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OliversBabyCare Reviews

4.7 Rating 2,289 Reviews

92 %

of reviewers recommend OliversBabyCare

Company Reviews

Product Reviews

4.7

Based on 2,289 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

OliversBabyCare 5 star review on 29th February 2024

OliversBabyCare 5 star review on 19th December 2023

OliversBabyCare 5 star review on 21st April 2023

OliversBabyCare 5 star review on 28th March 2023

OliversBabyCare 5 star review on 22nd March 2023

OliversBabyCare 5 star review on 28th February 2023

57

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t comment on quality of furniture as still haven’t received it and the company hasn’t replied to my email I sent chasing up a 2 week old order.”

Posted 2 years ago

Dear Ellie, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@oliversbabycare.co.uk or by calling us on 01778 562809 Many Thanks OliversBabyCare

Posted 2 years ago

“I bought 3 packs of soothers. They arrived but none was the same as the images advertised. 2 packs should have had one I love mummy and one I love daddy But I received different coloured ones all saying I love mummy. The night time ones I purchased had completely different images on all together. I wouldn't normally mind but I searched for these specific ones and was disappointed not to get them.”

Posted 2 years ago

Dear Casie, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@oliversbabycare.co.uk Many Thanks OliversBabyCare

Posted 2 years ago

“The product is too small for my 7 week old that is measuring 62cm in length. I can not return the item as I was instructed to wash before use.”

Posted 2 years ago

“I had raised a query with customer care and I am yet to hear back. But they are very quick to ask for a review!”

Posted 2 years ago

Hi Aansan, Thanks so much for your feedback! I am really sorry to hear you haven't heard back. We have checked and can't seem to see anything in our inbox from you. Please could you get in touch via info@oliversbabycare.co.uk so we can ensure your query is dealt with immediately. Do let us know if we can be of any further assistance in the meantime. Many thanks, OliversBabyCare

Posted 2 years ago

“I haven't received the product..”

Posted 2 years ago

Hi Joel, Thanks for your much valued feedback! We are sorry to hear of this. We can see your order was shipped Friday 1st of October with Royal Mail Tracked 24 hour service and the tracking shows this was delivered to your address on Saturday 2nd of October. Please do get in touch with our customer service team if there is an issue so this can be resolved for you. Many thanks, OliversBabyCare

Posted 2 years ago

“had to refresh the page a couple of times before proceeding with order completion”

Posted 2 years ago

Hi Joshua, Thank you for your review. We are sorry to hear about the issues you had with our website. I will feed this back to our team to ensure it doesn't happen again. Thanks, OliversBabyCare

Posted 2 years ago

“Delivered very quick. However, one of the item is damaged. Is still in the closed box as this has been noticed through the cut-out in the box. Have sent 2 messages already but no response. This is very disappointing.”

Posted 2 years ago

Hi Kinga, our customer service team have responded to you in regards to your order. If you have any further questions please do not hesitate to contact us. Thanks, OliversBabyCare

Posted 2 years ago

“Product arrived and the box was burst open, some of the panels are damaged and still awaiting a response from Oliver’s on how the issue is to be resolved. Disappointed”

Posted 3 years ago

“not a great checkout”

Posted 3 years ago

Hi Simone, we're so sorry to hear that you are unhappy with the checkout process. If you would like to email us with any feedback on this matter we would greatly appreciate it at: info@oliversbabycare.co.uk. OliversBabyCare

Posted 3 years ago

“Paid for express delivery it took ages to arrive.. the item is cheap plastic sharp edges and the toys don't turn .. On top of this it just isn't safe for my 9 month old she can get her leg up and out the side and slip and she gets marks on her back. Really is terrible that they sell something like this when just looking at it you can see it isn't fit for purpose.”

Posted 3 years ago

Hi Bianca, thank you for getting in touch with us today. We are so sorry to hear you are unhappy with your purchase. A member of our customer service team will be in touch to ensure the issue is resolved for you. Please do let us know if we can be of any assistance in the future. OliversBabyCare

Posted 3 years ago

“Good product, but rubbish customer service. Phoned for advice on installing a product. They then said to email them photos/videos and they would get back to me. To which I had no reply from them!”

Posted 3 years ago

Hello Zoe, We are very sorry to hear that you did not receive a response to your email. We have taken a look and cannot find any tickets from your email address so if you could please email us again at info@oliversbabycare.co.uk we will happily look into this for you. OliversBabyCare

Posted 3 years ago

“Ive requested a return via email as per your conditions, but haven't had any response yet. Pls could you advise thanks”

Posted 3 years ago

“Wrong item sent, ordered a white insect net for pram, received a black one, have sent 2 messages regarding this and have been ignored completely even though says will respond within 1 working day,its now been 9.”

Posted 4 years ago

“The item was not received and their website had not given an indication of any delay. They did not let me know that the parcel had been delayed at Hermes, I had to contact the courier. I did get a reply after that from Oliver's saying they were going to look into where it was but they never got back to me, so I had to deal with Hermes myself.”

Posted 4 years ago

“Emailed them about the product I received. Got ignored”

Posted 4 years ago

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OliversBabyCare is rated 4.7 based on 2,289 reviews