NordicTrack UK Reviews

Name: NordicTrack UK
Rating: 4.49

4.5 Rating 3,561 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

Anonymous

Anonymous // 01/01/2019

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“Arrived on time within the delivery window I was given. Expected to take a while to put together after reading other reviews but found it quite easy. Hardest bit was getting it out of the box!! The in built fan developed a fault within the first week of use but a replacement console was despatched immediately I reported it, arriving the next day. Unfortunately We discovered that a wire was trapped in the frame so had to call an engineer out. Again he arrived promptly and the issue was sorted out. We,re now looking to enjoy using it on a daily basis.”

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Posted 6 years ago

Hello Richard, Its Josh from NordicTrack. Thank you very much for a great and honest review! Must admit even I found assembly of our machines slightly daunting! We do try make it as simple as possible; user manual has pictures for each step of the assembly journey, no power tools required and everything is labeled! Just the wires can be just that little bit tricky but I'm glad our customer services managed to get the fan up and running! Hope you are enjoying your machine and please feel free to get in touch if you have any further queries or need any help!

Posted 6 years ago

“Brilliant just Brilliant, easy to assemble great instructions and whisper quiet, Sturdy A+”

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Posted 6 years ago

“Excellent to deal with brilliant treadmills it’s not the first time I have bought Nordictrack and it won’t be the last.”

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Posted 6 years ago

Hello Mr McLaughlin, Its Josh from NordicTrack. Thank you very much for your review. Its great to hear you have purchased from ourselves in the past and now have purchased a brand new machine. Enjoy! Kind regards.

Posted 6 years ago

“This is my second machine, think it’s great but still feel there needs to be a better toe clip function as my feet slip backwards during exercise”

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Posted 6 years ago

“I took delivery and installation on Monday of this week and first time I used it found the right pedal to have a liaise clip and the strap installed in a way that would never grip in the locking buckle. Having paid for installation I had hoped it would be replaced and the installation completed but sadly am told a replacement part can be sent but not fitted for me. So I have asked for the machine to be collected and a refund arranged as I paid for installation and it was left wanting. I will now have to find a new supplier”

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Posted 6 years ago

Hello Mr Morris, Thank you for your review. Its Josh from NordicTrack UK. I am very sorry to hear that due to poor assembly of the machine that there was an issue with a pedal. The reason that the company that is used for our collections cannot attach a new pedal is that they are not trained technicians. They simply carry out deliveries and collections for ourselves here at Icon Health & Fitness. Unfortunately with the decision to not send a technician was not a decision directed from ourselves here in Sales but from who you spoke with in Customer Services which I cannot intervene with Mr Morris. I believe we did manage to get this resolved as I have added an extra month to your iFit account and partially refunded you your iFit membership. I hope the machine will be back up and running once the new pedal arrives so you are able to get the full use out of the machine you have paid for. As mentioned again, I do apologise for the inconvenience this situation has caused you. Feel free to get in touch if you have any further inquiries or issues Mr Morris.

Posted 6 years ago

“Great product assembled it easy enough and good way of exercising at home. Thought instructions on use were not very good. Tried to google but could not find, however think I have it now on programmes etc. Only disappointment was 3 days after I ordered it there was a further £200 off list price !”

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Posted 6 years ago

“The treadmill purchased is great. The only concern I had was the delivery company throwing it around. Luckily it wasn't damaged.”

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Posted 6 years ago

Hello Mr McBride, Thank you for your review. Its Josh from NordicTrack. I am very happy to hear you are happy with your purchase. What concerns me is to hear about Panther Logistics not handling the item with care so please get in touch if you find any cosmetic damage or any issues as this will be raised immediately and I will ensure this is resolved straight away. You can get in touch via email or our direct line Mr McBride.

Posted 6 years ago

“Delighted with my purchase of the Nordic Track commercial 2450 treadmill. It’s robust design and many features have greatly enhanced my workout experience. The treadmill arrived ahead of time and was was easy to assemble. I would highly recommend this treadmill and it was extremely easy to purchase this equipment online with Nordic Track.”

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Posted 6 years ago

“Machine seems good, the console to display various metrics doesn’t work and I’m waiting on an engineer to repair.”

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Posted 6 years ago

“This is a great piece of equipment makes you work hard but give you immediate results”

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Posted 6 years ago

“Grand tour arrived with a noise from the front of the bike, I had to find the root cause and then fix the issue, poor customer support, poor quality. I wouldn’t recommend NordicTrack. I don’t suppose this review will be posted.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Friendly and helpful staff. Great product and delivered quickly”

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Posted 6 years ago

“Great machine that helps work all areas”

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Posted 6 years ago

“Good solid machine with lots of good functions All good quality Delivery and set up men very helpful and polite All in all very happy with the machine and service”

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Posted 6 years ago

“The machine is good, but the built-in exercise programs leave a lot to be desired.”

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Posted 6 years ago

“where are the goods?”

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Posted 6 years ago

Hello Mr Pas, Its Josh from NordicTrack. Thank you for your review. As per our delivery information on our website lead times are slightly extended with our installation service. I do apologise this was not made aware at the beginning of the purchase. I hope you are enjoying your machine. Kind regards.

Posted 6 years ago

“The purchase was simple using the website . the product arrived and I was informed through out on th products progress. It arrived in good condition and the item was easy to put together following the instructions. very happy with the product.”

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Posted 7 years ago

“Still not delivered items and service to date has been unacceptable.”

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Posted 7 years ago

Hello Mr Grimstead, Thank you for your review. I can only apologise profusely that there was a delay in delivery. Due to problems with the contact information provided the carriers struggled to book you in. I'm glad to hear that this is finally been delivered and I hope you are enjoying your machine. Any issues or enquiries please feel free to get in touch with ourselves here at NordicTrack.

Posted 6 years ago

“I'm pleased with the build quality of the treadmill. Unfortunately the iFit app spoils the overall effect - it is absolutely dreadful and I believe completely mis-sold.”

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Posted 7 years ago

NordicTrack UK is rated 4.5 based on 3,561 reviews