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Nustone Reviews

4.2 Rating 126 Reviews

80 %

of reviewers recommend Nustone

Company Reviews

4.2

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used Mint Fossil Sandstone for our patio and various pathways at the front and rear of the house, including our new games room/bar area. The service we received was excellent, from first enquiry (these stones were out of stock when we first look but we received notification that we could pre order as promised by Jack), right up to delivery, which was on time. The stones are gorgeous too. We’ll use Nustone again and recommend to our friends. Thanks!”

Hi Carl, Thank you for your order with us! We're glad to hear that you were happy with the level of service you received, as well as the product and on-time delivery! We hope that you enjoy your new space for many years to come and if there is anything else we can do for you in the future, we would love to hear from you again. :) Kind regards, The Nustone Team

“Brilliant service, lovely tiles. Thankyou.”

Hi Sara, Thank you for choosing Nustone and for your kind words! :)

“Having never purchased from Nustone before, finding them on line, and reading the reviews I decided to buy three large pallets of Brazilian black slate. Their customer service was exceptional and I was kept up to date at every stage of my order. The delivery driver was also very helpful. The slate is stunning! It is perfect and the terrace has made my house look amazing! I am thrilled and would not hesitate to recommend this company and their staff. Thank you !”

Hi Ann, Thank you for your order with us! We're very pleased to hear that we have been able to offer you a great experience from start to finish. The Brazilian Black Slate Paving is a great choice and we hope that you enjoy your new patio! :) If there is anything else that we can do for you in the future, we would be happy to help! Kind regards, The Nustone Team

“Great service nice product definitely use company again.and very helpful.”

Hi Nick, Thank you for your order with us. This is great to hear and we look forward to hearing from you again in the future! Kind regards, The Nustone Team

“The staff were really helpful they even rang me to inform me that they were getting a delivery which I thought was nice of them easy to order arrived on time And really Pleased with cost and the goods”

Hi Anthony, Thank you for your order with us. We're glad that we were able to keep you updated and that your goods arrived on time! We hope that you are able to enjoy your new patio space for years to come and if there is anything else we can do for you in the future, please don't hesitate to reach out to us again. Kind regards, The Nustone Team

“Very difficult to reorder , quite a few slabs damaged when delivered but when called office didn’t do anything about it , need 1 more patio kit to finish project but can’t buy elsewhere as may be different colour”

Hi Wendy, Thank you for your previous order with us. We are sorry to hear that you have had some breakages in transit. We have a simple claims procedure for this and are always happy to refund or replace anything affected when raised within our policy. With regards to placing a further order, I can see that we have your details on the system so that we can contact you as soon as we have the Kandla Grey Sandstone back in stock and we look forward to placing a further order for you once we have the product available to order. If there is anything else we can do for you in the meantime, please don't hesitate to reach out to us again. Kind regards, The Nustone Team

“Very good service from Nu stone, had a few order now and the quality and prices are spot on. Also very quick to sort any problems. Well recommend... and thank you to jack who is always happy to help.”

Hi Paul, Thank you for your kind words! We are always happy to help and we look forward to hearing from you again soon! Kind regards, The Nustone Team

“Great product and even better customer service. Couldn’t be happier with Nustone!”

Thanks, Adam! This is always great to hear!

“Fantastic Customer Service, and extremely impressed with the quality patio slabs. Paid extra for express delivery but definitely worth it as the order was delivered in less than 48 hours within the specified time slot. Definitely recommend!”

Hi Karen, Thank you for your kind words. We're pleased to hear that we could get your goods to you ASAP and that you are happy with the quality of the product! We hope that you are enjoy your new space for many years to come and if there is anything else we can do for you in the future, we would be happy to help! Kind regards, The Nustone Team

“Lack of communication as to when delivery would be made, had to chase a few times. Aprrox 4 sqm was unusable due to being cracked or damaged in corners.”

Hi Katrina, Thank you for your order with us. We're sorry to hear that you had some breakages in transit and we have a simple claims procedure to follow for this so that we can refund or replace anything affected. We offer an estimated lead time for each of our products and our couriers will always call to book in the specific delivery date, as well as providing email and text updates along the way. We are consistently reviewing the way that we operate and have been working hard throughout the pandemic to ensure this. We appreciate your feedback and if there is anything else we can do for you in the future, please don't hesitate to contact us again. We would be happy to help! Kind regards, The Nustone Team

“Great look, quality product. Simple ordering and excellent delivery service. Spot on.”

Hi Joshua, Thank you for your order with us. It's great to hear that we've been able to offer you a nice and easy ordering experience and a smooth delivery! The image of the finished project looks great and we hope that you are able to enjoy your new space for years to come. If there is anything else we can do for you, please don't hesitate to reach out to us again. Kind regards, The Nustone Team

“We are really pleased with our new patio! It has transformed our garden. We purchased Sawn Mint Indian Sandstone back in April, when any type of delivery was near on impossible due to lockdown; however our delivery arrived in 5 days! Highly recommend Nustone.”

Hi Lisa, It's great to hear that you're pleased with your garden transformation! We've been working hard all throughout lockdown to keep deliveries arriving on time and we're glad that we could make it happen for you! Kind regards, The Nustone Team

“Patio is so beautiful we’re looking to do an second in our garden!”

Hi Charlotte, We're glad that you like it so much that you're going for a second! We look forward to helping out again. :)

“Missing 10 slabs.”

Hi Avni, We're sorry to hear that you've had this issue. We advise checking over your order once you receive the delivery so that anything like this can be rectified ASAP and although anything such as this is extremely rare, we are always happy to resolve any issues for you in good time! I can see that we have contacted you previously via email for some further information so that we can look into this further but we've not heard back from you yet. Please be sure to contact us with all the necessary information so that we can arrange for refunds or replacements or anything that we can verify is missing from your order. If there is anything else we can do to help, you'll be able to reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“I managed to find someone to do my garden. When we sat down to see what would look good etc...we noticed 10 slabs missing.”

Hi Avni, We're sorry to hear that you've had this issue. We advise checking over your order once you receive the delivery so that anything like this can be rectified ASAP and although anything such as this is extremely rare, we are always happy to resolve any issues for you in good time! I can see that we have contacted you previously via email for some further information so that we can look into this further but we've not heard back from you yet. Please be sure to contact us with all the necessary information so that we can arrange for refunds or replacements or anything that we can verify is missing from your order. If there is anything else we can do to help, you'll be able to reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Really helpful”

Hi Freda, This is great to hear. We're always happy to help!

“Very pleased with service and quality of product”

Thank you for your kind words, John!

“Great product”

Thanks, Russel!

“We ordered 2 pallets of porcelain slabs from Nustone some time ago, which arrived on time and were so lovely. We started on the patio and then realised we needed to extend it to double the size so needed to order another 2 pallets. Unfortunately they were out of stock and lockdown had started for Covid-19. We were very disappointed but we waited and they came back in stock about a month later. That delivery arrived and the patio is nearly finished and looks absolutely amazing! They have such a beautiful pattern that looks stunning so we’re very pleased! Thank you Nustone. Great product and service as always.”

Hi Chantelle, Thank you for your order with us! We're glad that we were able to supply you with the matching stone to extend your space. It sounds like you have a fantastic project and we hope that you enjoy it for years to come! If there is anything we can do for you in the future, we would be happy to help! Kind regards, The Nustone Team

“Love the slabs,delivery was excellent arrived when they stated,however there were a few chipped slabs and a couple broken. Luckily we had enough.”

Hi Christopher, Thank you for your kind words. We're sorry to hear that you had a few breakages in transit, but we have a simple claims procedure for this and are always happy to refund or replace anything affected. If there is anything else we can do for you in the future, we would be happy to help! Kind regards, The Nustone Team

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Nustone is rated 4.2 based on 126 reviews