HBS Natural Choice Reviews

Name: HBS Natural Choice
Rating: 4.86

4.9 Rating 2,016 Reviews

97 %

of reviewers recommend HBS Natural Choice

4.9

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HBS Natural Choice:

We have a vast range of nut and fruit products which are all processed within our modern manufacturing factory.

Visit Website

Phone:

01384 457704

Email:

enquiries@naturalchoice.co.uk

Location:

Nut Wharf, Northfield Road, Dudley
DY2 9JQ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Customer Service Team, I am writing to formally express my dissatisfaction with the recent delivery and collection process of my parcel, which I ordered from your store and was delivered via DPD. I received a notification stating that my parcel was not delivered to my address as I was not home, and instead it was redirected to a DPD pickup point. On Saturday, I travelled approximately 40 minutes from my home to collect a heavy parcel from this location. Upon arrival, I presented the QR code from the DPD notification as instructed. However, I was denied the parcel and was told I needed to provide photo ID. Nowhere in the communication I received was this requirement mentioned. Fortunately, I remembered that I could access my Biometric Residence Permit (BRP) digitally, which I retrieved from the official UK Government website. The BRP is a legally recognized identity document for residents in the UK and, since 2022, physical BRP cards have begun to be phased out in favor of digital status confirmation, accessible via the ‘View and prove your immigration status’ service. Despite this, the staff at the pickup point rejected it, claiming “this is not a document.” I was only able to collect my parcel after insisting to speak with a manager. Once I confirmed my address and showed the QR code again, I was told an exception would be made—but I was still told my BRP “does not count as ID,” which is incorrect and misleading. According to the UK Government, the BRP is an official immigration document and is legally valid for identity verification purposes. Reference: UK Home Office. I am extremely disappointed by the inconvenience, the lack of clear instructions, and the incorrect refusal of an official UK identity document.”

Helpful Report

Hi Liubov, We are very sorry to hear of these issues regarding DPD and your delivery, we have past your comments and delivery information onto our DPD account manager. Please be aware that this negative review has no impact on DPD (who is to blame). It only damages the rating of HBS Natural Choice and our reputation. We do our best to provide a first class delivery service by having regular meetings with DPD, discussing complaints, on going issues, but the sad truth is we have little control over DPD's actions. Basically, DPD are the best of a bad bunch of couriers. If you want to voice your opinion of DPD's service, please use DPD's own review page: https://uk.trustpilot.com/review/www.dpd.co.uk Kind regards, The Natural Choice Team

“The Hazelnuts were old and quite tasteless, also quite a few were rotten inside.”

Helpful Report

Hi Frederick, We are sorry to hear of the disappointment in the sample shelled Hazelnuts we supplied. This is most unusual, we are mystified to why this particular sample was so bad, given the fact this is current crop, we process literally hundreds of tons of hazelnuts, and rarely have any issues with the finished product. We always encourage customers to contact us directly regarding any issues before leaving reviews so that we can deal with any problem amicably and efficiently. Kind Regards, The Natural Choice Team

“The colour & consistence of the product were offputing. The taste was bitter but the advert did warne not to use as spread. Worse of all, the item was produced in the US. This info should have been expressed in the advert. I disposed of it.”

Helpful Report

Hi Dom, We are sorry to hear of your disappointment in the walnut paste supplied. Walnut paste is unlike any other nut butter, the process of turning walnuts into paste intensifies the walnut smell, flavor, and bitterness which makes it a perfect flavouring ingredient in breads, bakery, and salad dressing. As you rightfully pointed out, all this information is listed in our product description, we also advise not to use this product as a spread on its own - it's too intense on it's own. As for the walnut being produced in the US, that is not correct. The walnuts are of US origin (Californian), the actual product is produced in the UK at our processing factory in Dudley West Midlands. Before leaving negative reviews, we would always encourage the customer to contact us direct by responding to the order confirmation email, enabling us to investigate and resolve issues swiftly. Kind regards, HBS Natural Choice Team

“Not happy that my order of pecan "halves" and walnut "halves" contained a considerale amount of broken bits and crumbs. If I'd wanted bits and crumbs I would have ordered them instead.”

Helpful Report

Hi Charles, We are sorry to hear you found so many broken halves within the nuts supplied, they certainly wouldn't have left us in that condition, and does not reflect reviews left by other customers who have purchased the same products. This sounds like damage caused by crushing during mail sorting, or possibly an inconsiderate postie who has been heavy handed with your delivery. Before leaving negative reviews about damages which where most likely caused by Royal Mail, we would always encourage the customer to contact us direct by responding to the order confirmation email, enabling us to investigate and resolve swiftly. Kind regards, HBS Natural Choice Team

“Not a good experience, sorry.”

Helpful Report

“Delivery charges are too much for Scotland. Tried to order 2.5 kilos of products yesterday and postage to my address was £7.19 plus tax. I live in mainland Scotland”

Helpful Report

Hi Trish, Thank you for your review, however, its extremely disappointing and unjustified considering you have ordered twice before and that carriage is calculated before asking for any payment. We as a company have to pay for delivery (if is not a free service), If you are not happy with the delivery charge, please do not complete your order. Please note, we send all orders out on a next working day service because we understand the importance of an efficient and reliable service when delivering food items. If you know of a courier who offers a tracked 24hr service to Scotland for up to 3kg for less than £3.19 - kindly let us know.... as we already subsidise carriage due to fluctuating fuel surcharges. Kind regards, The Natural Choice Team

Hi Trish, Please check your invoice and payment, you were, and have been charged £3.19+Vat for 3kg delivered to Scotland - Not £7.19. Kind regards, The Natural Choice Team

“Sorry but I was not pleased with my purchase”

Helpful Report

Hi Denise, We are sorry to hear you found so many issues with the Mixed nuts in Shell we supplied, for current crop this is most unusual, and does not reflect reviews left by other customers. If you have an issue with any product, we would always encourage the customer to contact us direct by responding to the order confirmation email, enabling us to investigate and resolve swiftly. Kind regards, HBS Natural Choice Team

“Delivery was prompt but I was one bag of 500g short. Emailed but no response. Usually accurate.”

Helpful Report

Hi Miriam, Sorry to hear that we've short shipped your order. However, as you've stated, this is most unusual as we are normally accurate in all deliveries. Unfortunately, we don't seem to have any record of you emailing us about this issue, we would encourage all customers to contact with any issues by responding to your order confirmation email, or if urgent, calling us direct. One of our team will contact you shortly to resolve the issue. Kind regards HBS Natural Choice Team

“It’s good, but is not upfront about ingredients”

Helpful Report

Hi Jacqueline, Thank you for your review; however, we are a little baffled by your statement... When all products listed clearly state Ingredients, Allergy Advice and Nutritional information. Kind Regards, The Natural Choice Team

“the hazelnuts were not good .....some very bitter and some rotten....so disapointing S Mcdevitt”

Helpful Report

“I found the product is not very fresh and therefore not very tasty”

Helpful Report

“I had bought Macadamia nuts several times from Natural Choice. This time, the nuts were hard and difficult to eat. Around 15% of the nuts are not chewable.”

Helpful Report

HBS Natural Choice is rated 4.9 based on 2,016 reviews