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OMG Hotels Reviews

3.9 Rating 196 Reviews

74 %

of reviewers recommend OMG Hotels

Company Reviews

Product Reviews

3.9

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About OMG Hotels :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a 1 night stay with Thriller show and was told there was not enough seats available for 4 people to sit together on the day I wanted so had to book the next day. I have had to contact them every step of the way. Customer service is terrible! You try to phone and are met with an answerphone which they NEVER get back to you! I left 5 messages and wasn't once phoned back. Emailing is just as bad it takes 3 days. I am travelling tomorrow and although had an email confirming booking I am still waiting for the booking vouchers to take with me with all the details on. Would not recommend or use again!”

“Great service from start to finish. I just came back from a fantastic stay in London, the hotel was stunning, myself and my partner felt really special. Also he loved the stadium tour.Will be booking more experiences with you guys.”

“Very helpful with Email contact especially Frannie.”

“Thanks to David for sorting out my trip. Its a gift to a friend and got exactly what I wanted and under budget too. Will certainly use them again. Thanks guys x”

“Brilliant service from a lovely lady at 'OMG' - We really enjoyed our time away. :-)”

“Received a great service from Frannie! Got everything I asked for and cant wait for my trip. Thanks again!”

“Top job getting everything booked for me guys. Second time I’ve used you and I’ll certainly be back 👍”

“Thanks for all the help from Frannie and the team at OMG - Really made the special occasion even more special. I would highly recommend the 4 Stars London stay with Champagne View of The Shard it was really perfect. The hotel staff were friendly and I will be booking again with my free £20 gift voucher. Thanks Shel.”

“Fast, easy and great service. Couldnt do more to make us feel special. My wife and I are very much looking forward to our anniversary theatre break. Thank you. Chris & Jane”

“Very poor communication, I would not recommend this company to a friend or family.”

“I would just like to say thank you for a wonderful time away, loved the hotel and the swimming pool was a lovely extra touch. Will be booking again soon.”

“Started off on a bad foot where i couldn't get a hold of anyone but it was my fault- Don't pick a wrong date!!!! but they helped me so much and have booked me into a hotel I really wanted and have been fantastic! Would 100% now go back”

“Terrible customer service. We wanted to book to see thriller on a 2 nights break in London. We payed through groupon for the deal. Then we got an email saying the dates we wanted was not available . After that trying to get through to the company has been a NIGHTMARE. We have emailed, tried ringing and just get a recorded message saying leave your name and number and we will get back to you. Guess what ? They dont. Would NEVER book with these again”

“Excellent company! Got a great deal on a hotel and theatre package for a family Christmas present. 5 stars for Franni who was very helpful and 5 stars to a great company. Will buy from again! Thank you!”

“Excellent service from Frannie Jenkins for sorting out my hotel and date.”

“Got back yesterday from a wonderful weekend in London. Thanks for arranging everything.”

“Was given this as a gift. Beautiful hotel and thanks for extending my stay. Superb service.”

“Quick and simple to book with great customer service.”

“I previously purchased a theatre break from Red Letter Days and they were nothing but trouble. It took me over 6 months to finally be able to make a booking. A friend recommended OMG Experiences I purchased my Theatre Break and then I had my booking all confirmed in less than 15 minutes extremely satisfied with the level of service, hotel and seats for the show, all for less than than expected. Thank You. Faith restored.”

“Such a great weekend, I recommend the 2 night 4 Star London stay and Gordon Ramsay dining, it was smashing, views from the hotel were stunning and the food Saturday evening was unreal. I'm happy, wifey is happy. Will book again.”

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OMG Hotels is rated 3.9 based on 196 reviews