Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 5,658 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 5,658 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag I bought seemed to have poor stitching, where people thought it was actually a copy Arrived with nit box just it a bag with a few hard stained which I had to wash off”

Helpful Report

Posted 2 years ago

“Great price for a Hugo Boss long-sleeved polo but ordered a medium and was sent a large. Didn’t have time to return it so made do. Please check your despatches carefully Norton Barrie!”

Helpful Report

Posted 2 years ago

Good afternoon Helen, As per our emails, the order this review relates to was placed with the size 'large' selected and therefore this was dispatched. If the medium was indeed required we can certainly arrange for an exchange to be made. In our communication, you provided a screenshot of an older order placed in December 2020 for a different item in a size medium. We have attempted to reach out to you to clarify if this item was received correctly. If you could respond to our last message to clarify the situation that would be great. Kind regards, Matt

Posted 2 years ago

“Wrong size Wanted a refund....got a credit note”

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Posted 2 years ago

Good morning, I apologise for any confusion caused. However, we can assure you that a full refund was processed back to the original payment method (Visa Card) on 02/07/21. Our 'Credit Memo' confirmation email detailed this, however, I can understand how this may have been confused, we will work to reword this email to save any future confusion. You will see your refund reflected in your bank account once the credit has cleared with your bank after 1-3 working days. Kind regards, Matt

Posted 2 years ago

“Hi, I think it is really poor that you do not provide free return delivery. For this reason alone, I will probably not look to use this service. Thanks Caroline”

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Posted 3 years ago

“Product Great. Shipper sucks and when I emailed Norton Barrie for alternate shipping options in the future I was told there isn't any. So, no more purchases from me with them.”

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Posted 3 years ago

Good afternoon Gregory, As per our previous correspondence, we are sorry to hear that DHL are not your preferred courier to deliver to Canada. We are currently using DHL Express for all our international orders due to their excellent reliability and speed throughout the global pandemic. If we are in a position to reconsider shipping options to Canada we will be sure to let you know. Kind regards, Matt

Posted 3 years ago

“Ordered 2 tops to be then told after I had paid for them one was out of stock”

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Posted 3 years ago

“Very quick with sending products out but not happy with one of the polo shirts i ordered as it wasnt a great fit.”

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Posted 3 years ago

Good morning, Many thanks for your order and taking time to leave a review. Fantastic news that we were able to get your order to you quickly! I am sorry to hear, that one of the items ordered didn't fit quite as expected the first time around. Our 30-day Returns Promise allows you to return any unsuitable items for exchange or refund up to 30-days after receiving your order. If you require any help making a return do not hesitate to contact a member of the team at enquiries@nortonbarrie.co.uk or 01625 528 233. Kind regards, Matt

Posted 3 years ago

“Poor parcel service unfortunately. The packaging and customer service were excellent though!”

Helpful Report

Posted 3 years ago

Good morning Robert, We are delighted that you were impressed by our packaging and customer service. As per our email correspondence, we apologise on behalf of Royal Mail regarding the 1-day delivery delay experienced. Unfortunately due to COVID-19 restrictions, delays have been more common as couriers work through increased parcel volumes with a reduced workforce. We are glad that the delay was swiftly resolved but of course apologise that we were not able to meet the delivery estimate provided when the order was placed. Kind regards, Matt

Posted 3 years ago

“Purchased t-shirt arrived without correct packaging or certification, so cant be sure its authentic, customer service were quick to respond and make a compromise, fast delivery and good communication. Fingers crossed it was just an unfortunate mistake.”

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Posted 4 years ago

“The communication could have been better. Norton Barrie is non responsive to email.”

Helpful Report

Posted 4 years ago

Good afternoon Leslie, I am sorry to hear that your email has not been responded to, we usually respond to all emails within 12 hours. We will investigate the issue and will respond to you directly via email. Kind regards, Matt

Posted 4 years ago

“Wrong shirt was sent unfortunately. Ordered Belstaff Pitch shirt, Belstaff Throwley shirt was sent.”

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Posted 4 years ago

“I ordered Sunday before Christmas and received Christmas Eve which I was soo chuffed with but when I came to open I had been sent shorts with a hooded top not the pants which I ordered so would of been perfect If I had of received the right items x”

Helpful Report

Posted 4 years ago

Good morning Chloe, I am very sorry to hear of our error with your order. Of course, we would like to rectify this as soon as possible for you. One of the team will be in touch shortly via email to arrange for the correct item to be sent out. Kind regards, Matt

Posted 4 years ago

“No contact with anybody. Purchased through website, thus cannot really comment on service. Mark”

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Posted 4 years ago

“I never received any tracking information.”

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Posted 4 years ago

Hi Michael, I am sorry to hear that you did not receive our email containing tracking details, As the is the first time we have been notified of this I have manually resent the email. Looking at the tracking of the item I am glad to see that USPS has now delivered your item. If you have any further questions please do not hesitate to contact us at enquiries@nortonbarrie.co.uk or +441625528233 Kind regards, Matt

Posted 4 years ago

Hi Michael, I am sorry to hear that you did not receive our email containing tracking details, As the is the first time we have been notified of this I have manually resent the email. Looking at the tracking of the item I am glad to see that USPS has now delivered the item. If you have any further questions please do not hesitate to contact us at enquiries@nortonbarrie.co.uk or +441625528233 Kind regards, Matt

Posted 4 years ago

“I was disappointed because I ordered 3 items but was informed 1 of the items was not available but yet I was able to order the item.”

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Posted 4 years ago

“I bought some trainers, however they were not the colour I ordered and the colour on one part appears faded.”

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Posted 4 years ago

Good morning Kiran, I am very sorry to hear that the item received was different from the one you were expecting. We have tried to reach you via email and telephone but have been unable to make contact please could you get in touch with us immediately via enquiries@nortonbarrie.co.uk or 01625 528233 so that we are able to put things right. Kind regards, Matt

Posted 4 years ago

“I ordered 2 items. They came separately so I assume they came from separate locations. One of my items was folded and wrapped really carefully the other not so much & arrived in a ball. The items however were great and I was overall happy with my purchase. I was updated with every step via email & my items were delivered on the date stated.”

Helpful Report

Posted 4 years ago

Good afternoon Steve, Many thanks for taking the time to leave your review. You are correct, the order was split between two locations, therefore to minimise delay in delivery the two items were sent separately. I am very sorry to hear that one of the items has arrived in such poor condition, it sounds like one item has arrived as we would expect and the other way below the standard we hold for ourself. A member of the team will be in touch shortly, via email, to ask for some details so that we are able to investigate the issue further. Kind regards, Matt

Posted 4 years ago

“Speedy service and delivery. My only criticism is my disappointment that the products I bought were not in their original packaging/boxing. I bought them as a gift and had i bought them from the original shop they would have come with all the packaging which was what i expected here. I cant fault the products though. Exactly as I expected and I would definitely purchase from here again.”

Helpful Report

Posted 5 years ago

Hi, Many thanks for taking the time to leave your review, we are glad that you received your order quickly and are happy with the item. However, we are sorry that you were left disappointed by the lack of packing on the item. The beanie hat ordered arrives from the manufacturer in a clear, unbranded, cellophane wrapper designed to prevent damage during storage or transit. We typically remove this before wrapping in presentation tissue paper for delivery to the customer. We welcome your feedback and will review our handling of such items in order to ensure we are offering the very best customer experience. We look forward to welcoming you back in the future. Many thanks, Matt

Posted 5 years ago

“Only ordered one t shirt but was slightly disappointed as had a mark on the shoulder”

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Posted 5 years ago

Hi Colin, Thank you for taking the time to leave your review. We are sorry that the item arrived in this condition and apologise that this blemish was not picked up on during our dispatch quality control. It is certainly below our usual standards. I am glad that we were able to offer a free return and speedy refund on this item for you and hope that we are given the opportunity to welcome you back in the future. Many thanks, Matt

Posted 5 years ago

“Items are good.”

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Posted 6 years ago

Norton Barrie is rated 4.9 based on 5,658 reviews