HBS Natural Choice Reviews

Name: HBS Natural Choice
Rating: 4.86

4.9 Rating 2,092 Reviews

98 %

of reviewers recommend HBS Natural Choice

4.9

Based on 2,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HBS Natural Choice:

We have a vast range of nut and fruit products which are all processed within our modern manufacturing factory.

Visit Website

Phone:

01384 457704

Email:

enquiries@naturalchoice.co.uk

Location:

Nut Wharf, Northfield Road, Dudley
DY2 9JQ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be 5 stars but I have had a problem with mango slices (not the organic one, they were lovely) . The company said that because I had opened them they could not accept a return. This seemed rather ridiculous as it wasn't until I opened them that I found that they smelt awful and were totally inedible! This was on a previous order to this one and strangely I was not sent an email to give a review that time! This is what they said in their email reply: "We have sold a large amount of the dried sliced mango on batch 38523 and have had many good reviews since your purchase, so I think this is personal preference. "Unfortunately, as the bag has already been opened, we can’t receive it back, ...." Since then I found the reviews on here and found 2 other reviews that gave 1 star for the product because it was inedible. The reply to one review follows: "Thank you for your review, however, we are deeply disappointed that you felt the need to leave a 1-star review without contacting us first. Sliced mango is one of our best selling products, we rarely have any issues due to the fact we always process and pack current crop, and use only the finest growers. Any kind of complaints for this product is most unusual, however, had you contacted us we would have offered you a full replacement, or issued a full refund, and arranged collection for testing. Regards, The Natural Choice Team" Unfortuanately this was not what happened with me. On a positive note everything else that I have ordered form them has been really good quality and a good price. It is a shame that they did not deal with my complaint in the manner in which they told another reviewer they would.”

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“The delivery was prompt by royal mail. Lots of choice. This was my first order with natural choice. So I was hoping to find the dried fruits I chose would be as good as I was used to.”

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“The hazelnut were more then 50% rotten”

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Hi Roger, Sorry to hear this... However, we are totally confused given that this order was for brazil nuts, and we haven't supplied you with any Hazelnuts??? In fact you have only every purchase brazil nuts (on several occasions) and 1kg of mixed nuts in shell in early December 2024. Are you sure the hazelnuts were purchased from us... We haven't received any other complaints. Kind regards, The Natural Choice Team

“Customer service never responded to my email. Purchased anyway as it’s hard to find what I need (Further to your response, I sent it to your enquiries email address on 28 June @ 1125, and it did send/ did not bounce back)”

Helpful Report

Hi Lisa, Thank you for your review, we are sorry for not responding, however, after checking our system, we cannot find any emails from yourself. Please note we have several way of contacting us - via our "contact us" page, emailing our enquiries@, Via social media, or simply calling us direct. Our team will always be happy to help. Kind regards, The Natural Choice Team

Hi Lisa, Apologies, we have now found your email from the 28th of June in our spam filters. We are sorry for not finding it before this review, however, one of our team we will respond to your email and hopefully answer your query. Kind regards, The Natural Choice Team

“Kind of ok.”

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Hi Simona, Thank you for you review, however, we are disappointed to hear you found us just OK, when we make every effort to offer the finest products at competitive prices whilst maintaining a first class service. We are interested in why you scored us so low, and what we could do to improve. Kind regards, HBS Natural Choice Team

“Fast delivery. Not very tasty hazelnut and pistachio butter, maybe mixed with other nuts or low quality. Good macademia.”

Helpful Report

Hi Ventsislav, Thank you for your review, we a sorry to hear of your disappointment regarding our hazelnut and pistachio pastes. Please be assured we only use the finest nut products to produce our nut pastes, which are freshly roasted and processed in our own facility using pure nuts. We don't mix nuts, add any additional oils, preservatives, stabilisers, or additives - just 100% nut in every pot. Kind regards, HBS Natural Choice Team

“Everything is fine and awesome but I don't like cashew it was teste less”

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“Hazelnuts are very very small”

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“Good service but nuts were only acceptable -see my comments”

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“The shipping is too expensive. I wnt buy again here due to other alternative places t buy (such as Real Food Source) where the shipping is free ver 50 pound spend”

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Hi David, Thank you for your review, however, we are a little confused by your comments. Firstly, all our deliveries options are based on a 24hr service at an unbeatable price due to the fact we subsidise carriage charges. We also offer free delivery for orders over £50, this is clearly stated on the home page of our website and under the delivery tab. Your order totalled £42.85 which is £7.15 short of our free delivery offer. We appreciate any order whether it's small or large, but carriage charges are clearly shown at checkout before payment, and we are always available via phone or email if you have any query before completing your purchase. Kind regards, HBS Natural Choice Team

“Speedy and prompt. Very quick delivery”

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“Good prices, good delivery, but some of the goods were poor”

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“Like that these come in large bags and buy here to reduce environmental impact. However, NBS need to look into plastic alternatives to packaging”

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Hi Terry, Thank you for your feedback, at HBS we are always looking at greener, cleaner methods to reduce environmental impact. Sadly when it comes to food contact packaging the choice is very limited, food packaging need to meet a specific criteria to achieve food safety standards, maximum shelf life, freshness, and protection in transit. Recycled materials can contaminate products, the absorbent properties of paper and card packaging does not work with oily and moist products like fruit and nuts. Wax coated paper packaging appears environmentally friendly, but the sad truth is by having different compounds within the packaging makes it hard to recycle, and ends up in landfill. We are already using fully recyclable pouches, cardboard outer packaging, paper tapes. Please take a minute to browse our environmental policy: https://naturalchoice.co.uk/pages/environmental-policy Kind regards, HBS Natural Choice Team

“The almonds are almost impossible to crack. The shell must be 4-5mm thick. I have never had this problem before. The rest of the nuts are ok.”

Helpful Report

Hi Iain, Thank you for your feedback. Almond shells do vary in thickness, this is normally due to variety of almond but also growing conditions which can vary every season. The easiest solution to cracking thick shells is to use one of our heavy duty nut crackers, which crack any nut shells with ease: https://naturalchoice.co.uk/collections/nut-crackers/products/copy-of-nut-crackers-heavy-duty Kind regards, The Natural Choice Team

“Hi, sorry but was not impressed with Walnuts have a racid taste.”

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Hi Sylvie, We are sorry to hear your disappointment with the quality of the walnuts supplied. The walnuts in shell we offer are the best money can buy, Californian chandler red diamond, we rarely have any issues or complaints with this product considering the tonnage we sell. All products are regularly quality checked and taste tested, however, I'm sure you can appreciate it's impossible to check every nut - especially nuts in shell. Also, it's worth noting that walnuts in shell are a sessional product, current crop will be last year harvest. This years harvest will not be available until late November, early December, when the walnuts will be at their freshest. Kind regards, The Natural Choice Team

“Buy bulk nuts in shell half not good for human consumption broken shells black nuts”

Helpful Report

Hi Deb, Thank you for your review, however, we are sorry to hear of your disappointment in the quality of nuts supplied. As we have already explained, this is not normal and most unusual for the grade of product supplied. We are also happy to resolve the situation and investigate the issue further. Kind regards, The Natural Choice Team

“All goods are in same bags and text so small and blurry was almost impossible to read packaging. Extra sugar added to the dried fruits made them unnecessarily over sweet.”

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Hi Bridget, Thank you for your feedback, all products listed on our website clearly state ingredients, allergy advice, and nutritional information below the ‘Add to Cart’ button, which should be noted before purchasing. This information is then replicated on the packaging label. We can only apologies for the information on your labels being blurry, this should not be the case and it will be looked at. Kind regards, The Natural Choice team

“Goods delivered after 12 days but had to contact to check likely dispatch date after a period of waiting. Estimated timeproviiiided but no actual notification of dispatch was ever received.Items delivery by carrier unexpaectedly due to no notification of both dispatch and likelt day of delivery.”

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“Good service,thought bags to small,the ones I got recommended to where much bigger but probably the same weight.”

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“Good product. Over priced shipping”

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HBS Natural Choice is rated 4.9 based on 2,092 reviews