NRSWA Courses Reviews

Name: NRSWA Courses
Address: 17 Wollaston CrescentWollaston Industrial Centre, Basildon
Rating: 4.66

4.7 Rating 212 Reviews

94 %

of reviewers recommend NRSWA Courses

Company Reviews

Info

Visit Website

Phone:

0800 0213 263

Email:

sambarton@projss.co.uk,kately@projss.co.uk

Location:

17 Wollaston CrescentWollaston Industrial Centre
Basildon
SS13 1QD

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NRSWA Courses 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“booking was a problem. Booked the course and all organised only to be called back 10 minutes later to be told there was in fact no availability and had to start all over again. Course itself - disorganised. Also the course was not actually run by PSS so candidates were confused on arrival as they couldnt find PSS.”

Helpful Report

(NRSWA Unit 2) - Posted 7 years ago

Hi Rachel, Thank you for your review, we do our very best to keep all availability live however as dates are on the website these can get booked whilst we are taking bookings over the phone. I have escalated your comments in reference to the venue and course itself as this is not the service which we want our suppliers to be providing. To offer our clients maximum coverage and availability, not all courses are delivered by PSS. All PSS training partners are subject to regular quality checks and assessments. Joining instructions are provided for all bookings with all information delegates need for the course, for courses not delivered directly through PSS this includes training partner name and full address (with map) to help direct delegates on the day. I know that this doesn't help the delegates who have already completed and passed their course, but going forward please be assured your comments will be put to action and help us to improve our service. Your account manager will be in touch on the first day of your next course to make sure everything goes smoothly. If you have any questions before then please do not hesitate to contact us. Kind Regards, Kat Ely Training Manager

Posted 7 years ago

“Project Skills Solution are excellent, easy to book a course through, people attending course's report back that the course's are delivered well. All certificates arrive promtly.”

Helpful Report

(NRSWA Operative Units 1-6+9) - Posted 7 years ago

Thank you for leaving a review Rob, we do our best to make it easy to book a course, if there's anything else we can help you with please don't hesitate to ask.

Posted 7 years ago

“easy booking process.”

Helpful Report

(NRSWA Re-Assessment) - Posted 7 years ago

Thanks Danielle, great to hear you found the booking process easy, if we can help with anything else please let us know.

Posted 7 years ago

“Very proffessional”

Helpful Report

(NRSWA Unit 2) - Posted 7 years ago

Thank you for leaving a review Shane, if we can help with anything else in future please let me know.

Posted 7 years ago

“Very pleasant people to work with, very helpful. Will definitely be going back for further training in future. Thank you”

Helpful Report

(NRSWA Operative Units 1-9) - Posted 7 years ago

Thank you Paul we look forward to working with you more in the future!

Posted 7 years ago

“Great course...... big thanks to Jim bugg”

Helpful Report

(NRSWA Operative Unit 1-6+9) - Posted 7 years ago

Thanks Dean I'll pass on your message.

Posted 7 years ago

“Very straight forward and understanding people to deal with”

Helpful Report

(NRSWA Re-Assessment) - Posted 7 years ago

Thank you for your review Robert please let us know if there is anything else we can help you with in future.

Posted 7 years ago

“I hopefully will get a NRSWA ticket”

Helpful Report

(NRSWA Supervisor Units 1, 10-16) - Posted 7 years ago

Thank you for leaving a review Paul your card will take 8 weeks, this is because of the awarding body we have no control over this I'm afraid. I can, however, confirm that you have passed the course and your card should be with you in another 6/7 weeks.

Posted 7 years ago

“Allows operatives to comply with the law and helps keep us safe”

Helpful Report

(NRSWA Unit 2) - Posted 7 years ago

“The instructor was very knowledgeable, made everyone fell at ease, made the course.”

Helpful Report

(NRSWA Operative Units 1-9) - Posted 7 years ago

Thank you for your feedback Steven, I'll pass it on to your instructor.

Posted 7 years ago

“the course was very professional and clear and easy to learn. Especially to me. English is not my mother language. The teacher was very friendly his explanations was very clear and understandable. Thank you Wojciech Urban”

Helpful Report

(NRSWA Operative Units 1-6+9) - Posted 7 years ago

That's great to hear Wojciech I'll be sure to pass on your comments to your trainer. Thank you.

Posted 7 years ago

“I only use PSS for our NRSWA courses now. they have locations to suit our field workers all over the country and fast and efficient booking with clear directions and joining instructions.”

Helpful Report

(NRSWA Supervisor Units 1, 10-14+16) - Posted 7 years ago

Thank you for your comments Carol, glad we could help and we'll be sure to keep up the fast efficient service.

Posted 7 years ago

“Very good customer service and range of courses and dates.”

Helpful Report

(NRSWA Supervisor Units 1, 10-14+16) - Posted 7 years ago

Thank you Claire, glad we could help, if there is anything else we can do for you please let us know.

Posted 7 years ago

“PSS are a very efficient company, the training they provide is first class. I would have no hesitation on recommending their services.”

Helpful Report

(NRSWA Supervisor Units 1, 10-14+16) - Posted 8 years ago

Thank you for the recommendation Ann, if there is anything else we can help you with please get in touch.

Posted 8 years ago

“Have always used PSS to book my NRSWA courses, Chelsea is always helpful and efficient when assisting me.”

Helpful Report

(NRSWA Unit 2) - Posted 8 years ago

Thank you Sinead, Chelsea will be happy to hear your feedback.

Posted 8 years ago

“Very professional and always willing to assist you”

Helpful Report

(NRSWA Re-Assessment) - Posted 8 years ago

Thank you Julie, we are always happy to help.

Posted 8 years ago

“The service I received from PSS was quick and first rate. All queries were answered straight away which made for a pleasant booking experience. I will definitely be using PSS again.”

Helpful Report

(NRSWA Unit 10) - Posted 8 years ago

Thank you Charlotte and we look forward to working with you in the future.

Posted 8 years ago

“Very friendly, easy booking”

Helpful Report

(NRSWA Re-Assessment) - Posted 8 years ago

Thank you Racheal I'll pass on your comments to the team.

Posted 8 years ago

“Staff are friendly and helpfull”

Helpful Report

(NRSWA Re-Assessment) - Posted 8 years ago

“Diabolical service. Training was booked and paid for in December 2015. First two courses cancelled by PSS two days before course due to commence, as they had not confirmed the course with the trainers. Second time around, one course went as planned, the second course again received a phone call two days before to advise the course had not been confirmed with the trainers, even though we had received confirmation joining instructions. Rebooked again, for a final time, and the day before the course is due to commence the training company rang to cancel the course. Absolutely diabolical service, would NOT recommend.”

Helpful Report

(NRSWA Unit 2) - Posted 8 years ago

Hi Nina, I cannot apologise enough for the service you have received. We try our best to avoid cancelling courses and very rarely have to, unfortunately the few occasions we have had to cancel have happened to your booking. This is unacceptable, and at the very least you should have been given more notice. We take our service seriously and we are reviewing the mistakes that lead to this failure to ensure it doesn't happen again. I understand this doesn't make a difference to your order so my colleague will be contacting you directly to find a way to start making amends for the service you have received. Sam

Posted 8 years ago

NRSWA Courses is rated 4.7 based on 212 reviews