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Nustone Reviews

4.2 Rating 126 Reviews

80 %

of reviewers recommend Nustone

Company Reviews

4.2

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful from start to finish, poor service, poor delivery and poor products. Avoid at all costs.”

Good afternoon, Sorry to hear that you've had an issue, but we're not able to find an order on the system with the email address provided. If you contact us directly with your order number we can look into this for you! Kind regards, The Nustone Team

“Product I purchased was excellent. 1st delivery arrived with no issues, 2nd delivery however was late. After I called and queried this arrived the next day. Friendly team and great products. I've purchased many products from Nustone and will continue too.”

Hi Andrew, Thank you for your order with us! We always love to hear that our customers are happy with the quality of the product and service that we offer! It's great to know that we were able to chase up your second delivery and get it to you the following day too! We look forward to speaking with you again in the future! Kind regards, The Nustone Team

“Did what they said and got a top up order delivered promptly so work was not held up”

Hi Alastair, Thank you for your order with us! We always do everything we can to help our customers finish their projects on time and it's great to hear that we could get your top-up order delivered to you quickly! If there is anything we can do for you in the future, please don't hesitate to contact us again. You can reach us on 01206 700 599 or support@nustone.co.uk. Kind regards The Nustone Team

“Quick delivery. Amazing products. Very impressed with whole process from ordering to delivery will definately use this company again.”

Hi Deborah, Thank you for choosing Nustone! It's great to hear that we could provide you with a great experience and a speedy delivery! We look forward to hearing from you again in the future. :) Kind regards, The Nustone Team

“Great service very helpful excellent value for money used them twice will highly recommend and use again thanks David”

Hi David! Thank you for your order with us, and for your kind words! We pride ourselves on providing quick and efficient service as well as offering the best prices possible. We look forward to hearing from you again in the future. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. We would be happy to help! Kind regards, The Nustone Team

“Great service Fast delivery Lovely slabs Patio looks great”

Hi Luke, Thanks for your kind words! We're always happy to hear that you've received great service and we're glad that your patio has turned out well! If there's anything else that we can do to help, please don't hesitate to contact us again! Kind regards, The Nustone Team

“no after sales support do not want to know once they have your money”

Hi John, We're sorry to hear that you've had some issues with your order. If this was not able to be resolved, please don't hesitate to contact us on 01206 700 599 or via email at support@nustone.co.uk. We would be happy to help. Kind regards, The Nustone Team

“DO NOT buy from Nustone. Bought paving slabs which cost over £2200 of my hard earned money. Over 15% of my paving slabs were cracked or had halrline cracks. I contacted Nustone, they refused to give me a replacement for the cracked paving slabs, as I didn't check the slabs when delivered and contact Nustone immediately. I will definitely won’t be recommending Nustone to my friends or purchasing any further orders. Poor customer service, rip off company.”

Hi Rav, We're sorry to hear that you've had a few breakages in transit. We have a simple claims procedure for this. Customers are asked to sign for the goods as 'Unchecked On Delivery', which opens up a 7 day period in which to report anything to us. We are always happy to issue replacements or refunds when this is followed. In the event that our claims procedure is not followed, it becomes very difficult for us to verify at which point these damages may have occurred. All of this information can be found on our website and if you have any further questions, please don't hesitate to contact us. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Smooth transaction. Delivery quick. Very good service all round.”

Hi Paul, It's great to hear that you were happy with the service you received from us! We pride ourselves on our ability to help customers every step of the way and always ensure that deliveries are completed quickly and efficiently. If there is anything else we can do for you in the future, please don't hesitate to contact us! Kind regards, The Nustone Team

“Very impressed with the service and the quality of the granite slabs we purchased, I would recommend this company to friends and family they also answered my email in minutes many thanks.”

Hi, Thank you for your order with us! We're glad that you were pleased with the quality of the service and product that you received! If there is anything that we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Excellent product and service”

Hi Chelsea, Thank you for your order with us! We're glad that we could provide you with great service as well as high-quality products. If there is anything else we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Excellent service very quick and efficient. Would recommend and use again.”

Hi Nigel! Thank you for your kind words. We pride ourselves on being able to provide quick and efficient service to all of our customers and if there is anything we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

“5 star. A great place to go when looking for patio stones great price and great delivery times.”

Hi Paul, Thank you for your order with us. We're glad to hear that we could offer you the best price with quick and efficient delivery too! If there is anything else we can do for you, please don't hesitate to contact us again. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Quality of the stone is good and delivery was within 4-5 days”

Morning Gino, Thank you for your order with us. We're pleased to hear that you were happy with the quality of the stone that we provide, as well as our delivery times! If there is anything we can do for you in the future, please don't hesitate to contact us again. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Excellent product with helpful staff good prices and have already recommended to a friend and will be using Nustone again for future projects and jobs good delivery too.”

Hi Linda, Thank you for your order with us! It's great to hear that you were happy with the level of service we provide. :) If there is anything we can do for you in the future, please don't hesitate to contact us again. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Terrible customer service, kept promising delivery, which never happened, i took several days off to ensure i was in on delivery day, which never happened. Asked to speak to a manager, apparently no one manages the team, both members of the team were exceptionally unhelpful. Palletways the third party that delivers called me personally to let me know yet again that Nustone hadn't sent them any goods, but yet Nustone keep denying there is a problem their end. So i'm currently £500 out of pocket, i've used up several days of annual leave & i have no paving slabs, and no email confirming future delivery. So at the moment in just seems like theft. DO NOT USE.”

“fantastic Service.. customer Services were Excellent very helpful answering all my queries Slabs were delivered on time and all slabs were intact ( none broken or chipped ) The slabs were laid by my husband who said they laid brilliantly and no miss match sizing so the end result was perfect for a fraction of the price of other companies ... what can I say brilliant all round”

Hi Sue! We're pleased to hear that we were able to provide you with great service and efficient delivery! We hope you are enjoying your new patio! If there is anything we can do for you in the future, please don't hesitate to contact us again. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Staff were very helpful and product was exactly what I wanted, even better than expected. Definitely recommend”

Hi Ben! It's great to hear that we were able to provide you with great customer service as well as high-quality stone! We hope you are enjoying your new patio and if there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Staff were very helpful and product was exactly what I wanted, even better than expected. Definitely recommend”

Hi Ben! It's great to hear that we were able to provide you with great customer service as well as high-quality stone! We hope you are enjoying your new patio and if there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

“Excellent service, Excellent price.... overall I give them a 5 because the slabs were the best price on the web that I could find for Raj Green sandstone.... and the deliveries were easy to set up and they delivered on time. I had to make a change and the team were responsive on both the phone and on the chat service (unlike most chat services, this one is run by Nustone team members themselves). I have since ordered twice from Nustone and both times have got the same excellent service. Ben”

Hi Ben! It's great to hear that we were able to provide you with great service as well as the best price possible! We pride ourselves on the levels of service that we provide and are happy to hear that we could get it all right for you! If there is anything else we can do for you, please don't hesitate to contact us again. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

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Nustone is rated 4.2 based on 126 reviews