Nothing But Padlocks Reviews

Name: Nothing But Padlocks
Address: 9-15 Grundy Street, Liverpool
Rating: 4.91

4.9 Rating 3,450 Reviews

98 %

of reviewers recommend Nothing But Padlocks

Company Reviews

Metrics

Info

4.9

Based on 3,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Nothing But Padlocks:

Nothing But Padlocks is the leading manufacturer, testing facility and retailer of padlocks in Europe. We supply to the likes of the National Grid, Police, MOD, NHS and Shell but we also distribute to the general public via our website.

Additionally we work closely with the Police and insurance industry to help write White Papers and advice documents to ensure standards are upheld and easily understood.

Visit Website

Phone:

0151 298 1943

Email:

info@padlocks.co.uk

Location:

9-15 Grundy Street
Liverpool
L5 9SG

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Nothing But Padlocks 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, The padlocks I ordered should have been delivered by 10.30 the day after the order was placed. I phoned just after midday and was told an error had occurred and they would definitely be with me before 17.00 on the Friday .... Nothing showed up, rang Monday to inform them I did not want padlocks, Then dpd aborted a scheduled delivery on the Tuesday morning. Poor service cost me many hours of extra work on the Friday, no compensation was offered. Sorry to say it was a poor show.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for taking the time to post a review on our service. Yes, human error occurred on our part as your order was put through as standard next day delivery rather than the before 10:30 as requested. When this error was identified, after you had to call us near midday, then we apologised and refunded you the difference in the delivery charge. It is wholly unfortunate that this coincided with an issue with DPD Local also which is why the goods were not delivered on Friday 18th August after they were dispatched from us on Thursday 17th August. The goods were out for delivery on Tuesday 22nd August when you informed us that you no longer required the locks and to cancel the order so we followed your instructions and refunded you your full amount straight away. I do apologise for our error and for the error on DPD Local's part, as I say it is terribly unfortunate but you can see from the tracking history that we did dispatch when we said we would (albeit on the incorrect service) and there was a glitch in our contractor's part. With regards to additional compensation, I'm afraid we cannot refund more than a customer has paid out as that could be seen as a form of money laundering, and all I can do is offer a personal apology and ask that you give us another go. Should you be willing to do so, my direct line is 0151 298 1943 and my e-mail is dan@padlocks.co.uk if you'd drop me a line so I can personally ensure that your order is correct. Thank you very much, Dan Willoughby Director

Posted 8 years ago

“SFS ordered 11 Marine Padlocks never arrived. Chased why and told someone forgot to phone us!! Then couldn't guarantee next day delivery ended up cancelling order bought from another company who delivered next day. Poor service Let us down badly,”

Helpful Report

Posted 9 years ago

Good morning, thanks for taking the time to give us feedback, positive or negative it's good to get to help improve our services. I can only apologise for your situation. Your order happened to be the one in a thousand that went wrong. The reason I could not guarantee next day delivery was that we would have been passing the goods to a courier company and you explained how urgent the goods were to you. When it was suggested that the goods could have been purchased over a counter, I honestly felt that was the safer option for you and refunded your money immediately. Since your order went wrong, we have implemented a system whereby the confirmation number of stock ordered is allocated against the stock request and these are checked regularly to ensure that if we are let down again by one of our suppliers, that we can communicate this quicker to our customer and provide an alternative product / solution if necessary. We strive to supply excellent products with a service to better them but in this occasion we failed and for that I am very sorry. If you would be willing to give us another try, I will deal with your order personally to ensure complete accuracy. My contact details are: Dan Willoughby Operations Director Direct tel: 0151 298 1943 E-mail: dan@padlocks.co.uk

Posted 9 years ago

“Locks not arrived yet”

Helpful Report

Posted 9 years ago

Roger, your order was placed at 15:42 on 22nd December and our cut off time for same day despatch was 14:00 and that was our last day for pre Christmas deliveries as noted at our checkout. I've just processed your order now so your locks shall be shipped on Tuesday 3rd for delivery to you on Wednesday 4th. I'm sorry if our note was not too clear, we'll look at it again for next Christmas. As a small business (there are only two of us) reviews are very important for helping us improve on our service levels but are also very important for attracting new customers. Please may I ask you to amend your review once you receive your goods? Many thanks and all the best for 2017, Dan

Posted 9 years ago

“You do not have the keys in stock that were specified. On a previous order you send the wrong padlocks twice.”

Helpful Report

Posted 9 years ago

Carl, thanks for leaving feedback, always helpful in ensuring continued improvement in the service we provide our customers. Which is the product you are referring to in your review please? We do not have record of you ordering form us since October, when admittedly, we did miss your notes but rectified the situation immediately, and, if my memory serves me correctly, we didn't receive back the incorrectly sent padlock and keys as collection address was different to that of the delivery. Anyhow, please let me know which product you are after and I'll see if I can help you out. Many thanks, Dan

Posted 9 years ago

“Ordered online, paid, delivery next day. great email delivery 3hours later Good afternoon, Many thanks for your order. We’re awaiting more stock to come in form the manufacturer so there shall be a slight delay on your order being dispatched I’m afraid. 3 days on still waiting (interest on £360.00???)”

Helpful Report

Posted 10 years ago

“Put combination into the padlock as instructed. Padlock is now closed and won't open. Am returning padlock”

Helpful Report

Posted 10 years ago

Nothing But Padlocks is rated 4.9 based on 3,450 reviews