Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.49

4.5 Rating 836 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Office Supermarket 5 star review on 27th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture not made anymore but was able to order it. No communication until I contacted them”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you were not informed of the made to order status of your order. Upon looking into the order, I can see that due to an issue with the website the product was incorrectly showing as available. This has now been resolved, and the issue causing it has also been corrected to ensure that this does not happen again.

Posted 3 years ago

“I ordered an office chair that was supposed to be delivered in one to three days. Payment was made with the order. The chair did not turn up, so after five days I contacted Office Super and was told that the chair was out of stock but they were expecting a delivery the next day and I would receive my chair by the end of the week.......Still no chair! And no update from Office Supermarket to tell me where my chair is. the following part of this survey is about delivery which I can't answer as I have not received delivery.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. I have looked into the order and can see that unfortunately, there was stock discrepancy and this was not picked up by our system, meaning that you were not automatically informed. This was an isolated issue and one that has now resolved to ensure that it does not happen again. I have been advised that a colleague has now updated you, and the order is out for delivery today. Apologies again for any inconvenience caused by this.

Posted 3 years ago

“2 weeks and no sign of the order, with no communication at all other than asking for a review edit - received a refund still with no communication? i guess my order has been cancelled”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. Upon looking into your order, I can see that the delivery address is in Northern Ireland. We are currently experiencing huge delays with deliveries into Northern Ireland, so have taken the decision to temporarily suspend our service. You should have received an email notifying you of this, however I can see that from your review you may have not received this. We have processed your order for a full refund and this should arrive imminently. Apologies again for any inconvenience caused by this.

Posted 3 years ago

“Very poor experience. I ordered the wrong colour item and simply wanted to swap and get the correct item. Instead of arranging an exchange they wanted to charge me £20 for collection and issue a partial refund. This is simply poor customer service. I suggest you guys look into some sort of exchange service for customer who had similar issues. I’ll look elsewhere and stay clear of this company.”

Helpful Report

Posted 3 years ago

“Really not a great experience First delivery of furniture was badly damaged Second delivery came with no bolts or instructions Frustrations trying to sort out pick ups of faulty items Good customer service but a very poor service all around”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. I have looked into the order, and can see that we replaced the damaged items as soon as we were made aware of what parts were damaged. I can also see that we have kept you up to date as soon as we'd had updates from the courier regarding collection. I can also see that we have offered you a partial refund (that you accepted) to apologise for the additional delay on collection of the faulty items. I cannot see at any point in the email communications that you have made us aware of any additional issues, so it's disappointing to receive a 1 star review. Please let us know if there is anything else that we're not yet aware of.

Posted 3 years ago

“Absolutely awful service. Ordered desk and pedestal before Christmas and it was due 2-3 days. Now at 6 January told it has been delivered 5.30pm on 23 Dec. It absolutely has not and the customer service lady was very rude. Paid out over £300 to have no product!!”

Helpful Report

Posted 3 years ago

Thank you for your review, and I am sorry to hear that this has not been a good experience for you. After looking into this further, I can see that the information we were provided by the courier was the items had been delivered and signed for. Upon looking into this further it appears that the courier had provided information relating to a different order, that was on the same delivery run as your order. I can only apologise for the inconvenience that this has caused. I understand that a colleague has spoken to you recently to advise that the order is being replaced and sent out for delivery within 24 hours, which you have advised is acceptable. Apologies again for the inconvenience caused by this. Paul

Posted 3 years ago

“Furniture arrived damaged”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear that this arrived damaged. Upon looking into this, I can see that we have collected the pedestal and refunded you as agreed. I can also see that you have elected to keep the desk top and have accepted the partial refund. Whilst items should not arrived damaged, I hope you'd agree that this was dealt with both promptly and to your satisfaction. This was also resolved within 4 days of us being informed of the damage.

Posted 3 years ago

“I placed my order on the 2nd December, the delivery time was estimated as 1-3 days. I revived partial delivery on Friday the 4th December however I have still not received the remainder and when I contacted Office Supermarket they had no idea that my order is not complete, even today 11th December 50% of my delivery is still in my hallway as I cant construct the desk with only 50% of the delivery complete.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. Upon looking into this, I can see that you contacted us late on the afternoon of your delivery to advise of missing parts. We emailed you back first thing the following day to apologise and to ask you confirm what had been delivered, which you then did. We then chased this with our supplier who confirmed that the parts were missing from the consignment and would be delivered today. This was all resolved with you within 24 hours of us being notified of a short delivery, and you should have the remaining parts delivered to you today (2 working days from initial delivery). Apologies again for any inconvenience caused by this, and please let us know if you need anything else.

Posted 3 years ago

“I did not receive all items at once. Some parts was missing and it look over one week to receive the missing parts (legs) after several phone calls and email.”

Helpful Report

Posted 3 years ago

“Delivered a broken unit, then the replacement was delivered broken. Still waiting for money back”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. I have looked into this and can see that you have informed us today that the item has been collected. Your refund will now be processed. Apologies again for any inconvenience caused by this.

Posted 3 years ago

“The measurements as stated on your website are incorrect. States 60cm depth but was only 48cm. Not what we wanted.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. We are looking into whether this was a picking error in the warehouse and the incorrect item was sent. I have checked our system, but cannot see any emails from you advising that the wrong item was delivered. We can arrange collection and refund if you could confirm it's ready for collection.

Posted 3 years ago

“When you website states you have the item in stock and delivery will be within 2-3 weeks.... to then be told that you will have to wait more that 6 weeks for your item is totally unacceptable.”

Helpful Report

Posted 3 years ago

Hi Shelley, sorry to hear your order has been delayed. Unfortunately, there has been a delay with our manufacturers for the Acrylic Screens. I can see a member of our customer service has now switched manufacturer for you to improve the lead time on this. I can appreciate this is frustrating and we apologise for any inconvenience caused.

Posted 3 years ago

“Unfortunately I had to chase this order 10 days after it was supposed to arrive to be told the product was out of stock, no communication from OfficeSupermarket.”

Helpful Report

Posted 3 years ago

Hi there, we do apologise about this. I have had a look on our system and can't find any correspondence with yourself. I can see you have now been refunded for this. Again, sorry for any inconvenience caused.

Posted 3 years ago

“I bought a desk, 2 parts have arrived in a timely manner, still waiting on the 3rd parcel over a week later. I have had to put the desk together without the 3rd part without it even though the instructions say not to as I desperately needed it..... when it breaks I will have to buy a new one but definitely will not use Office Supermarket again!”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. I have checked our systems and cannot see any email/call from you advising that you have got a missing part. If we had been made aware of this, we could have sent the relevant part out on a next day service. I have located your order number, and one of the team will be in touch to clarify what is missing. We can then get the part sent out to you. Kind regards

Posted 3 years ago

“Order placed Tuesday 11/8/2020 for next day delivery, expected 2-3 days due to Covid restrictions etc. 16/08/2020 I am asked to write a review hoping that I am pleased with my purchase?? I would like to receive it first! Then maybe I can review it!! 😤”

Helpful Report

Posted 3 years ago

“Paid for next day delivery. Now 4 working days later still no product, and no contact from the company despite me emailing them. Very poor service.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your email and I am sorry to hear that you are not completely satisfied. Upon looking into further, I can see that you did not pay for delivery but selected our free option. However, this should still have been delivered within the specified time frame so I have escalated this with the courier to find out what went on and I am sorry for any inconvenience caused by this delay. Kind regards

Posted 3 years ago

“Would be happy to send a review if I had re lived my order.”

Helpful Report

Posted 3 years ago

“I have yet received my order”

Helpful Report

Posted 3 years ago

“I still haven't received my delivery and you are asking me to review the service? When is the delivery coming?”

Helpful Report

Posted 3 years ago

“very bad customer service I rang to ask when my package was going to arrive and the lady on the phone put me on hold for 10 mins without reason, she then told me someone was going to call me later regarding my package, nobody ever called”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review and I am sorry to hear of your experience. I have looked into the order and can see that we were waiting on an update from the courier and we should have informed you of this. I am sorry that we did not get back to you, and steps have been put in place to ensure that this does not happen again. I can see that your order has now been delivered and I am sorry for any inconvenience caused by the initial experience. Kind regards

Posted 3 years ago

Office Supermarket is rated 4.5 based on 836 reviews