Nicholls Online Reviews

Name: Nicholls Online
Address: 19 High Street, Crickhowell
Rating: 4.87

4.9 Rating 3,850 Reviews

97 %

of reviewers recommend Nicholls Online

4.9

Based on 3,850 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nicholls Online:

Nicholls is a long standing family business, trading since 1925. Our three department stores, based in the beautiful Welsh market towns of Abergavenny, Brecon and Crickhowell, boast an eclectic mix of products - offering menswear, womenswear, country and lifestyle clothing, footwear, jewellery, accessories, furniture, home fragrance and unique, interesting items to inspire you when buying gifts for your loved ones.

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I placed and paid for my order in good faith only to receive an email several days later saying the order had be cancelled and my payment had been refunded - but with no explanation whatsoever! Would not recommend shopping on-line with Nicholls because I was very disappointed Jan Owen”

Helpful Report

Posted 8 years ago

Good Morning, I am really sorry to hear your experience was not as expected. I can see from the records you placed the order on Saturday and on Monday and Wednesday we emailed to explain one of the items you ordered was out of stock and we were unable to source anymore. Due to ordering by Paypal we didn't have a telephone number to contact you on, so could only email you. We are always reluctant to ship part orders without prior consent of the customer and due to not hearing from you within 5 days, always prefer to cancel the order and refund as soon as possible. We do still have the remaining part of the order held for you, and if you would still like it, we could dispatch as a matter of urgency. If you would like to contact me directly 01873 810571 I would be more than happy to arrange this. Apologies once again. Luke Turner Nicholls Online Website Manager

Posted 8 years ago

Nicholls Online is rated 4.9 based on 3,850 reviews