“Diabolical service. Training was booked and paid for in December 2015. First two courses cancelled by PSS two days before course due to commence, as they had not confirmed the course with the trainers. Second time around, one course went as planned, the second course again received a phone call two days before to advise the course had not been confirmed with the trainers, even though we had received confirmation joining instructions. Rebooked again, for a final time, and the day before the course is due to commence the training company rang to cancel the course. Absolutely diabolical service, would NOT recommend.”
(NRSWA Unit 2) -
Posted 5 years ago
Hi Nina, I cannot apologise enough for the service you have received. We try our best to avoid cancelling courses and very rarely have to, unfortunately the few occasions we have had to cancel have happened to your booking. This is unacceptable, and at the very least you should have been given more notice.
We take our service seriously and we are reviewing the mistakes that lead to this failure to ensure it doesn't happen again. I understand this doesn't make a difference to your order so my colleague will be contacting you directly to find a way to start making amends for the service you have received.
“The course, I feel because of the hours it took, should have been over 7 days instead of 5. When I did my initial course in 1999 only 1.5 days were spent on the locator and signing lighting & guarding. On that course we also covered units 15 & 16. I feel that if it is now considered necessary to spend 2.5 days on locator & slg training, I would suggest that it is either carried out as a separate course or as I said made into a 7 day course.”
(NRSWA Supervisor Units 1, 10-14) -
Posted 6 years ago