PILOT Reviews

Name: PILOT
Rating: 4.70

4.7 Rating 1,648 Reviews

100 %

of reviewers recommend PILOT

4.7

Based on 1,648 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“I have been shopping at Pilot ever since it opened its doors. The clothes and the service they give us always second to none. Staff always helpful and friendly giving a great shopping experience every time.”

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Posted 6 months ago

“Great service, my item turned up really quickly. Loved the % off when using the code too even though they were in the sale. 👍👍👍😃”

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Posted 6 months ago

“I purchased a pair of Versace trainers, I ordered a pair of size 10 and was sent in a box of size 10 but inside of the box size 8.5. I contacted the customer service team and told me to send them back and give you a refund. did not even offer to check other pairs of trainers. I have still got the trainers not impressed with the treatment and service. very poor service I have received from Pilot. I was not expecting from a designer shop. I could have purchased from a competitor but I bought my business to pilot. I wish I did not. I don't think in the future I be buying from them.”

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Posted 6 months ago

Hi Imran Unfortunately on some styles from Versace Jeans Couture their internal label does not reflect the correct UK size conversion. We label them correct to UK size ignoring the incorrect internal label. We kindly asked you to return for a full refund including return costs. Sorry for any inconvenience caused. Kind regards Garth

Posted 6 months ago

“First time there it was bout 10 minutes before closing time I walk in look around grab some stuff service was great nice Pple there make you feel welcome Hindy really help and s sorted me out”

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Posted 6 months ago

“Speedy delivery and well packaged!”

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Posted 6 months ago

“I recently purchased a T shirt and I was Extremely satisfied with customer service And prompt delivery”

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Posted 6 months ago

“Great and fast delivery, great quality product”

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Posted 6 months ago

“close is nice good size clothes. Good customer service the batch good I can't say bad things about the clothes you buy the clothes now it comes in the next day I will give 10 add 10”

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Posted 6 months ago

“Very efficient service thank you”

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Posted 6 months ago

“Very good communication, no hassle in sorting out my issue. Brilliant customer service”

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Posted 6 months ago

“Quick and efficient shipping. Product reduced to 50% saving me a substantial amount. Overall 5star experience. Thank you pilot”

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Posted 7 months ago

“All good, great item, great saving and fast delivery.”

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Posted 7 months ago

“Excellent service throughout the whole process I would highly recommend”

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Posted 7 months ago

“5 star customer service. Fast delivery and Safe packaging. Great selection of trendy items. I have been purchasing from PILOT since 2020 and always happy with excellent customer service.”

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Posted 7 months ago

“Great customer service and perfect item”

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Posted 7 months ago

“Found item was looking for made use of the promo discount ordered matching item next day all arrived next day delivery will order again”

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Posted 7 months ago

“Great quality Belstaff shorts at a great sale price. Delivery really quick, 100% recommend PILOT.”

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Posted 7 months ago

“Amazing, good pricing and easy service to use. Happy customer and will be delighted to shop again.”

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Posted 8 months ago

“Thankyou fabulous shop fabulous staff”

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Posted 8 months ago

“This is the second time I have ordered from Pilot, speedy delivery and kept upto date excellent prices as welll. What's not to love”

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Posted 8 months ago

PILOT is rated 4.7 based on 1,648 reviews