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North Bikes Reviews

4.9 Rating 489 Reviews
99 %
of reviewers recommend North Bikes
Company Reviews Product Reviews
362
 Metrics Info
4.9
Based on 489 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read North Bikes Reviews

About North Bikes:

We are a small, independent company, based in the North of England, specializing in bicycles for all the family, with an emphasis on kids’ bikes.

Bikes have been a passion of ours since the late 1970s when it all began from a small shop in Idle, Bradford, West Yorkshire.

We believe in the bicycle - it’s a health tool, a transport solution, and a sport. A bike can unite friends and family for enjoyable days out, or extract your full potential in racing.

Over the course of 200 years, bicycles have undergone many changes and have transformed the way we travel, exercise and enjoy ourselves.

Against the backdrop that our society is continually facing concerning health and transportation challenges, we see bikes as part of the solution to the nation’s problems.

North Bikes is committed to encouraging people to get out on their bikes and enjoy the benefits of cycling!

We only work with reliable suppliers to deliver the best products at the most affordable prices and ship them to you regardless of where you live in the UK.

We always put the customer first and make every effort to ensure that your purchase is an enjoyable experience.

Visit Website

Phone:

+44 01274 442254

Email:

hello@northbikes.co.uk

Location:

Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way
Bradford
BD5 8FJ

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James M
Unverified Reviewer
“Fantastic service. I ordered a bike for my daughter’s 8th birthday from a competitor. It arrived damaged, they accepted the return and promised a replacement would be with me for her birthday on the Saturday. On the Friday I was informed it would now be the following Wednesday which would have caused huge disappointment. I cancelled the order and frantically ‘googled’ for a last minute replacement. I stumbled across North bikes and the website actually had a telephone number and a real person answered at the end. The guy I spoke to was amazing, told me to place the order and he would have the bike built by 5pm so I could drive and collect in time for the birthday on Saturday! I collected the bike just after 5pm as promised.. faultless service!”
Helpful Report
Hi James, Thank you for your detailed review and kind words. I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes
Neil B
Verified Buyer
“The service from North Bikes was absolutely amazing. I ordered a frog bike for my daughter and the same day David was in touch to tell me that just before they were due to ship the bike they noticed an imperfection and would have to wait until the next week to despatch the bike. However, they despatched a new bike the next day. The bike arrived within 1 working day and appears to be in perfect condition. Based on my experience I genuinely could not recommend this company enough. I certainly will be shopping with them again!”
Helpful Report
Hi Neil, Thank you for your kind words. I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes
Anonymous
Verified Buyer
“Excellent customer service and technical advice.”
Helpful Report
Hi, It's great to hear you're impressed with our customer service and technical advice. We always do our best to offer an informed and enjoyable customer buying experience. Kind regards, North Bikes
Michelle O
Verified Buyer
“Amazing service from start to finish. I called re an express delivery and they were very accommodating. My son is over the moon with his bike, thank you very much.”
Helpful Report
Hi Michelle, It's great to hear you're impressed with our service, quality of bike and speedy delivery. We will always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes
John W
Verified Buyer
“Easy to use website and collected the new bike from the warehouse. Will definitely use again for my son's next bike.”
Helpful Report
Hi John, It's nice to know you found our website easy to use and it was a pleasure to meet you in person for the Click & Collect. Kind regards, North Bikes
Simon S
Verified Buyer
“Incredible customer service, they really went out of their way to make sure everything was perfect and delivered on time!”
Helpful Report
Hi Simon, Thank you for your kind words. I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes
Joanne W
Verified Buyer
“Excellent service. Product exactly what we wanted. Sent with all the correct tools and instructions to build the bike. Fast delivery I would definitely use again and would recommend them as a fab company.”
Helpful Report
Hi Joanne, It's great to hear you're impressed with the service, quality of bike and speedy delivery. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes
Leanne C
Verified Buyer
“Bike is awesome, my son loves it! Service was great too!”
Helpful Report
Hi Leanne, Thank you for your positive comments regarding our customer service and choice of quality bikes. We always do our best to offer an enjoyable buying experience. Kind regards, North Bikes
Steve J
Verified Buyer
“Very good experience from start to finish. Good communication throughout and competitive pricing. Will try to use them again.”
Helpful Report
Hi Steve, Thank you for your kind words. I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes
Rebecca P
Verified Buyer
“My Kinder mx 26 arrived very quickly and I'm very pleased with it. It's light and easy to cycle for my daughter. The gears weren't quite set up fully as they needed adjustment so I had to go on google for that once I'd adjusted the brakes. They still skip a little but my daughter is new to gears so that may be down to her. One problem is that the gear levers foul the brakes/handle on the right hand side so that you can't angle the brake lever down properlyso I would recommend different gears - the ones that are built into the handle bars. many thanks Becky”
Helpful Report
Hi Rebecca, It's great to hear you're impressed with the lightness of your Forme Kinder MX26 and speedy delivery service. I will give you a call to see if there's anything that can be done to remedy the problem with the angle of the gear shifter and brake lever. They are both independently angle-adjustable, so it should be easy enough to set them up to be comfortable for the rider. Kind regards, North Bikes
Nick C
Verified Buyer
“Ordered a Frog kids bike online and it was delivered two days later. North Bikes also emailed over a manual and included a couple of tools in the box which were very useful in assembling the bike.”
Helpful Report
Hi Nick, It's nice to know you had an enjoyable buying experience with North Bikes. Kind regards, North Bikes
Nigel C
Verified Buyer
“Excellent in all aspects of customer service. Very impressed.”
Helpful Report
Hi Nigel, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes
Tim D
Verified Buyer
“Yet to put the bike together but excellent service from the team. They spotted issues with the bike they were going to send and let me know there would be a short delay to restock and make sure that what they sent was perfect. Thanks!”
Helpful Report
Hi Tim, It's nice to know you're impressed with the personal service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes
Andrew P
Verified Buyer
“Bike arrived promptly and with all the tools needed to assemble. Very clear instructions from North Bikes also included. Very thoughtful. Highly recommend buying a bike from these guys.”
Helpful Report
Hi Andrew, Thank you for your informative review which I'm sure will be useful to potential customers who might have reservations about ordering a bike online. It's nice to know you're impressed with the way in which your order was fulfilled. Kind regards, North Bikes
Anonymous
Verified Buyer
“Great service from North Bikes , my daughter is very happy with her new bike ! Thanks .”
Helpful Report
Hi, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. I hope your daughter has lots of fun on her new Frog bike! Kind regards, North Bikes
Rebecca H
Verified Buyer
“Easy ordering and fast delivery. Excellent communication from North Bikes about delivery. Everything had been checked before sending so everything was perfect. Will buy from here again.”
Helpful Report
Hi Rebecca, It's great to hear you were impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience and it's nice to know it's appreciated. Kind regards, North Bikes
Nicola S
Verified Buyer
“North Bikes were so helpful and informative when buying a bike for my son, and went out of their way to make sure we were happy with the delivery slot. Would highly recommend!”
Helpful Report
Hi Nicola, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable and informed customer experience. I hope your son has lots of fun on his new Forme bike! Kind regards, North Bikes
Guy W
Verified Buyer
“Brought lovely electric blue frog 73 for my daughter, very happy with North bikes service. Highly recommended”
Helpful Report
Hi Guy, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. I hope your daughter has lots of fun on her new Frog bike! Kind regards, North Bikes
Leigh J
Verified Buyer
“Amazing Service. We ordered a bike and had an apologetic phone call from the shop to inform us that the bike we ordered had minor marks on inspection, they quickly replaced and organised another to ship within a day, I felt this was in incredibly personal service. Top marks, and will use again”
Helpful Report
Hi Leigh, It's nice to know you're impressed with the personal service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes
Juan C
Verified Buyer
“Excellent Service. Well packed and prompt delivery. Also some great little additions. Highly recommended!”
Helpful Report
Hi Juan, It's great to hear you were impressed with the service, speedy delivery and free tools and pump. Warm regards, North Bikes
North Bikes is rated 4.9 based on 489 reviews
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