NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.70

4.7 Rating 994 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not honour the 24hr delivery of order placed ahead of 2pm. In fact stock was not even checked until I prodded them the next day by which time the product should have been in my hands. Product now delivered.”

Helpful Report

Posted 6 years ago

HI Many thanks for your review. I'm a little confused by your review. We check stock and action every order as soon as they received. We try and carry most items in stock, but every now and again we have to get it from the supplier and if possible get it shipped direct. I'm really sorry and please accept my apologies that the goods didn't arrive within the time frame. I hope we can try and do better in the future. Best regards, Kevin

Posted 6 years ago

“The water carrier I ordered arrived in good tiem and was as described. Unfortunately it was packed in a polythene bag in such a way that as I carefully opened it with a pair of scissors I nicked it making it unuseable. Part of the carrier was rolled into the folded over bag which was the bit I had chosen to open. Too bad - my fault entirely, I should have been more careful knowing what was inside, but it could have been packed in a more appropriate way perhaps.”

Helpful Report

Posted 6 years ago

Hi Martin, Many thanks for your review, I am so sorry that the goods you received got damaged when opening, we have sent 100's of items out in the bags and this is the first time i have know this happen. We will certainly look at the way we pack them up in future, so to avoid this potential happening again in the future. If you would like to re-order another one please give me a call (01642 520234) and I will give you 50% discount as a gesture of goodwill as we do feel partially responsible. Please accept my apologies once again. Best regards, Kevin Kevin Leeming-Sheppard Retail Manager Northshore Watersports

Posted 6 years ago

“Item as described. But ordered on a Monday so next day delivery didn't happen as it failed to mention during the order process that they were closed on a tuesday”

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Posted 7 years ago

HI jake, Hi, Many thanks for your review, apologies about the store being closed on the Tuesday, unforturately this was down to staff annual leave & sickness. Hope we can help in the future. Best regards, Kevin

Posted 7 years ago

“I am unable to comment, as this was a Christmas present to my son who won’t be opening the parcel till the 25 December”

Helpful Report

Posted 8 years ago

HI Many thanks for your review, and Happy New Year. I'm very pleased everything was received and delivered quickly, Hope the present was suitable, if not please give me a call on 01642 520234 and I'll sort it out for you. Please let me know if I can help with anything further. Best regards, Kevin

Posted 7 years ago

“Good product good price arrived a day late and at the wrong address. Still will try them again.”

Helpful Report

Posted 8 years ago

HI David, Many thanks for your review. We always try and dispatch goods the same day if possible, but unfortuately you ordered on a Tuesday when the shop is closed and I sincerely apologize as I looked at the wrong address and sent it to your home instead of the office, we now double check every order to try and stop this happening again. I do hope you will give us another opportuntity. Please let us know if we can be of any further assistance Best regards, Kevin

Posted 7 years ago

“NS had the product I wanted and provided clear advice on the phone over the item and delivery timescales. My only concern here is I was asked to write a review of the service before the goods have arrived. Surely good service would ensure the timing of the request coincides with the delivery of the item, or an I just being naïve? Well - lets hope it arrives safe and sound then.....”

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Posted 8 years ago

“Quick responding to questions”

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Posted 8 years ago

“have not received and status update on my order. Do not know if it has been shipped, where it is, and when it will arrive.”

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Posted 10 years ago

NS Watersports is rated 4.7 based on 994 reviews