Nustone Reviews

Name: Nustone
Rating: 4.21

4.2 Rating 126 Reviews

80 %

of reviewers recommend Nustone

Company Reviews

Metrics

Info

4.2

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Ashley

Jamie Hayward

Paul Smith

Anonymous

Anonymous // 01/01/2019

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“Really happy with the slabs we purchased,. They were delivered on time, and no damages. These were the cheapest we found that we wanted, and have really made a difference to our garden. Great Service, Great products.”

Helpful Report

Hi Louise, Thank you for your order with us! It's great to hear that we could provide you with the best price possible as well as great customer service. :) If there is anything else we can do for you, please don't hesitate to contact us again! You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

Helpful Report

“Absolutely shocking service.I ordered Kendla Grey Flagstones on August 17th.Still waiting...... Contacted This company by phone...no answer.contacted by email numerous times got 1 answer saying they would contact me back within the day.....That was a week ago. I have now contacted my card company for a full refund. AVOID THIS COMPANY AT ALL COSTS.....You have been warned.”

Helpful Report

“Poor service from a company who will blame everyone else but themselves. They hide behind the small print in their T&Cs and they don't care if your delivery crate falls off the back of a lorry and 20% of your paving slabs are broken because you've ordered another crate and that one's ok. Neither do they care if some are not fit for purpose or unusable because they are of very poor quality. Very slow and poor communication when things go wrong.”

Helpful Report

“Misleading website, product in picture isn't always what you're ordering. Unhelpful customer service team. Massive charge to try to return a product. Over 2 weeks late with delivery.”

Helpful Report

“Good comms and delivered as agreed. Stone was well protected and no breakages.”

Helpful Report

Nustone is rated 4.2 based on 126 reviews