Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Nustone Reviews

4.2 Rating 125 Reviews

81 %

of reviewers recommend Nustone

Company Reviews

4.2

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

Write Your review

Tell us how Nustone made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the slabs we purchased,. They were delivered on time, and no damages. These were the cheapest we found that we wanted, and have really made a difference to our garden. Great Service, Great products.”

Helpful Report

Hi Louise, Thank you for your order with us! It's great to hear that we could provide you with the best price possible as well as great customer service. :) If there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Pradeep. Was more than helpful. Perfect service”

“Useless website and couple of items I put in my basket were showing free with my order but these guys started asking me for money by saying it was website glitch, so they asked me to pay extra for those items. Again I was short of slabs so I order same ones again with express delivery. Firstly delivery was delayed and then they sent me the wrong stuff. I reported it and they collect the wrong ones but delayed delivery of my original items. I guess nothing perfectly works in this company. The worst experience I had with gardening material company.”

“New customer, claimed a £10 discount online but they were out of stock at the local depot for collection, spoke direct to the local depot and they honoured the online price but had to get it delivered, which we had to pay for, from Colchester, when arrived, went to collect with the agreed sum, but, they then no longer honoured the discount and also put the price up! very dishonest practices on pricing which would put me off using them again; cost and extra £40 which might not seem a lot but it is when you've agreed a price”

“Beware of buying anything from Nustone! Do not waste your money buying from Nustone! We ordered several crates of sawn mint sandstone paving stones from Nustone back in August. When our builder started to unpack these he was extremely disappointed with the poor quality of stones and advised us that he had never seen such bad chips, breaks and stains in paving stones. He is highly experienced in this type of work and did not want to lay the pavers as it would reflect badly on his workmanship. Out of 175 paving stones we ordered - 199 of them had defects!! Nustone say on their website that they have a clear claims procedure. In reality, Nustone will only deal with you via email and you cannot get hold of anyone to speak to about it on the phone. Nustone do not answer emails despite follow up emails. Despite sending them clear photos of the defective stones at the beginning of September, it is now late October and noone has responded to our claim (apart from one email to ask if the stone cleaner they send worked - no funnily enough, it did not work on the deep set stains and does not fix broken stones). The only reason they replied to us at all was because we were forced to comment on their Instagram account as noone was communicating with us through normal channels. Nustone then deleted our comments off Instagram. Do not waste your money on Nustone!!”

Hi, Thank you for your order with us and please accept our apologies for the issues you have had. There was some delay in the response until we had the authority from the named customer to speak to you regarding this and we can see that we have offered to collect the order and issue a full refund for you. We appreciate your patience in dealing with the matter and if the return is still required, please contact us directly on 01206 700 599 or support@nustone.co.uk to continue with this. Kind regards, The Nustone Team

“Great service and fast delivery”

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

“Deliveries and quality of my orders are always first class as too is their customer service. Highly recommend”

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

“I'd done a lot of research before 50sqm of paving including local suppliers. Nustone had great reviews, the product I wanted and delivered. Most importantly the price was spot on. Paving arrived, no issues and updated. No issues at all. Recommended.”

“Having spoken to the sales team I received a good deal for 2 pallets of Kandla Grey Indian stone, which were delivered by express delivery to the address I was working at. The delivery driver was very helpful and put the pallets where I wanted them. Although it was difficult to check at the time to see if anything was wrong with them, there proved to be no issues and the stone was a good quality and uniform thickness. In the pallets that I received there were no broken slabs at all. I was very pleased with my purchase.”

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

“This has got to be the worst company i have ever dealt with. I ordered 3 pallets of sandstone that took far longer to deliver than expected, then more delays as they apparently forgot to send some of them out. when they arrived some were broken in 2 and more than half had large chips and or pot marks all over them. These were honed slabs for a square pation in 4 sizes. When i reported this their reply was to say chips were acceptable and would some how dissapear when pointed and the broken ones could be used as offcuts. I have been in the trade for years and have never known any company take this stance before. I told them to have them all collected to which they said there would be a restocking fee, so in other words they would sell them again to someone else. and if even 1 more was damaged sending them back they would charge me £200. Talk about double standards. Anyway My bank and possibly the courts will deal with them now. I am hoping that people reading this will have a google search for better companies that are out there.”

“Some items came damaged, but Nustone resolved the issue”

“Was meant to have 2 packs of slabs delivered last Friday only 1 turned up emailed tried calling had no contact from anybody”

Hi Gary, Thank you for your order with us and for your patience with the delay. It seems that part of your order was held up within the pallet network and this took a few days to locate and rectify but we are pleased to see that they could get this done for you. We apologise that you were unable to reach us and have since expanded our team in order to be able to take more enquires and improve the level of customer service support that we offer. We hope that the project went well once the goods were with you and if there is ever anything else that we can do to help, we would be keen to restore your faith in us. Kind regards, The Nustone Team

“Don't bother with this set of cowboys. For the minimum money you save, the hassle just isn't worth it. They subcontract everything out, manufacturing, packaging, delivery and don't actually have a clue what's going on and really couldn't care less about the customer experience. We paid extra for a specific delivery date, yet still don't have our delivery a week after we should have, and the 'manager' has no idea where it is and can't get hold of the delivery company. His advise? "Just sit on your hands"....eh?! I have stayed home for 3 separate days that they promised delivery so far. We'll be cancelling the order and will have wasted 2 weeks of our time in the process.”

Hi Craig, Please accept our apologies for the delay with your order. We work with a third-party courier to offer deliveries through the pallet network and rely on the information that they provide in order to keep you up to date. It seems on this occasion that there was some confusion surrounding your order and we apologise for this. Typically, our couriers are very reliable and have a high success rate in meeting delivery deadlines, however, unforeseen circumstances can arise along the way and we always aim to have things resolved as quickly as possible. We look forward to offering delivery using our own vehicles very soon in order to help improve the experience for our customers and we appreciate your patience whilst the matter was being resolved. If there is anything that we can assist with, please don't hesitate to contact us directly at support@nustone.co.uk with your order details. We would be happy to help and are keen to restore your faith in us. Kind regards, The Nustone Team

“Terrible customer service £980 worth of Indian paving stones ordered. I wasn't told they were to be delivered on the Wednesday until they were outside my home and was at work. After a phone call , I was told the two pallets had been split and were to be delivered separately. I said this wasn't an option and would accept the full order I called to see when it woykd be delivered. Thursday...wonderful. the driver was great. He placed the flags close to where I needed them. Took a photo and drove off! My builder then began to remove the flags, instantly he coykdvtell after removing the initial flag that there was major damage to 8 flags. I called nustone within 5 minutes. I was asked to take photos and send, which I did. I then had an email saying that they would take this no further as I had not signed to say they were damaged! The driver dropped and left AND the damage could not be seen until the initial flags were moved. I called again and was told that the details would be sent again to the claims team. I am still waiting. I paid Nustone for 30m2 of flagstones. I have not recieved my order and their customer service is disgracefull. I will await another email. In the mean time Nustone ...look into your delivery provider! And look after your customers.”

Hi Jo, Thank you for your order with us and please accept our apologies for the confusion with the delivery and that a few of the slabs arrived damaged. We do everything we can to pack the goods as safely as possible for delivery but some damage can occur in transit and we have a simple policy to cover our customers in this situation. We are pleased to have been able to offer you some replacement slabs on this occasion as a gesture of goodwill for the original confusion regarding the delivery and we hope that the project turned out just as planned. If there is ever anything that we can be of assistance with in the future, please don't hesitate to ask. We are always happy to help. Kind regards, The Nustone Team

“Initial delivery and payment was ok, however some slabs were damaged.. emailed and rang several times with no response. Quick enough to take your money but forget trying to resolve any issues you may have.. disappointing.”

“Excellent service and was advised us when the product we needed was back in stock. Delivery was quick and easy and on time with no damages👍”

“Pleasant transaction, very informative and the products arrived unscathed, very well packaged and extremely happy with the final result. Sandstone sawn buff slabs.”

Nustone 5 star review on 31st March 2021

Hi Duncan, Thank you for your recent order with us. The results look fantastic and we hope that you enjoy your new patio space for many years to come! If there is anything else we can do for you, please don't hesitate to contact us again. Kind regards, The Nustone Team

“expertly packaged and shipped ordered too many had no problem selling them”

Hi Maurice, Thank you for your order with us. We're glad to hear that everything was up to scratch and that you were able to sell on the excess slabs too! If there is anything else we can do for you, please don't hesitate to ask. We would be more than happy to help. Kind regards, The Nustone Team

“Excellent products, excellent service, highly recommend”

Hi Karl, Thank you for choosing Nustone. We are always happy to hear that we could offer you a great level of service and if there is anything else we can do to help, please don't hesitate to ask! Kind regards, The Nustone Team

“We are a small building firm in South Wales, We have used Nustone a few times now and the product has always been faultless and customer service fantastic. Purnells property maintenance.”

Hi Chris, Thank you for choosing Nustone! This is always great to hear and if there is anything else we can do for you on your next job, please don't hesitate to contact us again. It would be good to hear from you! Kind regards, The Nustone Team

“Good services. 👍”

Thank you for your order with us, Karol! 😀

«
1
2
3
4
5
»

Nustone is rated 4.2 based on 125 reviews