Nustone Reviews

4.27 Rating 60 Reviews
83 %
of reviewers recommend Nustone
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Nustone Reviews

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

01206 700 599

Email:

support@nustone.co.uk

Location:

Nustone Products Ltd
The Maylands Building
Maylands Avenue
Hemel Hempstead

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Anonymous
Anonymous  // 01/01/2019
Really happy with the slabs we purchased,. They were delivered on time, and no damages. These were the cheapest we found that we wanted, and have really made a difference to our garden. Great Service, Great products.
Hi Louise,

Thank you for your order with us!

It's great to hear that we could provide you with the best price possible as well as great customer service. :)

If there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk.

Kind regards,

The Nustone Team
Very professional and speedy service even in these difficult times
Quick delivery and well packaged with no damages.
Thank you for your order with us, Anouska.

We're glad that your goods have arrived quickly and without any damages!

Kind regards,
The Nustone Team
Ordered online a crate of Indian Slate/Stone at the start of "Lockdown" Ordering and delivery was dead easy, Arrived really quickly and the driver was very helpful. Will order again in the future. Thanks for a good service.
Thank you for your kind words.

We're glad that the process was nice and simple and that your goods arrived in good time! We look forward to hearing from you again in the future. :)

The Nustone Team
Even during these difficult times the service was first class.
Thanks, Glynn!

We're all working hard to ensure that we can keep everything running smoothly and it's great to hear that our customers are happy with the level of service we offer!

The Nustone Team
Quality and delivery was as expected. Nothing to moan or complain but small discount would be good! ☺️
Thank you for your order with us, Sachin!

If we can do anything else for you in the future, we'd be happy to help.

The Nustone Team
delivery good and well package. slabs in great condition on arrival
Hi David,

This is great to hear!
Thank you for your order with us. If there is ever anything that we can do for you in the future, we'd be happy to help.

Kind regards,
The Nustone Team
We spent £2000 on porcelain paving which at present looks awful. The cement has left white marks all over the slabs which we have spent hours jet washing and trying to scrub off but it still looks awful. We are now waiting for a special cleaning solution which you actually sell to help remove this film. You also sell a porcelain tile sealer to use prior to laying the slabs to help prevent this problem. Thanks a bunch for not telling us all this, we would never have bought porcelain slabs if we knew about this problem and would have bought natural stone which we have used many times before without any problems of cement and grout residue clinging to the slabs!!!!
Hi Janet,

We've called a few times and left a message but we've not been able to reach you.

We are sorry to hear that you've had some issues with cement marks on your stone. We've have been selling our Porcelain Paving for a long time now and we have never had anybody with this issue before.
When laying the stone, it's important to keep the slabs as clean as possible and ensure that any cement is removed before it has time to dry to avoid any like this. There are products available to help remove any residue and these are readily available from our website. These are not always necessary to buy along with the stone as it is always the customer's decision to assess whether to seal or treat the stone.
We hope that you are able to remove the marks and if there is anything else we can do, please feel free to contact us directly on 01206 700 599 or support@nustone.co.uk.

Kind regards,
The Nustone Team
Quick delivery excellent product been laid and looks great .Yhanks
Hi Michael,

We're glad that you're happy with the results and hope that you enjoy your new patio space!

Kind regards,
The Nustone Team
Very professional company ,would use again with no hesitation
Thank you for your kind words, Kevin.

If there is anything we can do for you in the future, we'd be happy to help!

Kind regards,
The Nustone Team
pleased
Thanks, Andrew! :)
Great price and delivered quickly although in lockdown.
Hi Tracy,

We pride ourselves on our competitive prices and fast delivery so this is great to hear! :)

Kind regards,
The Nustone Team
I had a short chat with one of your staff about the black limestone.
Then decided to go with the patio sets, 3 pallets at a very good price including delivery, ordered and delivered in an acceptable time under the present circumstances, very pleased with the whole process from discussion to delivery and very satisfied with the product now there starting to be laid and looking very good.
Hi Anthony,

It's great to hear that we could offer you a good price and deliver in good time.
We hope that you enjoy your new patio space!

Kind regards,
The Nustone Team
Great product, quick delivery especially under the current situation. Very pleased all round.
Thank you, Andrew! :)

Kind regards,
The Nustone Team
EXCELLENT PRODUCT CANT WAIT TO SEE THEM DOWN
Hi Yaz,

Thank you for your order with us.
We're sure that you'll be pleased with the results!

Kind regards,
The Nustone Team
I found Nustone having shopped around on the internet and it looked like a reputable company. The paving that we opted for was yellow mint honed Indian sandstone, it was high quality with lovely colour variations throughout and we were very pleased with our order. Also, having shopped around we found it to be really good value for money. The service that we received from Nustone was second to none and would highly recommend them.
Hi Matthew,

Thank you for your kind words. We pride ourselves on the quality of our products and the level of service that we offer and it's always great to hear from another happy customer!

If there's anything that we can do for you in the future, we'd be happy to help.

Kind regards,
The Nustone Team
Very efficient and quick delivery. Would recommend to family and friends
Thank you, Rob.
We hope that you enjoy your new patio space!

Kind regards,
The Nustone Team
Loved the quality and finish of the stone! Service was quick and efficient too. Thank you.
Hi Andy,

Thank you for your order with us. We're glad to hear that you're pleased with the product as well as the service and speedy delivery!

If there is anything else we can do for you in the future, we'd be happy to help.

Kind regards,
The Nustone Team
Very helpful from start to finish, great communication and quality product....Thank you
Thank you for your kind words, Linda!

Kind regards,
The Nustone Team
Ordering was easy and delivered when they said , patio is as described and looks great , will definitely use again
Thank you for your order with us, Sean.

We look forward to hearing from you again in the future!

Kind regards,
The Nustone Team
Fabulous customer service and product was excellent
Hi Amy,

Thank you for your order with us.
We're glad to hear that we could offer you a great level of service and that you are happy with the product!

Kind regards,
The Nustone Team
Nustone is rated 4.27 based on 60 reviews