Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,724 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,724 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 4th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great experience. They make the whole process so simple and personal. The prices knock spots of the high street prices. This company should be your first stop for all your spec needs. A real saver!!!”

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Posted 2 years ago

“Second time I have used Newlenses and both experiences have been very very good - many thanks”

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Posted 2 years ago

“A very easy to use website and fast turn around service. This is my second set of lenses. Will be using Newlines again.”

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Posted 2 years ago

“Prompt service, sensible pricing, good quality”

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Posted 2 years ago

“Easy and quick service, great value!”

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Posted 2 years ago

“Third time of using (I am old!) and it has always been an efficient process with all of my questions and worries answered promptly. I also appreciate the clarity on pricing.”

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Posted 2 years ago

“Broke the frames on my specs. Newlenses had my old lenses in new frames and back to me within a week, for around half the cost of a new pair. Tremendous service. Thanks.”

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Posted 2 years ago

“I had new lenses put in my old frames and am very pleased with the results. The service was fast and efficient. Thank you”

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Posted 2 years ago

“It’s the only way for me is to get glasses re-glazed! - buy a frame on eBay you like, preferably second hand, obviously saying loads of money and send to Newlenses for re-glazing and save a fortune! Why spend £500 at an optician when around £60 is all you need to spend!”

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Posted 2 years ago

“Excellent and speedy service as always. Great pricing too.”

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Posted 2 years ago

“I originally inquired into occupational lenses using some new Japanese frames for which I was quoted a very reasonable price compared to the big name competitors out there. When I queried the prescription on the order, they were more than happy to clarify plus gave me an introductory discount on the distance glasses and free delivery when I noticed it on the website. I posted my frames, paid and 1 week later had my spectacles, super fast and perfect. For my first time using a mail order/online company for reglazing the service was top notch. No more of Specsavers’ shoddy frames that need numerous visits for re fitting. Moreover they no longer reglaze and force you to buy new spectacles each time you need a new prescription.”

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Posted 2 years ago

“Very good customer service and I am very pleased with the results. I would recommend this company to anyone.”

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Posted 2 years ago

“Great service, good quality all at very competative price.”

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Posted 2 years ago

“This company is just incredible for online spectacles reglazing. I find them responsive and super efficient. This is my second reglazing by New Lenses. Quality of materials used for my lenses is about the best I have had.Savings made over the High Street retailer reminds me to use them again and again.”

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Posted 2 years ago

“I only wear glasses to read and I usually just buy a pair of cheapies from a high street chemist. However, as these 'cheapies' are made to fit everybody I was finding that they were always too big and either slid down my nose or fell off altogether! Then I found Newlenses. They had different sized widths. So I ordered a pair and they are fabulous. Thank you.”

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Posted 2 years ago

“As always they are fantastic. Customer service is above and beyond and personal which is so rare these days. I have about 6 pairs now from New Lenses and all are just perfect. Thank you so much.”

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Posted 2 years ago

“My initial order was delayed and then the wrong glasses, but the company immediatedly sent out a new complementary pair in the correct style, so even though there was problems they put it right.”

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Posted 2 years ago

“Exceptional service! As an optical dispenser I was extremely specific in which particular brand and range of varifocal I wanted as a first time wearer. I received them just over 1 week later! Wow! The glazing was done exceptionally well, the interaction with the team throughout was prompt, informative and very pleasant! From the moment I put my varifocals on for the 1st time I adapted instantly (literally within a couple of minutes) I strongly recommend NewLenses as an alternative to the highstreet. My varifocals worked out to be over £100 cheaper than what I was quoted on the highstreet and the quality of lens I ordered far exceeded the lower standard quality I was offered by highstreet well known opticians that would have cost me more. Great job to the team! I will never go anywhere else now that I have experienced New Lenses A little advice from a professional perspective... if you are supplying your own frame for varifocals get the heights and mono PDs taken at the time of your sight test. It doesnt cost you anything and it helps the lab techs when glazing your frame! Fantastic job! Worth every penny and keeps more money in the pocket than to go anywhere else!”

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Posted 2 years ago

Hi Eve, Thank you very much for taking the time to provide your feedback. It is lovely to hear that our work is appreciated, especially from an optical dispenser! Please let us know if we can help with anything else in the future. Kind regards, Adam.

Posted 2 years ago

“Great service - very quick and efficient. I like to turn my old vision frames into reading glasses and new lenses have done a brilliant job. on this, very pleased with price and service.”

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Posted 2 years ago

“Highly recommended great service new prescription vari-focal lenses fitted in two weeks at a very competitive price”

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Posted 2 years ago

Newlenses.co.uk is rated 4.8 based on 1,724 reviews