Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,769 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb quality and service”

Helpful Report

Posted 5 years ago

“Excellent and swift service, very competitive, very helpful and customer focused staff, lastly, I asked for discount as I was having two pairs , Andy listened to my concerns (retired pensioner) and gave me a handsome discount. I will return for my next pairs of glasses. A big thank you.”

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Posted 5 years ago

“Great service on replacement lenses , excellent communication , the glasses were returned extremely quickly. I would definitely recommend and use again”

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Posted 5 years ago

“Lost a lense out of my everday glasses,waited over 2 weeks from my opticians to supply new glasses.Sent prescription and frames to new lenses friday pm,recieved back Tuesday am.What more to say,excellent Thanks”

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Posted 5 years ago

“Great service and excellent customer communication”

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Posted 5 years ago

“fantastic and quick service. very impressed. thank you for saving me so much money on optician fees!”

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Posted 5 years ago

“What a hidden gem, perfect new lenses in my frames-really prompt reply to my email when I sent in my prescription, marvellous service all round. Took the stress out of replacing my lost glasses during lockdown. I’ll be using you again, thank you 😉”

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Posted 5 years ago

“Absolutely brilliant, kept up to date with progress and we're fantastic when they arrived. Definitely value for money.”

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Posted 5 years ago

“Excellent very well made 👍”

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Posted 5 years ago

“A surprisingly pleasing and attentive service. Often when you choose an online retailer, your concern is that the low cost service may result in a rushed speed-before-quality approach. Newlenses break that mould and offered first class customer care and a quality product as well. No hesitation in using them again.”

Helpful Report

Posted 5 years ago

“Very pleased with my new lens fitted to my glasses just like a nw pair , could not fault Newlenses The service delivery Exerlant would use again and tell friends about Newlenses”

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Posted 5 years ago

“Very pleased with the quality and speed of service”

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Posted 5 years ago

“I was a little bit unsure about having my glasses reglazed and did a lot research and chose "new lenses" as they were an established business and an independent. I made the right choice and was very pleased with the contact and support they gave. I would certainly recommend this business to anyone I know and would use them again.”

Helpful Report

Posted 5 years ago

“All good, better than expected for the price. Probably order another pair the same if these prove to be ok. Delivery a bit slow but ordered during Coronavirus period.”

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Posted 5 years ago

“Very good customer service, Excellent glasses, best ones I have ever had for seeing with even though it is the same prescription as my old glasses supplier. These ones appear to work far better then any other glasses I have ever had. You will now be my main glasses supplier.”

Helpful Report

Posted 5 years ago

“I bought the frames as new lenses were the first company that offered everything I was looking for in the lockdown period. Thin lenses good looking frames and quick delivery, my glasses had broke during lockdown n this was frustrating that I couldn’t go out n reorder new frames. I bought them with no expectations just as a second pair however I’m pleasantly surprised n will most likely wear them full time now going forward. Really love the design the lenses and quick speed on delivery. Defo reorder from here again soon and Wud definitely recommend them to friends family n others”

Helpful Report

Posted 5 years ago

“Very impressed, let down by usual high street supplier , newlenses were very attentive with first class customer support. End product with transitions and high index very well produced. Wouldn't hesitate to recommend and will definitely use again myself”

Helpful Report

Posted 5 years ago

“My prescription is 100% accurate. Very happy with service, highly recommend!”

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Posted 5 years ago

“I ordered varifocals and also have astigmatism - 1.67 thin lenses and they came very quickly (about a week) glazed in a pair of sports RX Inserts for sunglasses. NewLenses were the cheapest I could find for this AND I got a new customer discount! The quality however is not in doubt and they are very good lenses with good clarity at all distances and a good field of view. I would definitely recommend them. Communications were also very prompt during the ordering process. I am a very happy customer.”

Helpful Report

Posted 5 years ago

“I had a pair of sunglasses bought for me, they were quite expensive but just had plain lenses in them. I used New Lenses to replace with my prescription for Varifocals. The were superb to deal with from initial contact to receipt of my glasses and the varifocal lenses provided are perfect. I would not hesitate to recommend them and I will definitely be sing them again.”

Helpful Report

Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,769 reviews