OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,534 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 24th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived with a broken part, managed to glue it back together.”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for your 3 star review. We truly appreciate your honesty and regret any inconvenience you may have experienced. Firstly, we sincerely apologise for the broken part you received with your product. It is never our intention to cause disappointment or frustration among our valued customers, and we understand how troubling it can be to receive an item that is not in perfect condition. However, we are relieved to hear that you were able to successfully repair the broken part by gluing it back together. If you would like to send an e-mail over to us with photographs of the broken part, we can certainly look into this further for you. info@oliversbabycare.co.uk. Kind regards, Olivers BabyCare

Posted 1 year ago

“Only issue - Paid almost £8 next day delivery on a Friday and didn’t receive until the following Tuesday.”

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Posted 1 year ago

“Can’t comment yet; no update for delivery. No indicated when it is to be shopped just that it has been shipped”

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Posted 1 year ago

“The experience of ordering was satisfactory but I was disappointed they used FedEx as a delivery partner instead of DPD which is stated on the website.”

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Posted 1 year ago

“The order wasn’t processed until I called but the lady on the phone was very pleasant and dealt with it promptly. Unfortunately the baby gate is not great as the latch keeps getting stuck open”

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Posted 1 year ago

“Erected as directions show with the tags in place, however, a big "Clunk" noise each time gate is opened. A little disappointed but too much hassle to ask for a return.”

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Posted 1 year ago

“I can't properly review these as they did not arrive with the baby gate unfortunately and I completely forgot to message as soon as it was delivered to let you know they didn't arrive.”

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Posted 2 years ago

Dear Rebecca, Thank you for taking the time to leave a review about your experience with OliversBabyCare. We are sorry to hear that the items you ordered did not arrive with the baby gate. We understand that it can be frustrating when things don't go as planned, and we apologise for any inconvenience this may have caused. We encourage our customers to reach out to us as soon as possible if they encounter any issues with their orders. If you require any assistance with this, please do not hesitate to contact us and our customer service team will be more than happy to help you.

Posted 2 years ago

“Ordering was straight forward, but cannot review item as it hasn't been delivered yet,”

Helpful Report

Posted 2 years ago

Dear James, Thank you for taking the time to share your experience with us. We are glad to hear that the ordering process was straightforward for you. We understand that your order was arriving directly from the supplier and that this took longer than usual to deliver to you and we apologise for the inconvenience of this. If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your patience and understanding. Best regards, OliversBabyCare

Posted 2 years ago

“Still awaiting one of my items as only received one and supposed to be getting other sent out today but have received no update re tracking so have waited almost a week to get my full order very disappointed.”

Helpful Report

Posted 2 years ago

Dear Elizabeth, We are sorry to hear that you did not received your full order from OliversBabyCare when it was expected. We understand how frustrating it can be to wait for a product that you have already paid for. Although we dispatched your order all together there can sometimes be unexpected delays at the courier depots which are unfortunately our of our control. We apologise for any inconvenience this may have caused you. We value your feedback and will do everything we can to ensure that you are satisfied with your shopping experience at OliversBabyCare. Thank you for choosing OliversBabyCare.

Posted 2 years ago

“Shopping experience was fine, but the product we ordered was just a bare box with a shipping label on it, no protective packaging at all. The end was battered and hanging open, it had already been taped up, so it either left in that state or was repaired in its journey.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback about your recent shopping experience with Olivers BabyCare. We are sorry to hear that the product you received was not packaged properly and arrived damaged. This is not the level of service we strive to provide to our customers. We take all feedback seriously and will be reviewing to ensure that all products are properly protected during shipping. Please do not hesitate to contact our customer service team who will be happy to assist you. We appreciate your business and hope to have the opportunity to serve you again in the future. Best regards, Olivers BabyCare Team

Posted 2 years ago

“Before placing the order we phoned and it was agreed you would delay the dispatch of the products as next day delivery was inconvenient for us. Somewhere between you and the couriers that completely failed and two deliveries were attempted to an empty house the next working day. Thankfully one was really good, phoned me and agreed to wait 15 mins while I dashed to my son's house to accept the delivery. We then had to store the products at an inconvenience as we were still decorating. The 2nd courier just left a 'failed delivery' note. We would have happily delayed ordering but you advised you could not guarantee the price would stay the same.”

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Posted 2 years ago

“I would like a refund has when I opens it it had black marks on it so I have had to wash it”

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Posted 2 years ago

“I can't really give you a comprehensive feedback as yet. The items are intended to cover plugs which are next to a Resident's bed in a Nursing Home . They have not as yet been fitted so I cannot give you relative feedback.”

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Posted 2 years ago

“The item arrived to late”

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Posted 2 years ago

“The retractable stair gate is great can't fault!But the main issue is that I paid for next day delivery and received 5 days later which was normal delivery time!!I have received an email from my enquiry saying you received order to late for next day delivery, which I understand but please don't take money for express delivery if you can't do!!!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. Upon looking into your order we can see your order was placed with Next Working Day delivery service. The order was placed 25th August at 18.39pm, past our 3.45pm cut off for Next Working Day deliver; as stated on our website. Your order was therefore dispatched on Friday 26th August. Due to the Bank Holiday, your order was delivered on Tuesday 30th August, the Next Working Day, therefore the delivery service chosen was carried out. Please do get in touch with our customer service team if you wish to discuss this further. Many thanks, OliversBabyCare

Posted 2 years ago

“The item I ordered is like a dolls pram my daughter is way to big, and the return policy is not very helpful so I’m stuck with a £150 buggy that’s no use to me”

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Posted 2 years ago

“The bigger than what I ordered:(”

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Posted 2 years ago

“Fast delivery but box had been opened to combine shipping with another item, poorly sealed back up and then looked like it had been dropped several times. No damage to the product but as this is a baby shower gift not ideal with it looking so tatty.”

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Posted 2 years ago

“I didn’t get ones I wanted but there still lovely !!”

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Posted 3 years ago

“Great, my only problem was a suppliers issue.”

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Posted 3 years ago

OliversBabyCare is rated 4.7 based on 2,534 reviews