PILOT Reviews

Name: PILOT
Rating: 4.70

4.7 Rating 1,646 Reviews

100 %

of reviewers recommend PILOT

4.7

Based on 1,646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trainers arrived with pen on. Emailed a photo and no response. Expected to pay to return!”

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Posted 3 months ago

“Don’t buy - delivery costs and return was £10 as you have to record so cost about £15 delivery . Would not buy from them again”

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Posted 3 months ago

“Why jacket was marked nothing use can do”

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Posted 5 months ago

“I purchased a pair of Versace trainers, I ordered a pair of size 10 and was sent in a box of size 10 but inside of the box size 8.5. I contacted the customer service team and told me to send them back and give you a refund. did not even offer to check other pairs of trainers. I have still got the trainers not impressed with the treatment and service. very poor service I have received from Pilot. I was not expecting from a designer shop. I could have purchased from a competitor but I bought my business to pilot. I wish I did not. I don't think in the future I be buying from them.”

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Posted 6 months ago

Hi Imran Unfortunately on some styles from Versace Jeans Couture their internal label does not reflect the correct UK size conversion. We label them correct to UK size ignoring the incorrect internal label. We kindly asked you to return for a full refund including return costs. Sorry for any inconvenience caused. Kind regards Garth

Posted 6 months ago

“I had to return, the website misleading stated the trousers I ordered got my husband were regular when in fact they were slim fit. So paid for postage and return and still have no trousers. Very annoying.”

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Posted 9 months ago

“The bag I ordered was not the one shown on the website which was very disappointing and then I had to pay to send it back.”

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Posted 1 year ago

“I received a note that the driver called when I was out so could not deliver. I was in all day to take delivery. Instead of re-delivering, I received an email to advise that the payment would be refunded. I did not want a refund, I wanted the item ordered.”

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Posted 1 year ago

“No return label”

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Posted 1 year ago

“Not arrived yet so no idea! Delivery changed after waiting in!”

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Posted 1 year ago

“I am still waiting for a reply to my email about my refund which I still haven't received”

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Posted 1 year ago

“I was unhappy with Furla bag purchased over a week ago and still haven't received a reply from Pilot as to who to proceed.”

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Posted 1 year ago

“Didn’t even receive the order, was delivered to the wrong address, a lady called Claire tried her best and is trying to resolve it but looks like I’ve lost out as they are denying liability. Been a customer for over 10 years, never happened before.”

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Posted 1 year ago

Hi Kulryan Sorry you've had a bad experience. We are working with DPD to get the items back from the incorrect address they delivered to. If we can retrieve your item we will be in touch to see if you still want the item. Sorry again for the poor service you have experienced. We are raising this unsatisfactory service with our DPD manger. Kind regards Garth

Posted 1 year ago

“Ordered a coat in the sale, was so happy with the price etc. it was shipped with DPD, they attempted delivery whilst I was in work, no option of a pick up point, no option of leaving with neighbours just they’d attempt again the next day. That’s no good as I’m working again. Note through the door to say it’s a the depot. 40 mile round trip to find the depot doesn’t allow pick ups and the cost is being sent back to PILOT. Waste of time and DPD is not the delivery service you should use for us folk who work and are out”

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Posted 1 year ago

“Awful service. Never received my parcel as courier left it outside and it was evidently stolen. Contacted PILOT to sort the issue and been ignored in numerous emails. Cannot find a contact number for them either. Will be taking this as far as possible to get my refund!”

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Posted 1 year ago

Hi Fahd Sorry for the service you have experienced. Unfortunately, we had to raise an investigation with DPD as driver procedures were not followed. This takes 6 days as advised. The outcome of the investigation was the driver had not followed the procedure leading to the loss of your parcel. Your refund was processed on the 29th of June. Please accept our sincere for this experience. We have raised this with our account manager at DPD to ensure this doesn't happen again. Kind regards Garth

Posted 1 year ago

“In the day my order was supposed to arrive the company cancelled it stating they had no stock. A real let down”

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Posted 5 years ago

“The sandals had scratches on them so i was not happy with them and that's why i returned them back”

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Posted 5 years ago

“We have not had any correspondence to even collect order”

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Posted 6 years ago

“long sleeve t shirt looked like it was worn before and had two stains on back accidentally ripped tag so couldn't return it”

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Posted 6 years ago

“I placed an order for next day delivery, yet you were unable to go through with it and extended the date to an additional 2/3 days. Alongside this, the way in which the delivery was presented was not good enough as the delivery man/women could have easily left the item with a neighbor (like any idle person would do) and would atleast leave a note to confirm they were at my house instead of doing it via email.”

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Posted 6 years ago

“My experience, disappointed with the site, you could do better whereby I don’t have to call your office whenever an trying to buy something otherwise what’s the point of online shopping if I have to call your office all the time”

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Posted 6 years ago

PILOT is rated 4.7 based on 1,646 reviews