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Nustone Reviews

4.2 Rating 125 Reviews

81 %

of reviewers recommend Nustone

Company Reviews

4.2

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and quick delivery. Would recommend to family and friends”

Thank you, Rob. We hope that you enjoy your new patio space! Kind regards, The Nustone Team

“Loved the quality and finish of the stone! Service was quick and efficient too. Thank you.”

Hi Andy, Thank you for your order with us. We're glad to hear that you're pleased with the product as well as the service and speedy delivery! If there is anything else we can do for you in the future, we'd be happy to help. Kind regards, The Nustone Team

“Very helpful from start to finish, great communication and quality product....Thank you”

Thank you for your kind words, Linda! Kind regards, The Nustone Team

“Ordering was easy and delivered when they said , patio is as described and looks great , will definitely use again”

Thank you for your order with us, Sean. We look forward to hearing from you again in the future! Kind regards, The Nustone Team

“Fabulous customer service and product was excellent”

Hi Amy, Thank you for your order with us. We're glad to hear that we could offer you a great level of service and that you are happy with the product! Kind regards, The Nustone Team

“Very easy to deal with and fast delivery”

Thanks for your order with us, John!

“Absolute shocking service. I ordered 3 ton of slabs on the 20/04/2020 and received confirmation the next day saying that my order was confirmed. I then received an email from Palletways stating that the order had been accepted for delivery. I have now received an email today from Nustone saying. Good Evening Wayne, I hope all is well at your end. We regret to inform you that we are no longer able to service your order as we do not have the stock on the ground due to a counting error in the warehouse. I am extremely sorry for any inconvenience that this may cause and will, of course, get a refund processed ASAP. During these troublesome times, resources have inevitably been stretched thin and so we're having to do our best to manage stock remotely with help, where possible, from the Warehouse Staff who aren't normally apart of the stock management. If there is anything at all that I can do to help, please don't think twice about asking. Have a lovely evening! Kind Regards Jack Nash Customer Experience T. 01206 700 599 Now I will have to cancel the garden people from coming in on Monday to fit the slabs and I can't order any other slabs until I get my refund that will take weeks to get back. They could have contacted me the day after my order was placed or offered me another alternative for the fact that they obviously can't count stock properly. Shocking way to run a company, selling stock that they don't have, and take people's money.”

Hi Wayne, We apologise that we are not able to fulfil your order at this time. As promised, your refund has been processed ASAP and will typically appear back in your account in just a few working days. Rest assured that under no circumstances would we knowingly sell any products that we do not have available. We have made sure to notify you immediately and we do advise not to book in any trade until goods have arrived on-site, just in case of any unforeseen circumstances. We are consistently reviewing the way that we operate during the COVID-19 pandemic to ensure that we can continue to run efficiently while resources are stretched and further steps have been taken to ensure that any such errors are eliminated. If there is any way that we can assist you further, please don't hesitate to contact us on 01206 700 599 or by email at support@nustone.co.uk. Kind regards, The Nustone Team

“Great service”

Hi William, Thank you for choosing Nustone! We're glad that we could provide you with great service and if there is anything else we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Good quality product delivered promptly and very helpful staff, would recommend”

Hi Steven, Thank you for your order with us! We always love to hear that we've been able to help out as well as providing a great quality product with speedy delivery. If there is anything else we can do for you in the future, please don't hesitate to ask! Kind regards, The Nustone Team

“Very friendly service and a pleasure to deal with. Highly recommended.”

Hi Stewart, Thank you for your kind words. It's always a pleasure for us to be able to help and if there is anything that we can do for you in the future, please don't hesitate to ask! Kind regards, The Nustone Team

“Great deliver and price”

Thanks, Dennis! We pride ourselves on our competitive prices and speedy delivery! If we can do anything for you in the future, we'd be happy to help. Kind regards, The Nustone Team

“Great service”

Thanks, Paul! If there is anything we can do for you in the future, please don't hesitate to ask. Kind regards, The Nustone Team

“The rainbow sandstone is fabulous, just had it laid and love it, no breakages, delivered on time, just perfect service. Cannot say how beautiful this paving is.”

Good afternoon Linda, Thank you for your kind words! We're glad that you are happy with the stone. Rainbow Sandstone is a great choice and we hope that you enjoy it for years to come! If there is anything that we can do for you in the future, please don't hesitate to contact us again. Kind regards, The Nustone Team

“Delivered on time and at a good price.”

Hi Peter, Thank you for your order. We pride ourselves on our competitive pricing and it's good to know that your delivery was right on time too! If there is anything else we can do for you in the future, please don't hesitate to ask! Kind regards, The Nustone Team

“Service was excellent from the outset, materials arrived as scheduled. Definitely use and recommend Nustone in the future MG Reading”

Hi Mark, Thank you for your order with us! We always love to hear that people are happy with the quality of our service and products. We look forward to being able to help out again in the future! Kind regards, The Nustone Team

“Lovely stone,great price and delivery,will definetly use again”

Hi Paul, That's great to hear! We're looking forward to hearing from you again in the future. :) Kind regards, The Nustone Team

“Brilliant material and a great service Shall be useing again in the very near future Many thanks G.Bryden”

Hi Graham, Thank you for your order with us! It's great to hear that you are happy with the quality of the materials and the level of service that we provide and we look forward to hearing from you again in the future! Kind regards, The Nustone Team

“I have had two orders so far, my first was a disaster as at least 60% of the slabs I received was cut out of square. When I reported this I was told that because I reported this outside of the 14 days complaint period there was nothing they could do. As you can imagine I was very disappointed with this given the large volume of slabs I had ordered (86 sq meters) I don’t know how you are expected to check this number of slabs let alone where to put them when checking individual slabs for squareness is a bit of a ridiculous policy when the website quotes the accuracy of their products. The second order I received (18sq meters) I found only 10 % out of square. I think I would think twice should I order from this company again as I don’t believe the customer service is good enough for the products that are being advertised in this way.”

Good afternoon Stephen, We're sorry to hear that you've had this issue. It's very rare that we have anybody come back to us with something like this, however, we do have a simple claims procedure for anything that you find in your delivery which you believe to be an issue. We just require some images and details of the problem within 7 days of accepting your delivery and we are always happy to refund or replace any slabs which are affected! We're glad that you gave us a second chance and if there is anything else that you would like to discuss, you can always reach us on 01206 700 599 or by email at support@nustone.co.uk. Kind regards, The Nustone Team

“Although I did not get the original slabs wanted for the area Nustone were really good at offering me an alternative or a date when the product would be available.We,however went for slate.The ordering was easy and the slate was delivered when expected.The quality of the slate slabs are exceptional and can't wait for them to be laid.”

Hi Claire, Thank you for your order with us! It's great to hear that we were able to find you a suitable alternative and deliver right on time. We're sure that your project will look great once it's finished! Don't forget to enter our picture competition once the slabs are laid. We would love to see the results! Kind regards, The Nustone Team

“Awful from start to finish, poor service, poor delivery and poor products. Avoid at all costs.”

Good afternoon, Sorry to hear that you've had an issue, but we're not able to find an order on the system with the email address provided. If you contact us directly with your order number we can look into this for you! Kind regards, The Nustone Team

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Nustone is rated 4.2 based on 125 reviews