HBS Natural Choice Reviews

Name: HBS Natural Choice
Rating: 4.86

4.9 Rating 1,320 Reviews

97 %

of reviewers recommend HBS Natural Choice

4.9

Based on 1,320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HBS Natural Choice:

We have a vast range of nut and fruit products which are all processed within our modern manufacturing factory.

Visit Website

Phone:

01384 457704

Email:

enquiries@naturalchoice.co.uk

Location:

Nut Wharf, Northfield Road, Dudley
DY2 9JQ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were empty shells and what the nuts there were, were small and mouldy. I will not be ordering from this company again.”

Helpful Report

Hi Kelly, We are sorry to hear you found so many issues with the Hazelnuts in Shell we supplied, for current crop this is most unusual, and does not reflect reviews left by other customers. If you have an issue with any product, we would always encourage the customer to contact us direct by responding to the order confirmation email, enabling us to investigate and resolve swiftly. Kind regards, HBS Natural Choice Team

“Quantity OK price is OK with quantity.. But quality is very very bad, I bought dried fig I put it in bin because of very bad smell.. Waste of money.. Don't buy from these people.. Buy good quality products”

Helpful Report

Hi Sanu, Thank you for your reviews, we are all very disappointed that you felt the need to leave negative 1 star feedback on every item purchased. Its difficult to understand why you didn’t contact us direct before disposing of products and leaving four negative reviews, as you are clearly unhappy with everything about our company. Given that 98% of our customers are completely satisfied with the products and service we supply, and the fact that we provide products to some of the best chocolatiers, restaurants, and cereal manufactures in the country via wholesale and retail. Obviously, your standards and requirements must be far higher than anyone else! We all wish you the very best of luck in your quest to find the finest nuts and dried fruits on the planet. If you do find a better-quality product and service, please let us know… Kind regards, The HBS Natural Choice Team

“NC did not deliver even though I paid £7.95.”

Helpful Report

Hi Tina, Thank you for your feedback, however, after investigating your delivery with DPD, we have been provided with proof that DPD did advise and attempt delivery on the 21st - Within 24hrs of your purchase. According to the information supplied by DPD, nobody was available at your delivery address on the 21st so a calling card was left. You then contacted DPD and asked them to deliver to a local drop-off point, where you collected your parcel on the 22nd. Saying we "Did not deliver" is not really fair considering we met our 24hr promise in a very busy period. It's just unfortunate you were unavailable when DPD attempted delivery. Kind Regards, The Natural Choice Team

“It seems like the nuts have been in stock for a very long time as the taste and smell when you crack them is not pleasent.”

Helpful Report

Dear Elton, Thank you for your review, however, we are deeply disappointed that you felt the need to leave a 1-star review without contacting us first. We sell thousands of walnuts in shell on a regular basis, rarely have any issues due to the fact all ours walnut in shell are current crop, and of the finest Californian red diamond variety. Any kind of complaints for this product is most unusual, however, had you contacted us we would have offered you a full replacement, or issued a full refund, and arranged collection of the walnuts for testing. Regards, The Natural Choice Team

“Dreadful delivery - despite leaving instructions to leave in the summerhouse - they left it in the rain! Ruined!”

Helpful Report

Hi John, Thank you for your review. We set a high standard for ourselves, and we are sorry to hear this was not met by the delivery service. Annoyingly, to a certain extent delivery is out of our control, but we will address our DPD account manager regarding your experience. One of our team will be in touch shortly to discuss replacements. Thank you. Regards, The Natural Choice Team

“Did not mention any quality as the walnut smells”

Helpful Report

Dear Furqan, Thank you for your review, however, we are deeply disappointed that you felt the need to leave a 1-star review after we offered you a full replacement, issued a full refund, and arranged collection of the walnuts in question for testing because we felt this was most unusual. Regards, The Natural Choice Team

“Not recieved order yet”

Helpful Report

Hi Karen, Apologies for any inconvenience caused. However, this seems to be an issue with DPD's delivery system, it’s also the first we’ve heard of the issue. We would always encourage customers to contact our customer services with any query before leaving reviews. Someone from our customer service will be in touch with you shortly to resolve the issue. Kind Regards, The Natural Choice Team

“Absolutely horrible order the nuts smells to machine oil, and I just contact them by the contact form but no answer. I usually order regularly from them but this time the hazelnuts was horrible smelling and nobody respond to my request for support.”

Helpful Report

Hi, Thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your recent purchase. We apologise that your request for support was not answered, following this review we’ve discovered that there is actually an issue with the contact form, we’re working to resolve this now. We kindly ask that you email us on enquiries@naturalchoice.co.uk and we can assist you with your enquiry. Thank you. Regards, The Natural Choice Team

“DPD leave parcel in front of door for all night,then temerature was -3. We was at home in this time then they come”

Helpful Report

Hi, Thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your recent purchase. Thank you for the feedback on your experience with DPD, we will discuss this with the courier to ensure this issue does not happen with other customer’s orders. Thank you. Regards, The Natural Choice Team

“We unfortunately ordered 3 KG Walnuts in shell, which turned out to be quite old from their taste. There are no dates mentioned”

Helpful Report

Hi Antriksh, Thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear you felt this was not met in your recent purchase. Just so you’re aware, there is a best before date on every pack. There is a minimum 4 months shelf life which is company policy, but most have 6 months or more. We kindly ask that you reach out to our customer services team so that we can help you resolve this situation. If you've purchased 3kg of nuts, after opening the first 1kg, you can request to return the other 2kg. Thank you. Regards, The Natural Choice Team

“Very bad quality dried fig I could not eat them”

Helpful Report

Hi Rabah, Thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your recent purchase. We kindly ask that you reach out to our customer services team so that we can help you resolve this situation. Thank you. Regards, The Natural Choice Team

“Not doing the work”

Helpful Report

“I bough figs, and I'm absolutely disappointed. All old and half rotten. Don't waste your money and buy from somewhere else. If I could I would give them 0 star.”

Helpful Report

Hi Cody, Thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your recent purchase. As you're aware, we've already been in touch to discuss your complaint, I hope that our recent response resolved the situation for you. Thank you. Regards, The Natural Choice Team

“The quality of the nuts is not good. And the price considering postage is higher than supermarket price”

Helpful Report

“The delivery by dpd was never attempted and my order was taken to a drop off point that I had no way of getting to. I tried calling dpd and they said they would sort it out but they never did. My order will shortly be returned to Natural Choice as it would have cost me more in taxi fares to retrieve it from the drop off point than the cost of the order and delivery. Not Natural Choice’s fault but maybe review your distributor. Very disappointing.”

Helpful Report

Hi Deborah, Thank you for reaching out to us with this review, we're sorry to hear that you've had a bad experience with our delivery company. We're keen to get this issue resolved for you, please could you contact our customer services team by filling out our online contact form or calling us (https://naturalchoice.co.uk/pages/contact-hbs-natural-choice). Thank you. Regards, The Natural Choice Team

“Old nuts, not tasty , discoloured,discusting”

Helpful Report

Dear Lijana, Thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your recent purchase. As you're aware, we've already been in touch to discuss your complaint, I hope that our recent response resolved the situation for you. Thank you. Regards, Matt Hopcraft

HBS Natural Choice is rated 4.9 based on 1,320 reviews