Netstore Direct Reviews

Name: Netstore Direct
Address: Unit 500 Avenue West, Skyline 120, Braintree, Braintree
Rating: 4.73

4.7 Rating 1,365 Reviews

100 %

of reviewers recommend Netstore Direct

Company Reviews

Metrics

4.7

Based on 1,365 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01376 333 515

Email:

sales@netstoredirect.com

Location:

Unit 500 Avenue West, Skyline 120, Braintree
Braintree
CM77 7AA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Qualtiy of the jack clip is very poor.the clip gets damaged even if plug and unplug for a single time.otherwise cables are good”

Helpful Report

Posted 10 years ago

We are always sorry to hear if a product has arrived and is damaged or not as expected. If we are contacted immediately, then will always try our hardest to rectify the problem.

Posted 10 years ago

“Item required in stock at a competitive price and choice of delivery options available. Arrived when stated, however the outer delivery box was open - all contents were accounted for an undamaged in their own boxes but it was clear that the delivery packaging wasn't sufficient.”

Helpful Report

Posted 10 years ago

“Good prices. Item took 7 days to arrive 2nd class so not too impressed with that. Good packaging.”

Helpful Report

Posted 10 years ago

Many thanks for your review. We're sorry to hear you weren't satisfied with the delivery time. Your order was placed during the Christmas period while our offices were closed as clearly advertised, so the delay due to office closures, and pubic holidays were unfortunately unavoidable.

Posted 10 years ago

“Ordered a cable on Thursday evening which I needed by Saturday so paid for next day delivery on the assumption it was next day. What the website failed to mention was next day actually meant next working day so the cable didn't arrive until Monday. I left a note for net store direct about the misleading info and heard nothing back so guess they couldn't care either way. I gave 3 starts because I had no issue with the product itself but I probably wouldn't use them as my first choice in the future.”

Helpful Report

Posted 10 years ago

Many thanks for your review. I’m sorry that you feel our service fell short of your expectations. The website clearly states on both the checkout page that the delivery is ‘Next working day’ and that orders placed after 5:15 will be processed the following day. We’re glad to hear that the item was received on Monday though as it should have.

Posted 10 years ago

“I think the default behaviour with reviews is that if you got what you ordered when you were supposed to get it you select 'Very Good' whereas if you didn't you select 'Poor' if they we're nice to you on the phone or 'Very poor' if they weren't! I got what I ordered when I was supposed to. Absolutely no complaints and I'll certainly use this retailer again and recommend it to others. However, that's pretty much what I'd expect from any online retailer so I can't call it very good.”

Helpful Report

Posted 10 years ago

Netstore Direct is rated 4.7 based on 1,365 reviews