Nustone Reviews

Name: Nustone
Rating: 4.24

4.2 Rating 125 Reviews

81 %

of reviewers recommend Nustone

Company Reviews

Metrics

Info

4.2

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Jamie Hayward

Paul Smith

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of buying anything from Nustone! Do not waste your money buying from Nustone! We ordered several crates of sawn mint sandstone paving stones from Nustone back in August. When our builder started to unpack these he was extremely disappointed with the poor quality of stones and advised us that he had never seen such bad chips, breaks and stains in paving stones. He is highly experienced in this type of work and did not want to lay the pavers as it would reflect badly on his workmanship. Out of 175 paving stones we ordered - 199 of them had defects!! Nustone say on their website that they have a clear claims procedure. In reality, Nustone will only deal with you via email and you cannot get hold of anyone to speak to about it on the phone. Nustone do not answer emails despite follow up emails. Despite sending them clear photos of the defective stones at the beginning of September, it is now late October and noone has responded to our claim (apart from one email to ask if the stone cleaner they send worked - no funnily enough, it did not work on the deep set stains and does not fix broken stones). The only reason they replied to us at all was because we were forced to comment on their Instagram account as noone was communicating with us through normal channels. Nustone then deleted our comments off Instagram. Do not waste your money on Nustone!!”

Helpful Report

Hi, Thank you for your order with us and please accept our apologies for the issues you have had. There was some delay in the response until we had the authority from the named customer to speak to you regarding this and we can see that we have offered to collect the order and issue a full refund for you. We appreciate your patience in dealing with the matter and if the return is still required, please contact us directly on 01206 700 599 or support@nustone.co.uk to continue with this. Kind regards, The Nustone Team

“Recently bought a patio slab. By stone were really helpful and happy to delay the delivery until we were ready for it. Well packaged and delivery driver really helpful putting the stone exactly were we wanted it. Would definitely use them again. BM”

Helpful Report

Hi Bina, Thank you for your order with us. We're glad that we could help if there is anything that we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Really happy with the slabs we purchased,. They were delivered on time, and no damages. These were the cheapest we found that we wanted, and have really made a difference to our garden. Great Service, Great products.”

Helpful Report

Hi Louise, Thank you for your order with us! It's great to hear that we could provide you with the best price possible as well as great customer service. :) If there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

Nustone is rated 4.2 based on 125 reviews