Nustone Reviews

Name: Nustone
Rating: 4.24

4.2 Rating 125 Reviews

81 %

of reviewers recommend Nustone

Company Reviews

Metrics

Info

4.2

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Paul Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to reorder , quite a few slabs damaged when delivered but when called office didn’t do anything about it , need 1 more patio kit to finish project but can’t buy elsewhere as may be different colour”

Helpful Report

Hi Wendy, Thank you for your previous order with us. We are sorry to hear that you have had some breakages in transit. We have a simple claims procedure for this and are always happy to refund or replace anything affected when raised within our policy. With regards to placing a further order, I can see that we have your details on the system so that we can contact you as soon as we have the Kandla Grey Sandstone back in stock and we look forward to placing a further order for you once we have the product available to order. If there is anything else we can do for you in the meantime, please don't hesitate to reach out to us again. Kind regards, The Nustone Team

“Lack of communication as to when delivery would be made, had to chase a few times. Aprrox 4 sqm was unusable due to being cracked or damaged in corners.”

Helpful Report

Hi Katrina, Thank you for your order with us. We're sorry to hear that you had some breakages in transit and we have a simple claims procedure to follow for this so that we can refund or replace anything affected. We offer an estimated lead time for each of our products and our couriers will always call to book in the specific delivery date, as well as providing email and text updates along the way. We are consistently reviewing the way that we operate and have been working hard throughout the pandemic to ensure this. We appreciate your feedback and if there is anything else we can do for you in the future, please don't hesitate to contact us again. We would be happy to help! Kind regards, The Nustone Team

“Great product”

Helpful Report

Thanks, Russel!

Nustone is rated 4.2 based on 125 reviews