One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,183 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,183 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“Very prompt service and helpful customer service lady.”

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Posted 1 year ago

“Easy to arrange call out very fast got us up and running.”

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Posted 1 year ago

“Not a great service. I called the breakdown number, gave my details, was told to follow the text I'd be sent. Logged onto my portal, logged the breakdown and paid the £20 charge (ridiculous seen as I pay for the breakdown as part of my insurance) was presented with an error after payment taken. Told to ring the number I had just rung. Rang again, spoke to someone else. They couldn't find me on the system even though I'd just been talking to a colleague who found me no problem. Was put on hold for ages, eventually told they did have my payment. Got the breakdown sorted and the agent was great, arrived in about 40 mins. Just need to bear in mind that people are stressed and upset when they breakdown and having someone insinuate they have called the wrong insurer or haven't paid is not helpful!!”

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Posted 1 year ago

“Amazing very helpful!”

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Posted 1 year ago

“Knowledgeable and friendly, accurate”

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Posted 1 year ago

“Great service Quick and efficient”

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Posted 1 year ago

“Helpful and responsive call handler (EA5), recovery mechanic arrived within the time indicated. Problem resolved promptly and fully and the mechanic was professional and very pleasant.”

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Posted 1 year ago

“Call centre sorted pick up. Pick up guy Ed of Furness breakdown and Commercial was a top guy. Dropped us no fuss at dealership.”

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Posted 1 year ago

“Arranged breakdown help”

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Posted 1 year ago

“Happy to listen and sort out any problems or issues you have”

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Posted 1 year ago

“Quick efficient and friendly”

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Posted 1 year ago

“Managed to organise my recovery vehicle very quickly. There's never a good time to breakdown but it's all about how things are resolved after. Thank you.”

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Posted 1 year ago

“Quick service , the guy was really friendly , Definitely use them again .”

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Posted 1 year ago

“Breakdown assistance was very quickly arranged with no hassle”

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Posted 1 year ago

“Very quick & efficient service dealing with my breakdown.”

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Posted 1 year ago

“I would give them 5 star but There was a few ours delay till the recovery vehicle arrived to tow my car to the garage which was inconvenient but the rest were gone smoothly. That would be better if they contacted me about the delay and let me know”

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Posted 1 year ago

“Excellent. The app is very easy and effective to use. Quick contact made and rescue van was out shortly after initial call from One Call. They arrived sooner than they estimated and problem solved quickly.”

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Posted 1 year ago

“very quick, efficient service. I loved being able to track the recovery vehicle as it approached.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“The driver couldn’t find me as information not passed on. Waited in motiway skip road for 2 hours. Recovery truck massive, greasy and dirty. I slipped getting out and broke my ankle in 3 places and dislocated my shin to ankle bone. The sleeve of my new cream coat is covered in black grease. Awful.”

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Posted 1 year ago

One Call Rescue is rated 4.7 based on 4,183 reviews