Appliancentre - North London Appliance Repairs Reviews

4.0 Rating 917 Reviews

76 %

of reviewers recommend Appliancentre - North London Appliance Repairs

4.0

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appliancentre - North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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Appliancentre - North London Appliance Repairs 5 star review on 13th February 2025

Julia

Appliancentre - North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just called up to the cost to do a microwave repair to be told they do not do these. I told him but your website says repairs and installation, he put the phone down on me. How rude. I run a property management dept and was enquiring for a client but will now never approach this company again.”

Helpful Report

Hi Eve, You just called and we explained to you that we do not repair them at the moment. Repairs are subject to area and availability. The microwave is removed from our online booking form and we currently only sell and install them. Do not understand why you need to keep complaining over the phone and writing a review!

“I booked a repair for 12-2 but no-one turned up or bothered to even contact me. V abrupt manner on the phone from reception. And the quote was a bit pricey.”

Helpful Report

Hi Karen, You cancelled the job and now writing this review and complaining no one turned up! Your booking was between 12-2 and we spoke at 12:07 confirming the engineer will arrive during time-slot and you called at 13:26 cancelling the job! 28/02/2024 12:07 28/02/2024 13:26 If you are not aware of the calls, we are happy to share the phone records

“Arrived, didn’t fix the item, charged and left.”

Helpful Report

Can you provide us with your job number or postcode as we don't have any customer by your name or email address?

“Made a booking online and never received any confirmation. Called them and got put through to one of the rudest customer service people I’ve ever encountered. He told me they’d emailed me to say they rejected the booking. I said I’d never received that email. He hung up on me. Appalling experience. And, obviously, my washing machine remains unrepaired.”

Helpful Report

“Pretty nice engineer came to visit. really rude customer service personell on the phone! When I asked him to consider his tone of voice and attitude he hung up on me. What is that all about??”

Helpful Report

“I have never dealt with such a rude company, avoid at all costs”

Helpful Report

“I will not be using North London Appliance Repairs as so many bad reviews and I hate rude men in my house and I think the £99 for just turning up is totally wrong.”

Helpful Report

“I have had a terrible experience with this service - I waited in all afternoon after booking a repair - I tried calling three times and the response was rude and unhelpful - I did not receive the texts that they claimed they had sent and then they cancelled my appointment and hung up”

Helpful Report

“nowhere in your marketing blurb does it say, "London only"............Until you finally get through to sales staff, who simply cut off the call. Thanks for that. So sorry I got in your way. When we DO MOVE to London in 2 weeks, I wont bother to disturb you.”

Helpful Report

the name of the business is North London Appliance Repairs and we added all the areas and postcodes that we cover! Sorry we cant make it any more clear than this! https://www.northlondonappliancerepairs.co.uk/covered-area.html

“There was a no show on the day of the first booking . No one called to advise there was a problem with the appointment slot and so we wasted an afternoon waiting for the engineer. The slot was rebooked for the following week. I have reservations about the engineer. He did not take the dishwasher out and properly examine it but said that there was water in the base and it was so damaged it was irreparable. Having quickly given this assessment he offered to provide a quote to have a replacement dishwasher installed the next day. I was unconvinced about the diagnosis and booked the manufacturer's recommended engineer who diagnosed a damaged seal and no need to replace. I think the conclusions are pretty obvious here. The company puts the phone down as soon as I call and say I want to raise an issue. And no response to my emails. My dishwasher is now working perfectly and not in the recycling centre. I am just out of pocket for Appliance Centre's wasted call out charge. They operate under a number of names "North London Appliance Repairs" "Appliance Centre" "Euronics" - all using the same phone number. It's not obvious they are mainly in the business of selling appliances not repairing them!”

Helpful Report

“If you want to waste your time hang about waiting for the engineer to turn up this is the company to book. Twice and got the same no show result, so at least they're consistent. Also unable to return a call for update on "when are they going to turn up?" on three occasions. Many thanks.”

Helpful Report

“Had the same experience as some other customers- they employ an extremely rude man who was aggresive right from the start, got irritated when \I asked him something & put the phone down. When I - by mistake of course - rang this same comany by mistake, as soon as he recognised my voice he said - wrongly - that I was the woman that cancelled an appointment (a lie, as I never got as far a s making it. & even if I| had?? I assume & hoop this man isnt the owner & if he isnt, why do they keep someone like that?!? Maybe he's a relative!! Keep away from this vile company.”

Helpful Report

You wasted our time last time both on the phone and booking date and there is no point wasting more time with people like you. kaye497@btinternet.com nw11 6sy 020 8731 8215

“On their website it says' Hygena Repair Service' and when I rang them the first time I got through to the wrong department, ie Sales and they said that they didn't sell Hygena. I then rang the repairs as they say on their website that they do Hygena repairs. I was told quite rudely that I had already rung and they put the phone down. Not very professional with wrong information on their website and they staff being so rude.”

Helpful Report

“No one turned up and when I asked when someone would be the organiser said I should try elsewhere if I didn’t like the service and put the phone down on me”

Helpful Report

“The engineer told in my house that the motor is not working and the machine is almost 10 years old. However, in the report it is reported that motor off machine for over weight use. Is there any technical indicator for such reporting (over weight use).”

Helpful Report

“Dear Appliancentre Repair Centre North Finchley, Unfortunately your repair service was competely unsatisfactory for the following reasons: 1) Your engineer rang me at 09:30 on the day of the appointment itself (which was supposed to be from noon to 2pm on Friday 12/05) saying that since he was already in the area he could visit the flat where the repair was needed in the next 20 minutes. For this reason I was not able to reach the flat on time to check his work, only my tenant was there. 2) A link was immediately sent to me before the visit, which I found strange as I usually pay at work completed. 3) Your engineer was unable to repair either the dishwasher or the washing machine. After a 20 minutes assessment he called me saying that both of them needed replacing and he gave me a few options of dishwashers and washing machines sold by your own sale centre. A link was sent to me for immediate payment for these 2 appliances. I found this was a hard sale technique in a moment in which I was worried and panicking about these 2 rather expensive replacements. I checked online and I found cheaper prices for the same appliances so I told the engineer I would buy them somewhere else. 4) A cousin of mine who has some knowledge of appliances offered to have a look and has since repaired the Zanussi washer/drier by replacing the worn out drain pump for £80 and it is now working well. I now have to replace the dishwasher only. I feel that paying £180 for checking 2 appliances in that quick way and making no effort to repair them was not at all a good deal for me. I now would like a redress from you and who should I contact for that. Many thanks.”

Helpful Report

Dear Maria Marchitelli,, Thank you for taking the time to share your experience with North London Appliance Repairs. We are sincerely sorry for the inconvenience and displeasure we caused you. We understand how precious your time is and our subpar performance does not meet our usually high service standard. The booking on 12/05 was for 2 appliances (integrated dishwasher / freestanding washer dryer), The booking was between 12-2 and engineer called you in the morning to see if he can come earlier as his previous job finished earlier than expected. If you weren't available, you could have simply said that you cannot make it earlier and he would have visited you at 12! We need the payment when the engineer is at the property, and first of all you didn't said that you are a landlord and its a tenanted property and second of all we don't offer free callout. The £180 you paid was for diagnostic/labour of 2 appliances and the price is marked price and same with all repair companies. regards, North London Appliances

“Terrible experience, the technician was rude, aggressive and while I was trying to sort the bill out with the landlord's property manager, he lost his patience, raised his voice and coerced me to pay him 96£ straight away, because he was in a hurry (he had parked in a loading/unloading spot).”

Helpful Report

“I called to ask about a repair on my lacanche , I’ve had no joy from lacanche I was asking how much the call out charge would be. I was told VERY RUDELY , we don’t cover your area. Then he slammed the phone down , while I was still talking to him , I called back to ask again. Just out of curiosity how much call outs are. He cut me off ( again). Disgusting phone manner !!!!! DISGUSTING !!!!”

Helpful Report

It looks like you dont understand that we DONT COVER YOUR AREA! you had to call 4 times! have we been rude to you the first 2 times? im happy to share the phone records. Coverage area are even mentioned on the name of the business! not sure how more clear we need to be. From:07736 ***328 18/05/2023 13:33 0:01:46 From:07736 ***328 18/05/2023 13:35 0:01:03 From:07736 ***328 18/05/2023 13:36 0:00:01 From:07736 ***328 18/05/2023 13:36 0:00:32

“Total scam”

Helpful Report

“Very poor customer service, very rude staff, engineers don't attend as booked. I have booked several engineer visits over the past few months for the different properties I manage and have had issues with every single booking. When you speak to customer service over the phone, instead of apologising they hang up on you!”

Helpful Report

Hi Dorina, Not sure how you expect us to act when the engineer attended on time and we provided you with the tracking, photos and call logs! Your tenants could have simply reschedule the appointment they missed, instead of lying and writing negative review! North London Appliances

Appliancentre - North London Appliance Repairs is rated 4.0 based on 917 reviews