Appliancentre - North London Appliance Repairs Reviews

Name: Appliancentre - North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.04

4.0 Rating 913 Reviews

76 %

of reviewers recommend Appliancentre - North London Appliance Repairs

4.0

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Appliancentre - North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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Appliancentre - North London Appliance Repairs 5 star review on 13th February 2025

Julia

Appliancentre - North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst experience ever. I bought an oven online 6 weeks ago that was never delivered and a refund has never been made despite several phone calls, emails and letters. My bank is now on the case to claim my money bank. The man on the phone is so rude. I don't know if this place actually delivers anything they sell?”

Helpful Report

“DO NOT USE THIS COMPANY! I have given 1 star, only because I wasn't sure how to give 0 stars. I booked in a repair for a dishwasher on Thursday, for the engineer to come on Friday. Friday morning I received an email stating "Status: Cancel", that was all, no explanation, no option to rebook. I called them straight back and they said they would book it in for Monday. I asked for a confirmation, but they wouldn't send one. By now I was getting suspicious. I called on Monday, the same guy, Sam, answered the phone. I asked if he could tell me what time roughly they would be there, he said between 10 and 12. When I asked if that was definite he started swearing and then out of the blue he said it's f...ing cancelled alright, repeated it and put the phone down. I was shocked, not only is this company unreliable, but also rude and dare I say it, maybe a bit unstable. DO NOT USE THEM!”

Helpful Report

Your requested a repair for Friday which we didn't confirmed and I booked the repair over the phone with you for today between 10-12. I confirmed the today appointment on Friday with you and today morning when you called again I confirmed that the engineer is booked for today and after you kept asking if its confirmed for today multiple times I cancelled the job. Not sure why you had to ask the same questions 6-7 times

“If you like dealing with rude customer service, delays for delivery and difficulties with refunds then Appliancecentre is the place to use. I ordered an oven to be delivered and installed but the delivery date was missed a number of times, I tried calling to find out what happened over a period of two weeks but never got a clear answer, each time I was hung up on mid way through the call. On the 5th call they said they would refund me the money but this also took another call, 2 weeks of waiting and raising a dispute with my bank. Do not use this company they are terrible”

Helpful Report

“Washing machine has not turned up a week after the indicated installation date. Very difficult to get through to customer service who proceeded to hang up on me mid way through conversation. Suggest avoiding Appliancentre and using other more established retailers.”

Helpful Report

“We booked an engineer to install an oven and take away the old one. The engineer first called to say his card machine was broken so we would have to pay cash. Then he arrived in his car and explained his van was broken. I asked how was he going to take the oven to which he replied he couldn't and we would have to rebook. The installation was done quickly and professionally. However, the old oven is yet to be picked up. I'm really disappointed with this lack of service.”

Helpful Report

“Just had the worst customer service call of my life with this company. Was trying to sort out my oven to be repaired and potentially about to spend £500 with them. I simply asked for them to email me the quote and they deliberately hung up after explaining that the price has already been stated. Will spend my money elsewhere and glad I have now seen similar reviews to reassure my choice!”

Helpful Report

“I booked a service call on Monday and chose this company rather than others who could come sooner. However today received an email cancelling the appointment with no reason given. They obviously cannot fulfil there service appointments. Now I have to spend time finding another provider and giving sensitive details. Time wasters”

Helpful Report

“Booked an installation for a dishwasher a week ago and received an email today to say it's cannot be fulfilled - one day before installation appointment. Poor customer service on the phone to the extent the call handler cut me off abruptly. avoid and won't be using again.”

Helpful Report

“I ordered a washing machine online at the beginning of April, because I was convinced by the positive review from other customers. They must be fake. The item I ordered was not available to be shipped, Appliancentre kept me waiting for nearly two weeks saying every day that the appliance would come the day after. They never delivered. Then they cancelled the order but never sent me back my money. It's a month now. I AM STILL FIGHTING TO HAVE MY MONEY BACK!!!! Beware.”

Helpful Report

“Awful service, no communication guy on the phone was rude and hung up, then cancelled with no reason. DO NOT USE.”

Helpful Report

“Absolutely appalling service. I paid £96 for a call-out, and despite repeated attempts—via phone, email, and live chat—I have yet to receive an invoice. Every interaction has been met with shocking rudeness. When I requested to speak to a manager, I was abruptly hung up on. This has happened repeatedly, with calls ending in a dismissive "bye." Over 20 attempts to resolve this issue, and yet no progress. Their lack of professionalism and complete disregard for basic customer service is unacceptable. Avoid this company at all costs—don’t waste your time, money, or patience.”

Helpful Report

“I wish I had read all the negative comments before purchasing from them. I ordered from them explicitly because the website confirmed a delivery date of the 2nd of January. The 2nd comes and no delivery. I called for an update and I was then told this was an error on their part (on a call that they record as I know they will comment in response.) They had not emailed or called me to share this. I asked for an updated delivery date and was told maybe the 3rd or 4th and that he would contact me with an update. No updates. I called again on the 3rd for an update and was told I'd be called back as it might be that day (again on a recorded call). Towards the end of day on the 3rd I called for an update to see if I could leave home. I experienced the rudest customer service at this point. Then my calls were ignored and I was only able to request a refund by going through Euronics to get my call answered. I then spoke to the owner who confirmed he would refund me. It's now been two weeks and no refund or response to any of my emails. Apparently they like to reply to reviews so maybe this will get me my refund and a response finally.”

Helpful Report

“Hi there - the engineer still has not been due to ill healthso still a broken oven and the job is not complete. thanks”

Helpful Report

“I had an issue with the dishwasher (tap kept flashing red). The so-called engineer turned up, did not perform any checks and simply concluded that the heat pump was broken. He eventually returned (two weeks or so later) with a new heat pump - and charged me £165 for it. He also took away the old heat pump without permission. The change in the heat pump did not fix the issue (the tap was still flashing red as before) so we asked him to come back. When he returned he now claimed that there was also a leak with the dishwasher. This leak is supposed to have magically appeared in the period when we were not using the dishwasher. He had obviously not done his job properly. I called customer service to complain and for a refund. The guy on the phone refused to let me speak, was rude and aggressive and swore at me. Please do not under any circumstances do business with this company. I would give zero stars if that were possible.”

Helpful Report

“Sent an engineer for a totally unnecessary consultation and charged me £102 for the privilege. I will not be using them again. I would leave 0 stars if I could”

Helpful Report

“Neff oven element prise from Neff supplier £49.50 Repair man charged me £120 for same element. Complete ripoff.”

Helpful Report

“I called to book a repair after getting a confirmation on their website that my area is covered for repairs. The person on the phone dismissed my request saying that they only do deliveries in that area and immediately hang up on me as I was trying to ask for more advice. Disappointing and unprofessional customer service.”

Helpful Report

Hi Laura? Coverage area for repairs and deliveries are listed on our website and we even have a tools that you can enter your postcode to check if we cover the area! This number is for book a repair and not advice line.

“Didn’t even try to solve the issue even though it was clear what it was. Then tried to sell me a heat pump (for cash) that wasn’t needed. Charged £90 for nothing. I got someone recommended in the next day who solved the issue immediately Total scam”

Helpful Report

“The guy rang 3 hours early and then never showed up or notified us he wouldn’t. English comprehension appeared to be a possible problem”

Helpful Report

“Poor service. I booked an appointment online for a repair. I received an email confirming the appointment. Then received a cancellation email on the day with no explanation given. When I replied to ask why the appointment was cancelled, no one returned my email, even after two attempts. This didn't fill me with confidence that no one seemed to be monitoring emails or 'cared' and so I went elsewhere. The irony is that 'this complaint' will probably result in them finally getting in touch. Well please don't bother.”

Helpful Report

Appliancentre - North London Appliance Repairs is rated 4.0 based on 913 reviews