follow which was a text to the on line link. I had had difficulty on line and luckily a family member was able to be called to access my on line account”

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Posted 5 months ago

“My user name is SG2 Very efficient service indeed from my initial call to the operator to having a booking text with the agent who had been given my job. All information and tracking via the portal. Up”

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Posted 5 months ago

“SG2 arrived at the time I was given. The engineer was polite and helpful and was able to sort out the problem for me and got me back on the road. I was very happy with the service I received”

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Posted 5 months ago

“Excellent service...the breakdown driver who responded was 1st class and arrived within the time specified on the text..”

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Posted 5 months ago

“Fast quick rescue, polite and friendly technician”

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Posted 5 months ago

“Prompt friendly sevice. Very polite friendly young man”

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Posted 5 months ago

“Arrived really quick. Changed location while waiting for rescue. No problems at all. Friendly fast service.”

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Posted 5 months ago

“Tow truck arrived over an hour before estimated arrival time Driver was friendly and my van was transported safely to garage Thank you”

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Posted 5 months ago

“I had to wait 5 hours for the mechanic to come out. I was told 2 hours. I know I was safe at home but I had dinner reservations people I had to pick up Not enough information to let me know how long I was waiting”

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Posted 5 months ago

“We broke down close to Cambridge train station after 11 pm and we got an estimated time for the rescue car at 5:34 in the morning. Obviously we were not waiting for that long and we sorted out the issue ourself. We made a complaint about this more than a week ago, but we have not get any response, yet.”

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Posted 5 months ago

“When my car broke down and needed a recovery truck to take it the the garage, one call were so helpful and quickly came to my rescue, the service I was received was better than any other insurance company I have been with in the past.”

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Posted 5 months ago

“SG2 arrived early,was friendly,helpful and polite,I definetly recommend One Call Rescues service”

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Posted 5 months ago

“Excellent prompt service.”

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Posted 5 months ago

“Fantastic service in arranging our recoverg home, user SG2 was very polite and helpful.”

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Posted 5 months ago

“Fantastic service in arranging our recoverg home, user SG2 was very polite and helpful.”

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Posted 5 months ago

“Fantastic service in arranging our recoverg home, user SG2 was very polite and helpful.”

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Posted 5 months ago

“Good breakdown service. Arrived on time and got me going again in no time. I think the reset done on my car has solved the recurring problem”

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Posted 5 months ago

“Great service came within the hour, no messing, car uploaded onto back of truck and took back home. Guy (SG2) was lovely nothing too much trouble dropped it off exactly where I had asked. ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 months ago

“★☆☆☆☆ Extremely disappointing experience. The mechanic arrived, ran through a handful of very basic checks — all of which I had already carried out myself — and then had nothing further to offer. Within about 15 minutes, he concluded it was likely an ECU issue, which is the usual vague, catch-all diagnosis that immediately creates unnecessary anxiety due to the potential severity, complexity and time off the road. It was clear this wasn’t an ECU fault, yet no effort was made to investigate beyond the obvious or apply any deeper diagnostic reasoning. There was little sense of urgency, ownership, or genuine problem-solving — just a quick exit once the easy options were exhausted. No further recommendations aside from take it into a mechanic. What’s particularly concerning is the complete lack of awareness of the wider impact. This isn’t just about a vehicle being off the road — it’s about the significant psychological distress that comes with suddenly losing independence, mobility, and control over daily life. For professionals like healthcare clinicians, this disruption extends far beyond the individual: patients are affected, appointments are missed, care is delayed, and the knock-on consequences ripple outward. Mechanics need to recognise that they are not just fixing machines — they are dealing with people in genuinely stressful, often high-dependency situations. A more thorough, engaged, and accountable approach is not optional; it is essential.”

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Posted 5 months ago

“Very reliable, informative and helpful”

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Posted 5 months ago

One Call Rescue is rated 4.7 based on 3,924 reviews