Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 6,266 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,266 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting on my items as there’s a delay on delivery with Royal Mail. Can’t really say much to be honest.”

Helpful Report

Posted 2 years ago

Hi Craig, Unfortunately due to the ongoing strikes with Royal Mail there have been some delays with deliveries which have been out of our control. Your order was shipped in good faith the following day after you placed your order. I can see this is currently due to be delivered today. I'm very sorry for the delay with your delivery. Kind regards Emma

Posted 2 years ago

“Unfortunately I had a negative experience due to the company’s insistence on using sub standard delivery systems- Royal Mail on this occasion. Having said that the product was superb and packaged with care and love.”

Helpful Report

Posted 2 years ago

Hi Robin, Thank you for your order. Unfortunately due to the ongoing strikes with Royal Mail there have been some delays with deliveries which have been out of our control. We are looking into alternative delivery methods however we have used Royal Mail for over 10 years and this is the first time we are experiencing these issues due to their strikes. I'm sorry for the delay with your delivery. Kind regards Emma

Posted 2 years ago

“Did not have my size”

Helpful Report

Posted 2 years ago

Hi Jonathan, Thank you for your review. Unfortunately as explained on the phone we started that jacket from size 38 and when we contacted Belstaff they didn't have any size 36 available in their wholesale stock. I can see we received the jacket back on Tuesday and a full refund was processed on Wednesday morning. We hope to see you shopping with us again soon and we will make a concerted effort to purchase size 36UK in the future so you have some choice on our website. Kind Regards Emma

Posted 2 years ago

“The hat I ordered wasn't what I wanted, oddly was way too big even for my cranium! Fair play to Emma for helping out and the refund arrived soon enough, actually decent customer service,unlike some places I've used”

Helpful Report

Posted 3 years ago

“Still waiting for exchange heard nothing yet”

Helpful Report

Posted 3 years ago

Hi Travis, We received your return yesterday and therefore dispatched your exchanged item yesterday using our tracked 48 delivery with Royal Mail. I have emailed you your tracking number for this. I hope this helps. Kind regards Emma

Posted 3 years ago

“Only issue was someone signed for my parcel with just a first name and no address?? I have to stressfully try and find out who it was. It was a painter/decorator i dont even know. So delivery person i may not have received this due to one name no address.”

Helpful Report

Posted 3 years ago

Hi, We ship our orders using Royal Mail's tracked and signed for delivery. Unfortunately, this is down to Royal Mail to ask for the surname of who signed for the parcel. If you let me know your order number or tracking number I can take this up further with Royal Mail to help locate your parcel. Please get in contact via our email enquiries@nortonbarrie.co.uk. Kind regards Emma

Posted 3 years ago

“The bag I bought seemed to have poor stitching, where people thought it was actually a copy Arrived with nit box just it a bag with a few hard stained which I had to wash off”

Helpful Report

Posted 3 years ago

“Great price for a Hugo Boss long-sleeved polo but ordered a medium and was sent a large. Didn’t have time to return it so made do. Please check your despatches carefully Norton Barrie!”

Helpful Report

Posted 3 years ago

Good afternoon Helen, As per our emails, the order this review relates to was placed with the size 'large' selected and therefore this was dispatched. If the medium was indeed required we can certainly arrange for an exchange to be made. In our communication, you provided a screenshot of an older order placed in December 2020 for a different item in a size medium. We have attempted to reach out to you to clarify if this item was received correctly. If you could respond to our last message to clarify the situation that would be great. Kind regards, Matt

Posted 3 years ago

“Wrong size Wanted a refund....got a credit note”

Helpful Report

Posted 4 years ago

Good morning, I apologise for any confusion caused. However, we can assure you that a full refund was processed back to the original payment method (Visa Card) on 02/07/21. Our 'Credit Memo' confirmation email detailed this, however, I can understand how this may have been confused, we will work to reword this email to save any future confusion. You will see your refund reflected in your bank account once the credit has cleared with your bank after 1-3 working days. Kind regards, Matt

Posted 4 years ago

“Hi, I think it is really poor that you do not provide free return delivery. For this reason alone, I will probably not look to use this service. Thanks Caroline”

Helpful Report

Posted 4 years ago

“Product Great. Shipper sucks and when I emailed Norton Barrie for alternate shipping options in the future I was told there isn't any. So, no more purchases from me with them.”

Helpful Report

Posted 4 years ago

Good afternoon Gregory, As per our previous correspondence, we are sorry to hear that DHL are not your preferred courier to deliver to Canada. We are currently using DHL Express for all our international orders due to their excellent reliability and speed throughout the global pandemic. If we are in a position to reconsider shipping options to Canada we will be sure to let you know. Kind regards, Matt

Posted 4 years ago

“Ordered 2 tops to be then told after I had paid for them one was out of stock”

Helpful Report

Posted 4 years ago

“Very quick with sending products out but not happy with one of the polo shirts i ordered as it wasnt a great fit.”

Helpful Report

Posted 4 years ago

Good morning, Many thanks for your order and taking time to leave a review. Fantastic news that we were able to get your order to you quickly! I am sorry to hear, that one of the items ordered didn't fit quite as expected the first time around. Our 30-day Returns Promise allows you to return any unsuitable items for exchange or refund up to 30-days after receiving your order. If you require any help making a return do not hesitate to contact a member of the team at enquiries@nortonbarrie.co.uk or 01625 528 233. Kind regards, Matt

Posted 4 years ago

“Poor parcel service unfortunately. The packaging and customer service were excellent though!”

Helpful Report

Posted 5 years ago

Good morning Robert, We are delighted that you were impressed by our packaging and customer service. As per our email correspondence, we apologise on behalf of Royal Mail regarding the 1-day delivery delay experienced. Unfortunately due to COVID-19 restrictions, delays have been more common as couriers work through increased parcel volumes with a reduced workforce. We are glad that the delay was swiftly resolved but of course apologise that we were not able to meet the delivery estimate provided when the order was placed. Kind regards, Matt

Posted 5 years ago

“Purchased t-shirt arrived without correct packaging or certification, so cant be sure its authentic, customer service were quick to respond and make a compromise, fast delivery and good communication. Fingers crossed it was just an unfortunate mistake.”

Helpful Report

Posted 5 years ago

“The communication could have been better. Norton Barrie is non responsive to email.”

Helpful Report

Posted 5 years ago

Good afternoon Leslie, I am sorry to hear that your email has not been responded to, we usually respond to all emails within 12 hours. We will investigate the issue and will respond to you directly via email. Kind regards, Matt

Posted 5 years ago

“Wrong shirt was sent unfortunately. Ordered Belstaff Pitch shirt, Belstaff Throwley shirt was sent.”

Helpful Report

Posted 5 years ago

“I ordered Sunday before Christmas and received Christmas Eve which I was soo chuffed with but when I came to open I had been sent shorts with a hooded top not the pants which I ordered so would of been perfect If I had of received the right items x”

Helpful Report

Posted 5 years ago

Good morning Chloe, I am very sorry to hear of our error with your order. Of course, we would like to rectify this as soon as possible for you. One of the team will be in touch shortly via email to arrange for the correct item to be sent out. Kind regards, Matt

Posted 5 years ago

“No contact with anybody. Purchased through website, thus cannot really comment on service. Mark”

Helpful Report

Posted 5 years ago

“I never received any tracking information.”

Helpful Report

Posted 5 years ago

Hi Michael, I am sorry to hear that you did not receive our email containing tracking details, As the is the first time we have been notified of this I have manually resent the email. Looking at the tracking of the item I am glad to see that USPS has now delivered your item. If you have any further questions please do not hesitate to contact us at enquiries@nortonbarrie.co.uk or +441625528233 Kind regards, Matt

Posted 5 years ago

Hi Michael, I am sorry to hear that you did not receive our email containing tracking details, As the is the first time we have been notified of this I have manually resent the email. Looking at the tracking of the item I am glad to see that USPS has now delivered the item. If you have any further questions please do not hesitate to contact us at enquiries@nortonbarrie.co.uk or +441625528233 Kind regards, Matt

Posted 5 years ago

Norton Barrie is rated 4.9 based on 6,266 reviews