HBS Natural Choice Reviews

Name: HBS Natural Choice
Rating: 4.86

4.9 Rating 2,016 Reviews

97 %

of reviewers recommend HBS Natural Choice

4.9

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HBS Natural Choice:

We have a vast range of nut and fruit products which are all processed within our modern manufacturing factory.

Visit Website

Phone:

01384 457704

Email:

enquiries@naturalchoice.co.uk

Location:

Nut Wharf, Northfield Road, Dudley
DY2 9JQ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient but didn't have everything that we wanted”

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“Good value for tasty snack.”

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“According to https://who.is/, Natural Choice was first established in 2003, which reassured me of their legitimacy since I'm usually wary of buying consumables online. The website is easy to use, delivery was quick and without issue. Not all products were to my taste but that's just personal preference. With the prices of fresh produce in stores and their short shelf-life, I've been avoiding purchasing fresh fruit to my health's detriment, so Natural Choice's products have allowed me to improve my diet to a degree for the time being. I plan to repurchase products and try others once I've gotten through what I currently have. Thus far the banana chips are my favourite.”

Helpful Report

Hi Jo, Thank you for your detailed review, please note we do sell samples which might be wiser if you trying something for the first time. We also offer the TSN discount (Try Something New) with most purchases, this discount will refund a sample purchase price. Also, HBS Foods Ltd (the company behind HBS Natural Choice) have been trading with major cereal brands, bakery's and food nutrition companies since 1990 😊. Some 13 years later we launched Natural Choice in 2003 offering the same great products to the public. Kind regards, HBS Natural Choice Team

“Very pleased with the quality and service.”

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“Good stuff. Please use Royal Mail for delivery as others don’t”

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“Absolutely amazing service. The quality of the items is excellent and very tasty. The order I placed arrived the next day. Very reluctant to give 4 stars. Reason being I found a stone in a prune this morning and I broke a tooth on a olive stone 3 weeks ago. Very unfortunate but I will definitely being placing more orders and recommending Natural Choice to family and friends.”

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“read below”

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“Ordered kilo bags of pecans in shell. Order arrived the next day by Royal mail. Look like good quality, very reasonable price. I will order again.”

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“Lots of options to choose from a good price”

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“Very good service, will use again. Gary the grey squirral loves them 😁”

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“A broad spectrum of dried fruit and nuts.”

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“Was a bit shocked that your walnut butter has doubled in price overnight (is the price a typo?).”

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Hi Gerald, Sadly this price is not a typo.... Nuts in general have all gone up due to poor crops, high demand worldwide, and increased overheads. Some nuts like walnuts have trebled in price since October 2024, we have passed on savings for as long as we could, but with new, more expensive batches coming in, price increases have now been implemented. Kind regards, The Natural Choice Team

“Very good value for money and a fast service.”

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“Efficient and very good”

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“The pistachio paste was indeed high quality and very unadulterated with zero additives. However good time taste is the slightly grainy texture could instead be a more smoother paste.”

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“service & speed of delivery is very efficient. products good only thing missing that would make this 5* is as a business a delivery note would in the box. thanks”

Helpful Report

Hi Martin, Thank you for your review 😁, we don't disagree with your suggestion regarding notes within the box, and this has been mentioned before. However, given the fact we send out literally hundreds of parcels every day, printing hundreds of documents can also been seen as unnecessary and wasteful. We are mindful of carbon foot print, and proud of our recyclable packaging and paperless systems. Please note we do email customers a digital order confirmation, shipping confirmation which contains a link to download a digital invoice - which can be printed if required... Kind regards, The Natural Choice Team

“Yummy! Thanks for the supply!”

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“Only 4 stars because your postage rates are too high”

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Hi Vaughan, Thank you for your review and your regular orders 😊. We are sorry to hear of your disappointment in the postage rates, but in fairness, £7.95 to deliver a heavy parcel up to 15kg on a next day service via DPD is very competitive. And the fact we subsidise this cost means it would be difficult to beat. We could build carriage charges into the products, but this would only inflate product price and punish customer who spend £48+ to take advantage of the free delivery offer. However, please be mindful that postage is never truly free, we are only passing on charges set by Royal mail and the couriers whilst reducing our own margins to make carriages tolerable. The whole Natural Choice team work extremely hard to offer the finest products at competitive prices via a reliable service. We are proud of our quality products and service, which we believe is hard to beat! Kind regards, The HBS Natural Choice Team

“Love all their nut butters and found the goji berries good but the pitted prunes do have the occasional stone in them, which I only found out after I'd made a smoothie and found shattered pieces in my drink...”

Helpful Report

“This was my first shop with natural choice resulting from a search for pecans in shells. I noticed you normally stock macadamia nuts in shells, though these were unavailable when I ordered. I'll have to try these another time. I like the resealable packaging. Delivery was prompt. I think Natural Choice could benefit from expanding their product range with a larger selection of fruits. Perhaps consider crystallised ginger etc. I look forward to future purchases.”

Helpful Report

Hi Malcolm, Thank you for the review, we are always looking to add quality fruits and nuts to a expanding range. Please note we do offer Crystallised Ginger: https://naturalchoice.co.uk/collections/dried-fruit/products/crystallised-chopped-ginger Kind regards, The Natural Choice Team

HBS Natural Choice is rated 4.9 based on 2,016 reviews