PILOT Reviews

Name: PILOT
Rating: 4.70

4.7 Rating 1,653 Reviews

100 %

of reviewers recommend PILOT

4.7

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's ridiculous you cannot get a refund and only a credit note even on non sale price items. Has put me off making any further purchases from pilot.”

Helpful Report

Posted 9 months ago

“Excellent service. Arrived really quickly and was just as described. Was able to get an item of clothing unavailable elsewhere.”

Helpful Report

Posted 9 months ago

“Absolutely love my navy and gold Greek dress - had to return the first one L as too big but then ordered the which M fits perfectly (size 12). Quick delivery. Only wish sizing charts were clearer and exchanges were available rather than returning and reordering.”

Helpful Report

Posted 9 months ago

“Paid for next day delivery and item didn’t arrive for 3 days , contacted pilot and zero response”

Helpful Report

Posted 9 months ago

“Very impressed with the packaging high standard would definitely recommend and I will be definitely buying a game worth every penny”

Helpful Report

Posted 9 months ago

“Great sale price compared to other stores Fast delivery”

Helpful Report

Posted 9 months ago

“Gorgeous Versace handbag, at a fraction of the price it would have been on the Versace website. The swirly Barocco pattern in yellow & white against black is lovely, and the two fancy gold tone buckles are very stylish. A waitress at the tapas bar we go to admired the bag, so I showed her the remaining white one on my phone - so now she will be visiting the Pilot website too! Thanks for making designer accessories more affordable. Very happy with the bag!”

Helpful Report

Posted 9 months ago

“I have never ordered from Pilot before, I was really impressed the bag I ordered came within a few days.”

Helpful Report

Posted 9 months ago

“Very please with my purchase and excellent service.”

Helpful Report

Posted 10 months ago

“I brought the cream valentino bag from pilot it was packaged beautifully and arrived very quickly at no extra cost I am extremely happy with the service.”

Helpful Report

Posted 10 months ago

“I had to return, the website misleading stated the trousers I ordered got my husband were regular when in fact they were slim fit. So paid for postage and return and still have no trousers. Very annoying.”

Helpful Report

Posted 10 months ago

“Excellent company, goods was great and fantastic delivery”

Helpful Report

Posted 10 months ago

“I've been a loyal buyer from pilot for many years and although I prefer to shop in store for the personal touch I decided to try online...I got some bargains. The only thing wrong for me online is that when when your on a page where you want to continue on after selecting to buy from that page it doesn't bring you back there you have to go back 2 times and wait to re submit. Bit frustrating. I'll continue to go in store I think the lads in there are sound”

Helpful Report

Posted 10 months ago

“Excellent costumer service, helped me immediately when I accidentally ordered the same item twice and refunded the unwanted item prior to dispatch! Speedy delivery too! Thank you!”

Helpful Report

Posted 10 months ago

“Spot on, well packaged. Delivered in good time.”

Helpful Report

Posted 10 months ago

“i recently order a handbag for my daughter birthday, order accepted delivery confirmed ...only on the day of the delivery i recieved an email from Claire in customer support to say that due to a technical error they've had to cancel and send me a refund, very dry apology I was very uoset as i was in hospital anf ordered for her in time as i couldnt go out... Very very unhappy three days later no monies have been returned to my account just yet🥵 Very disatisfied .. So be carefull order well in advance if its for an occasion so they youre let down like me ....”

Helpful Report

Posted 10 months ago

“Quick delivery and well packed. Genuine goods with a good discount. Very happy, would recommend this company. Hope to deal with you again in the future! Thank you.”

Helpful Report

Posted 10 months ago

“Nice stylish bag at an affordable price. Order arrived quickly. Perfect gift idea for my son.”

Helpful Report

Posted 10 months ago

“Good price efficient service”

Helpful Report

Posted 10 months ago

“Absolutely AMAZING service from Pilot once again. I ordered a gift for my niece and it was delivered the following day. I had a couple of additional requests and Claire at the store was only too happy to help with! Thank you so much! It’s so nice to have a personal feel to shopping, unlike that of Flannels were if you need to return an item it’s the most painful experience!”

Helpful Report

Posted 10 months ago

PILOT is rated 4.7 based on 1,653 reviews