NordicTrack UK Reviews

Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

4.5 Rating 3,903 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

Location:

1 Westgate Court Silkwood Park,
Silkwood Park,
wakefield
United Kingdom
WF5 9TT

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It stopped working. You couldn't fix it. You gave me my money back. Took you almost two months.”

Helpful Report

Posted 10 years ago

Hello Gideon, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear that the machine you had purchased wasn't working due to a pinched wire. The reason it may have taken a little while is because our customer services try exhaust all attempts to fix the machine as they had raised part orders and arranged engineer visits for yourself. This was all done within the space of a month. Sadly as the machine could not be fixed we raised a collect and credit. It disappoints me that we could not get this issue rectified.

Posted 8 years ago

“The most traumatic sales experience - ordered a treadmill and elliptical trainer on 18th June 2015. First delivery attempt the delivery people turned up with just the treadmill and said they were never told about an elliptical order. Apparently the warehouse forgot to load the elliptical. So I had to decline the delivery as it was incomplete. On the second attempt for delivery I was made to wait all day no one turned up with the delivery. Third Dekivery attempt what was supposed to be a 2 man delivery was made by one delivery man who could not off load the elliptical into my home as he had no one to help him with moving the elliptical at an angle that would allow him to deliver it into my home, so the items were taken back to the watehouse...and the frustrating comedy of errors went on until I cancelled the order on 30th July”

Helpful Report

Posted 10 years ago

Hello Grace, its Josh from Icon Health and Fitness. I'm very sorry to hear about your previous experience with our carrier company, this is a very rare occurence but there is no excuse. This was raised with senior management at Panther Logistics and was dealt with accordingly.

Posted 8 years ago

“If it recorded the data correctly then wold be fantastic, but speed and calorie record wrong and it took 8 months to get a fix to not recording workouts, still waiting for a fix on the data be misreported and it been 10 months since getting the u100 and still no fix. and waiting for another update”

Helpful Report

Posted 10 years ago

Hello Mr Frankum, Thank you for your review. I believe this has now been resolved with our customer services team in which the item was replaced. I hope you are enjoying your machine and the iFit features.

Posted 8 years ago

“Very misleading product description. I thought I was buying the cadget but only got a wrist band instead.”

Helpful Report

Posted 10 years ago

Hello Priscilla, its Josh from NordicTrack. I'm sorry to hear about the mix up that was caused with the wrong product being ordered. The product description does mention that they are the accessories for the gadget (iFit Active) itself however I believe this has now been resolved.

Posted 8 years ago

NordicTrack UK is rated 4.5 based on 3,903 reviews