North London Appliance Repairs Reviews

Name: North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.08

4.1 Rating 890 Reviews

77 %

of reviewers recommend North London Appliance Repairs

4.1

Based on 890 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt response, parts fitted and machine working! Ali very helpful.”

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“Hi there - the engineer still has not been due to ill healthso still a broken oven and the job is not complete. thanks”

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“The gentleman who repaired my oven was very efficient, professional and friendly.”

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Hi there, Thank you for your 5-star review! We're thrilled to hear that our technician was efficient, professional, and friendly during your oven repair. It’s our aim to provide excellent service, and it’s great to know we met your expectations. If you ever need further assistance, don’t hesitate to reach out! Best regards, North London Appliance Repairs

“He was there on time, knew what he was doing and explained the issue and best possible fix.”

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Hi there, Thank you for your 4-star review! We're delighted to hear that our technician arrived on time, was knowledgeable, and took the time to explain the issue and the best possible fix. Your feedback is important to us, and if there's anything we can do to elevate your experience to a 5-star one, please let us know. Best regards, North London Appliance Repairs

“Easy and quick to book an engineer visit and they arrived on time. Clear and helpful diagnosis of the problem. Great service”

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Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that you found it easy to book an engineer and that they arrived on time. It's great to know that the diagnosis was clear and helpful. Your satisfaction is our priority, and we’re glad we could provide you with great service. If you need any further assistance, feel free to reach out! Best regards, North London Appliance Repairs

“The operative wasn’t able to fix our machine, but he was honest that he didn’t think the repairs were economical, rather than us wasting money and time on repairs that wouldn’t last, which we appreciated. Booking was also easy and efficient.”

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Hi there, Thank you for your 4-star review! We truly appreciate your understanding regarding the technician's assessment about the repairs not being economical. It’s our priority to be honest and transparent to save our customers time and money. We're also glad to hear that you found the booking process easy and efficient. If you need any further assistance or have questions in the future, don’t hesitate to get in touch! Best regards, North London Appliance Repairs

Helpful Report

Hi there, Thank you for your 4-star review! We appreciate your understanding regarding the decision about the machine repairs, and we’re glad our operative was honest and upfront with you. It's great to know that you found the booking process easy and efficient. If you ever need assistance in the future, please don't hesitate to get in touch! Best regards, North London Appliance Repairs

“I had an issue with the dishwasher (tap kept flashing red). The so-called engineer turned up, did not perform any checks and simply concluded that the heat pump was broken. He eventually returned (two weeks or so later) with a new heat pump - and charged me £165 for it. He also took away the old heat pump without permission. The change in the heat pump did not fix the issue (the tap was still flashing red as before) so we asked him to come back. When he returned he now claimed that there was also a leak with the dishwasher. This leak is supposed to have magically appeared in the period when we were not using the dishwasher. He had obviously not done his job properly. I called customer service to complain and for a refund. The guy on the phone refused to let me speak, was rude and aggressive and swore at me. Please do not under any circumstances do business with this company. I would give zero stars if that were possible.”

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“He was there on time, knew what he was doing and explained the issue and best possible fix.”

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Thank you for your 4-star review! We're glad to hear that the technician was punctual, knowledgeable, and provided clear explanations. If there’s anything we can do to improve your experience to a 5-star level, please let us know—we’d love to hear your feedback! Best regards, North London Appliance Repairs

“He was right about the thermometer. Thank you.”

Helpful Report

Hi there, Thank you for your 5-star review! We're so glad to hear that the thermometer advice was helpful for you. It’s always our goal to provide useful insights to ensure our customers are satisfied. If you need any more assistance or have further questions, feel free to reach out. We’re here to help! Best regards, North London Appliance Repairs

“Good response and I await parts to fix the problem”

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Hi Edward, Thank you for your 4-star review! We're pleased to hear that you received a good response from us. We appreciate your patience as you await the parts to fix the issue. If there's anything else you need in the meantime or if you have any questions, don’t hesitate to reach out. Best regards, North London Appliance Repairs

“Sent an engineer for a totally unnecessary consultation and charged me £102 for the privilege. I will not be using them again. I would leave 0 stars if I could”

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“The engineer was efficient and friendly. He did the work very well and we were very happy. We can’t thank him enough.”

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Hi there, Thank you so much for your 5-star review! We're thrilled to hear that our engineer provided efficient and friendly service, and that you were happy with the work done. Your kind words mean a lot to us! If you ever need assistance in the future, don't hesitate to get in touch. We're here to help! Best regards, North London Appliance Repairs

“Neff oven element prise from Neff supplier £49.50 Repair man charged me £120 for same element. Complete ripoff.”

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“I called to book a repair after getting a confirmation on their website that my area is covered for repairs. The person on the phone dismissed my request saying that they only do deliveries in that area and immediately hang up on me as I was trying to ask for more advice. Disappointing and unprofessional customer service.”

Helpful Report

Hi Laura? Coverage area for repairs and deliveries are listed on our website and we even have a tools that you can enter your postcode to check if we cover the area! This number is for book a repair and not advice line.

“By offering a complete service from installation of new and removal of old machines they take all the hassle out of the process and also provide excellent after sales advice and help.”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that our complete service made the process hassle-free for you. Providing excellent after-sales support is very important to us, and we're glad to know you found it helpful. If you ever need assistance again or have any further questions, please don't hesitate to get in touch. We're here for you! Best regards, North London Appliance Repairs

“Didn’t even try to solve the issue even though it was clear what it was. Then tried to sell me a heat pump (for cash) that wasn’t needed. Charged £90 for nothing. I got someone recommended in the next day who solved the issue immediately Total scam”

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“Excellent. Good advice 👍”

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Hi Karen, Thank you so much for your fantastic 5-star review of North London Appliance Repairs! We're thrilled to hear that you found our advice helpful. Providing our customers with the right guidance is incredibly important to us, and it’s wonderful to know that you felt supported. Your feedback truly motivates our team to continue delivering the best service possible. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here for you! Wishing you a great day ahead! Best regards, North London Appliance Repairs

“The guy rang 3 hours early and then never showed up or notified us he wouldn’t. English comprehension appeared to be a possible problem”

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“Poor service. I booked an appointment online for a repair. I received an email confirming the appointment. Then received a cancellation email on the day with no explanation given. When I replied to ask why the appointment was cancelled, no one returned my email, even after two attempts. This didn't fill me with confidence that no one seemed to be monitoring emails or 'cared' and so I went elsewhere. The irony is that 'this complaint' will probably result in them finally getting in touch. Well please don't bother.”

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North London Appliance Repairs is rated 4.1 based on 890 reviews