I purchased a pair of Versace trainers, I ordered a pair of size 10 and was sent in a box of size 10 but inside of the box size 8.5. I contacted the customer service team and told me to send them back and give you a refund. did not even offer to check other pairs of trainers. I have still got the trainers not impressed with the treatment and service. very poor service I have received from Pilot. I was not expecting from a designer shop. I could have purchased from a competitor but I bought my business to pilot. I wish I did not. I don't think in the future I be buying from them.