Nustone Reviews

4.40 Rating 112 Reviews
85 %
of reviewers recommend Nustone
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Nustone Reviews

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

support@nustone.co.uk

Location:

Nustone Products Ltd, Dobbies Lane, Marks Tey

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Really happy with the slabs we purchased,. They were delivered on time, and no damages. These were the cheapest we found that we wanted, and have really made a difference to our garden. Great Service, Great products.
Helpful Report
Hi Louise, Thank you for your order with us! It's great to hear that we could provide you with the best price possible as well as great customer service. :) If there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team
Initial delivery and payment was ok, however some slabs were damaged.. emailed and rang several times with no response. Quick enough to take your money but forget trying to resolve any issues you may have.. disappointing.
Helpful Report
Excellent service and was advised us when the product we needed was back in stock. Delivery was quick and easy and on time with no damages👍
Helpful Report
Pleasant transaction, very informative and the products arrived unscathed, very well packaged and extremely happy with the final result. Sandstone sawn buff slabs.
Nustone 5 star review on 31st March 2021
Helpful Report
Hi Duncan, Thank you for your recent order with us. The results look fantastic and we hope that you enjoy your new patio space for many years to come! If there is anything else we can do for you, please don't hesitate to contact us again. Kind regards, The Nustone Team
expertly packaged and shipped ordered too many had no problem selling them
Helpful Report
Hi Maurice, Thank you for your order with us. We're glad to hear that everything was up to scratch and that you were able to sell on the excess slabs too! If there is anything else we can do for you, please don't hesitate to ask. We would be more than happy to help. Kind regards, The Nustone Team
Excellent products, excellent service, highly recommend
Helpful Report
Hi Karl, Thank you for choosing Nustone. We are always happy to hear that we could offer you a great level of service and if there is anything else we can do to help, please don't hesitate to ask! Kind regards, The Nustone Team
We are a small building firm in South Wales, We have used Nustone a few times now and the product has always been faultless and customer service fantastic. Purnells property maintenance.
Helpful Report
Hi Chris, Thank you for choosing Nustone! This is always great to hear and if there is anything else we can do for you on your next job, please don't hesitate to contact us again. It would be good to hear from you! Kind regards, The Nustone Team
Good services. 👍
Helpful Report
Thank you for your order with us, Karol! 😀
Very helpful and kept us up to date when the paving we wanted was initially out of stock. We are really pleased with the result and the customer service was excellent.
Helpful Report
Hi Rachel, Thank you for your kind words. We hope that you enjoy your new space and please don't hesitate to contact us again if there is anything else we can do for you! :) Kind regards, The Nustone Team
Great customer service and great porcelain tiles. Look exactly as I hoped, would happily recommend Nustone
Helpful Report
Hi Emily, Thank you for choosing Nustone. Porcelain is a great choice! We hope that you enjoy your new space for many years to come and if there is anything else we can do for you, please don't hesitate to contact us again! Kind regards, The Nustone Team
Recently bought a patio slab. By stone were really helpful and happy to delay the delivery until we were ready for it. Well packaged and delivery driver really helpful putting the stone exactly were we wanted it. Would definitely use them again. BM
Helpful Report
Hi Bina, Thank you for your order with us. We're glad that we could help if there is anything that we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team
Exactly as described and delivered on schedule. Buff Indian sandstone. Looks great!
Helpful Report
Hi Richard, Thank you for choosing Nustone. We're glad that everything went smoothly and that the stone looks great! Kind regards, The Nustone Team
Excellent service and beautiful paving. Special mention for Rowen in customer services who was very helpful.
Nustone 5 star review on 1st December 2020
Helpful Report
Hi Jane, Thank you for your order with us. The results look fantastic and we hope that you enjoy your new space for many years to come! :) Kind regards, The Nustone Team
Good service. Kept upto date with order and delivery . Haven’t fitted the slabs yet , so can’t comment on the quality but the service was good
Helpful Report
Hi Stuart, Thank you for choosing Nustone! We always do our best to give you a seamless and efficient service, so this is great to hear! If we can help with anything else, we would love to hear from you again. Kind regards, The Nustone Team
Materials arrived in Perfect condition and we’re a good quality to work with. Nice and easy to place order on line.
Helpful Report
Hi Jeremy, Thank you for your order with us. It's great to hear that everything was as expected and that the quality didn't disappoint! If there is anything we can help with in the future, please don't hesitate to contact us again! :) Kind regards, The Nustone Team
Both Rowen and Jack were so helpful. This is my third time using Nu Stone and It has been a great experience dealing with such professional individuals within an online organisation. I can’t recommend them too highly. Their deliver team Palletways were also most helpful. Garry Snailham 5.11.20
Helpful Report
Hi Garry, Thank you for your recent orders with us. It's been our pleasure to help and we're glad that our delivery partners could help too! If there is anything else we can do for you in the future, please don't hesitate to contact us again. It would be great to hear from you. :) Kind regards, The Nustone Team
As ever, the 2 pallets of Fossil Mint arrived on time and in perfect condition. The quality of the calibrated 18m2 patio packs allows me to quote my clients with absolute confidence in the products we are about to install for them. I’m fact, we laid 3 pallets of 18m2 Fossil Mint in 2017 for this client and the new stone is a perfect match, as we extend their existing patio some 34m2! I cannot recommend Nustone enough. I’ve been one of their customers since I started my hard landscaping business in 2012. They’re competitive and quality assured. If anything goes wrong, as it has a couple of times, the staff and bosses react and rectify without argument nor quibble. A company to trust and rely on 👏
Helpful Report
Hi, Thank you for your kind words. It's always great to hear from a regular customer and we're pleased that we've been able to offer you a great experience with us! If there's anything we can help with for your next project, please don't hesitate to contact us again. It would be great to hear from you! Kind regards, The Nustone Team
Absolutely delighted with our new patio, Sawn Mint Indian Sandstone, really made a difference, we love it. Hoping in the future to lay same slabs on our garden paths.
Nustone 5 star review on 27th October 2020 Nustone 5 star review on 27th October 2020
Helpful Report
Hi Susan, Thank you for your order with us. The project looks great and we hope that you enjoy your new space! Please don't hesitate to contact us again if we can help with your next project. We would love to hear from you! Kind regards, The Nustone Team
Fast delivery excellent quality had two broken paving stones across two packs in transit would highly recommend for price and quality
Helpful Report
Hi Dennis, Thank you for your order with us! We pride ourselves on offering a speedy service and high-quality products at the best price possible and it's great to hear that we could do this for you. If there is anything else we can help with at all, please don't hesitate to contact us again! Kind regards, The Nustone Team
A good price, quick & easy delivery.
Helpful Report
Thank you for your order with us! It's great to hear that we could offer you a good price and a seamless delivery. If there is anything we can do for you in the future, please don't hesitate to reach out to us again. We would be happy to help! Kind regards, The Nustone Team
Came on time and well packed, great colours and quality. Second patio we have laid using Nustone flags and really pleased that they both look great together, still need to finish phase 3 on the garden but looking great!!
Helpful Report
Hi Terry, Thank you for your order with us. We're always pleased to hear that you are happy with the quality of the stone and the outcome of your project. If there is anything we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team
Nustone is rated 4.40 based on 112 reviews