NAC Domestic Appliances Ltd Reviews

Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.80

4.8 Rating 1,258 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

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About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

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Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 4th March 2025

Anonymous

"Never again. This was a joke of a service all the way through. I called NAC because my dishwasher stopped working. Initially when the technician came he had no idea why he was coming though I had already described the problem when making the booking. Okay, he fumbled around for a while spending the majority of his time on the phone and then was very fond of collecting his \"call out\" fee as he called it and told me that the water pump was broken (which I already knew) and the heating element was faulty too and needed replacement. Then he left. I ordered the water pump through the company and rejected the heating element as something didn't sit right with this. Only after he left I noticed that he had left a massive scratch on one of my kitchen cabinet doors and then left the plumbing under the sink disconnected (this I noticed only after we flooded the kitchen). Anyway I fixed the plumbing and was ready to let go. \r\n\r\nTwo weeks later came the second visit with the new water pump (there is no spare part order on Earth that takes two weeks but two weeks without the dish washer feels a long time). So he changed the water pump and assured me all was good with the dish washer. Then he left. So we started loading the dishwasher and noticed that the door wouldn't open all the way as it used to bet used it anyway. A few days later I decided to have a look and saw that he hadn't put one cover properly (didn't attach it using the screwes but just pushed it and left it like this (I never found the screwes so he either took them or disposed them). On tope of that he had not attached the insulation that goes under this cover. The insulation was shoved under my kitchen cabinets out of sight. This was not a mistake but an intentional malice. On top of that there was a plastic bit that was shoved next to the insulation too and I don't know where did this plastic come from. I'm attaching pictures of the scratches and the parts that I found under my cabinets. I believe his name was James but can't testify to that. Terrible service. And by the way the heating element that he wanted to change and charge me additional \u00a3113 is working alright."

NAC Domestic Appliances Ltd 1 star review on 5th February 2025

Radoslav

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

Lesley Dobbs

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Sarah Dean

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Repair was carried out efficiently, but not next day as part had to be ordered. NO MORE EMAILS asking for a survey!!!”

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“Excellent service, the engineer, Callum, was polite and efficient. Recommended.”

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“Excellent service. Always answered phone straight away. Kept me up to date on my repair. On day of appointment text to tell me when the engineer would arrive.”

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“The engineers who came were polite and professional, as one would expect. They diagnosed the problems and fixed them. Just what we wanted!”

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“Not the cheapest but to be fair found the problem and fixed the problem in the time when they said it would be fixed”

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“Your engineer was very efficient and amiable.Helpful with explanation of work.No receipt yet ??”

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“Diagnosed problem but fridge obsolescent so unable to repair. Not his fault so happy with prompt visit and obvious professional skill.”

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“Arrived on time and fixed the problem. Happy with the way the engineer co-ordinated the appointment with the tenant directly.”

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“Engineer seemed to know his stuff but washing machine unfortunately not repairable, so spent call out for nothing. Should have bought a new one in first instance.”

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“Repair carried out efficiently only problem being that on the 7th February we had repair carried out but replaced part but did not find the fault that had caused it. The repairj just carried out found incoming supply was loose now fixed”

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“Brilliant service from start to finish”

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“The engineer who visited me for the repair work was polite,friendly and efficient giving me good product care advice....thank you.”

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“Problems with time and date of the visit. Apart from that all went well. Your engineer was very helpful and knowledgeable, many thanks for his help.”

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“First time used to fix my washing machine, bit dear ,but they were very good, on time and polite, they knew what they were doing, will use them again”

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“On time pleasant reasonable price”

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“We paid nearly £400 for the parts, which we were told would take about a month to arrive. Two months went by, and we had to do a lot of chasing to find out what was going on. Promised return calls often didn’t materialise. So communication was poor. But when the appointment was finally arranged, the engineer was great - efficient, tidy and thorough.”

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“Once initial visit made to ascertain fault -email to advise cost - but no follow up. After one week had to contact company for next move. However, excellent service from the engineer Mark.”

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“Good service. Parts fitted straight away .”

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“Everything went well Thanks”

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NAC Domestic Appliances Ltd is rated 4.8 based on 1,258 reviews