Nustone Reviews

4.32 Rating 93 Reviews
83 %
of reviewers recommend Nustone
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Nustone Reviews

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

01206 700 599

Email:

support@nustone.co.uk

Location:

Nustone Products Ltd
The Maylands Building
Maylands Avenue
Hemel Hempstead

Write Your review

Tell us how Nustone made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Anonymous
Anonymous  // 01/01/2019
Really happy with the slabs we purchased,. They were delivered on time, and no damages. These were the cheapest we found that we wanted, and have really made a difference to our garden. Great Service, Great products.
Hi Louise,

Thank you for your order with us!

It's great to hear that we could provide you with the best price possible as well as great customer service. :)

If there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk.

Kind regards,

The Nustone Team
Came on time and well packed, great colours and quality. Second patio we have laid using Nustone flags and really pleased that they both look great together, still need to finish phase 3 on the garden but looking great!!
Hi Terry,

Thank you for your order with us.

We're always pleased to hear that you are happy with the quality of the stone and the outcome of your project.

If there is anything we can do for you in the future, please don't hesitate to contact us again!

Kind regards,
The Nustone Team
Got 5 crates of Kalanda grey sandstone look great cheaper than anywhere else kept up to date on delivery came on time would recommend to anyone.Great service helpful staff.
Waited two weeks for delivery through corona virus no problem to me due to circumstances that was quite quick.
Thank you for your order with us!

We're pleased to hear that we could offer you a good, competitive price on the stone that you needed with great service and a quick delivery during lockdown!

We hope that you enjoy your new space!

Kind regards,
The Nustone Team
Great service from a lovely company
Thank you, Ricky! :)
Buying porcelain slabs during lockdown was quite a difficult task, stores shut, samples were difficult to come by.
Thankfully I came across Nustone and in particular the sales representive Jack.
He spent a considerable amount of time answering all my questions (I wanted a particular type of slab) and sent me numerous photos and specification sheets.
On this basis I placed an order and I couldn't be happier with the porcelain slabs.
I highly recommend Nustone for their product, their price and the service.
HI Carmy,

Thank you for choosing Nustone!

We are always happy to help in any way possible are it's great to hear that you were pleased with the high level of service that we offer.

We hope that you enjoy your new patio space for years to come and if there is anything else we can do for you, please don't hesitate to contact us again!

Kind regards,
The Nustone Team
Great service and great product. Arrived at the given time and placed on my driveway. from 110 slate slabs we had a couple with hairline cracks but these can be used for cuts. would recomend this company without hesitation. Once the project is finished next year (it includes a pondless waterfall) I will upload photos for your monthley competition. thanks again
Hi Rob,

Thank you for your order with us.

It's great to hear that you were pleased with the service as well as the product and we look forward to seeing your images once the project is complete!

If there is anything else we can do for you in the meantime, we would be happy to help.

Kind regards,
The Nustone Team
Great quality, price and service!
Thank you, Sarah! :)
Very good service and great product would use again and recommend
Hi Paul,

Thank you for choosing Nustone. It's great to hear that you were pleased with the service and products that you've received. If there is anything else we can do for you, please don't hesitate to reach out to us again.

Kind regards,
The Nustone Team
We used Mint Fossil Sandstone for our patio and various pathways at the front and rear of the house, including our new games room/bar area.

The service we received was excellent, from first enquiry (these stones were out of stock when we first look but we received notification that we could pre order as promised by Jack), right up to delivery, which was on time. The stones are gorgeous too.

We’ll use Nustone again and recommend to our friends.

Thanks!
Hi Carl,

Thank you for your order with us!

We're glad to hear that you were happy with the level of service you received, as well as the product and on-time delivery! We hope that you enjoy your new space for many years to come and if there is anything else we can do for you in the future, we would love to hear from you again. :)

Kind regards,
The Nustone Team
Brilliant service, lovely tiles. Thankyou.
Hi Sara,

Thank you for choosing Nustone and for your kind words! :)
Having never purchased from Nustone before, finding them on line, and reading the reviews I decided to buy three large pallets of Brazilian black slate. Their customer service was exceptional and I was kept up to date at every stage of my order. The delivery driver was also very helpful. The slate is stunning! It is perfect and the terrace has made my house look amazing! I am thrilled and would not hesitate to recommend this company and their staff. Thank you !
Hi Ann,

Thank you for your order with us!

We're very pleased to hear that we have been able to offer you a great experience from start to finish. The Brazilian Black Slate Paving is a great choice and we hope that you enjoy your new patio! :)

If there is anything else that we can do for you in the future, we would be happy to help!

Kind regards,
The Nustone Team
Great service nice product definitely use company again.and very helpful.
Hi Nick,

Thank you for your order with us.
This is great to hear and we look forward to hearing from you again in the future!

Kind regards,
The Nustone Team
The staff were really helpful they even rang me to inform me that they were getting a delivery which I thought was nice of them easy to order arrived on time And really Pleased with cost and the goods
Hi Anthony,

Thank you for your order with us.

We're glad that we were able to keep you updated and that your goods arrived on time! We hope that you are able to enjoy your new patio space for years to come and if there is anything else we can do for you in the future, please don't hesitate to reach out to us again.

Kind regards,
The Nustone Team
Very difficult to reorder , quite a few slabs damaged when delivered but when called office didn’t do anything about it , need 1 more patio kit to finish project but can’t buy elsewhere as may be different colour
Hi Wendy,

Thank you for your previous order with us.

We are sorry to hear that you have had some breakages in transit. We have a simple claims procedure for this and are always happy to refund or replace anything affected when raised within our policy.

With regards to placing a further order, I can see that we have your details on the system so that we can contact you as soon as we have the Kandla Grey Sandstone back in stock and we look forward to placing a further order for you once we have the product available to order.
If there is anything else we can do for you in the meantime, please don't hesitate to reach out to us again.

Kind regards,
The Nustone Team
Very good service from Nu stone, had a few order now and the quality and prices are spot on.
Also very quick to sort any problems.
Well recommend... and thank you to jack who is always happy to help.
Hi Paul,

Thank you for your kind words!
We are always happy to help and we look forward to hearing from you again soon!

Kind regards,
The Nustone Team
Great product and even better customer service. Couldn’t be happier with Nustone!
Thanks, Adam! This is always great to hear!
Fantastic Customer Service, and extremely impressed with the quality patio slabs. Paid extra for express delivery but definitely worth it as the order was delivered in less than 48 hours within the specified time slot. Definitely recommend!
Hi Karen,

Thank you for your kind words. We're pleased to hear that we could get your goods to you ASAP and that you are happy with the quality of the product! We hope that you are enjoy your new space for many years to come and if there is anything else we can do for you in the future, we would be happy to help!

Kind regards,
The Nustone Team
Lack of communication as to when delivery would be made, had to chase a few times. Aprrox 4 sqm was unusable due to being cracked or damaged in corners.
Hi Katrina,
Thank you for your order with us.
We're sorry to hear that you had some breakages in transit and we have a simple claims procedure to follow for this so that we can refund or replace anything affected.
We offer an estimated lead time for each of our products and our couriers will always call to book in the specific delivery date, as well as providing email and text updates along the way.
We are consistently reviewing the way that we operate and have been working hard throughout the pandemic to ensure this. We appreciate your feedback and if there is anything else we can do for you in the future, please don't hesitate to contact us again. We would be happy to help!
Kind regards,
The Nustone Team
Great look, quality product. Simple ordering and excellent delivery service. Spot on.
Hi Joshua,

Thank you for your order with us.
It's great to hear that we've been able to offer you a nice and easy ordering experience and a smooth delivery!

The image of the finished project looks great and we hope that you are able to enjoy your new space for years to come.

If there is anything else we can do for you, please don't hesitate to reach out to us again.

Kind regards,
The Nustone Team
We are really pleased with our new patio! It has transformed our garden.
We purchased Sawn Mint Indian Sandstone back in April, when any type of delivery was near on impossible due to lockdown; however our delivery arrived in 5 days!
Highly recommend Nustone.
Hi Lisa,

It's great to hear that you're pleased with your garden transformation!
We've been working hard all throughout lockdown to keep deliveries arriving on time and we're glad that we could make it happen for you!

Kind regards,
The Nustone Team
Patio is so beautiful we’re looking to do an second in our garden!
Hi Charlotte,

We're glad that you like it so much that you're going for a second!
We look forward to helping out again. :)
Nustone is rated 4.32 based on 93 reviews