My Motor World Reviews

Name: My Motor World
Address: Newgate House, Newgate, Rochdale, Newgate House, Newgate, Rochdale, Manchester
Rating: 4.52

4.5 Rating 6,243 Reviews

87 %

of reviewers recommend My Motor World

4.5

Based on 6,243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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My Motor World 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought it would be easy ordering brake discs give the make of the car and the reg but not to be You still sent the wrong parts . And trying to find out how to send them is even harder they will now answer the phones and the web site is not working”

Helpful Report

Posted 8 months ago

Thank you for your patience, and I apologise for the inconvenience caused. We’ve been experiencing a very high volume of calls, and I understand that it’s been frustrating trying to get through. We’ve been corresponding with you via email, and return details have already been sent. Regarding your concern about fitment, please note that our website does list multiple fitments for your vehicle, and we always recommend checking the fitment prior to purchase to avoid any issues. We are currently working to improve our systems and response times, and I understand that the return process may seem difficult right now. We are doing our best to assist you, and I can assure you that we will resolve this. If you continue to have trouble with the website or need further assistance with returning the parts, please let us know, and we will help in any way we can. Thank you for your understanding.

Posted 8 months ago

“Good Scents and Clean Air left behind..Great Product..Great Quality”

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Posted 8 months ago

“Good price Good quality Delivery was when they said”

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Posted 8 months ago

“Good price and quick delivery”

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Posted 8 months ago

“Excellent service and a good price. This product was hard to find elsewhere but MMW had it!”

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Posted 8 months ago

“I’m very pleased with price and next day delivery. I will definitely ordering again”

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Posted 8 months ago

“Waiting days for my item, to then be told it has been damaged in transit”

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Posted 8 months ago

We’re really sorry for the inconvenience caused. We completely understand how disappointing it is to wait several days, only to find out the item was damaged during transit. Although a full refund has already been issued, we appreciate your frustration and agree this situation falls short of the service we aim to provide. We’ll be reviewing this with our delivery partner to help prevent it from happening again. Thanks for your feedback—and again, our sincere apologies.

Posted 8 months ago

“Found what I needed ordered and delivered on time.”

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Posted 8 months ago

“Fantastic price and service, thank you.”

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Posted 8 months ago

“Such great value and super fast delivery”

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Posted 8 months ago

“Low price but good quality would definitely use them again 😁”

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Posted 8 months ago

“fit like the glove toyota avensis 2016 2.0l disiel”

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Posted 8 months ago

“Was meant to arrive on Friday got it today (Tuesday) brilliant service 2nd to none thank you very much”

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Posted 8 months ago

“Website is easy to navigate, great range of products and excellent value for money oh and free delivery.”

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Posted 8 months ago

“Easy ordering. Super quick delivery. What more can you want. Highly recommended.”

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Posted 8 months ago

“Easy ordering prompt delivery very happy”

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Posted 8 months ago

“I still have not received the goods - I have emailed to chase - but had no reply :(”

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Posted 8 months ago

We're very sorry for the inconvenience caused. Unfortunately, your order was lost in transit, and we regret that we had no replacement stock available at the time. We issued a full refund as soon as this was confirmed. If there’s anything else we can do to help, feel free to reach out.

Posted 8 months ago

“Ordered my oil from motorworld on the 30th April, and as of 6th May I still haven’t received it, I rang motorworld and spoke to someone who said they would look into it, but I didn’t get a reply. I needed the oil by 4th May so had to go and purchase it locally. Annoyingly now if/when it arrives, I will have to go through the fuss of returning it. Poor customer service.”

Helpful Report

Posted 8 months ago

We’re sorry to hear you were disappointed, but we’d like to clarify that we collected your order free of charge as a goodwill gesture, even though the delay was caused by the courier, not by us. While we understand your frustration with the delivery timeframe, once you contacted us, we began looking into the issue promptly. We did ensure the return process was as smooth and hassle-free as possible. We always strive to provide good service and hope you’ll consider giving us another chance in the future.

Posted 8 months ago

“Wrong item received and having difficulty in communicating to get this rectified- please could one of the team contact me to arrange a refund”

Helpful Report

Posted 8 months ago

Thank you for your feedback, and we're very sorry to hear about your experience. We understand how frustrating this must have been. Please rest assured that a full refund has already been issued, and we're sorry for any delay or difficulty in communication. If you have any further concerns, feel free to get in touch—our team is here to help.

Posted 8 months ago

“Hi, I am trying to get details of how to return the incorrect Discs Front for my Citroen C1. I have akeady phoned and spoken to someone on Friday 2nd May and Emailed but have had no respnse other than three request for a revue. Order number 100154350 ordered on the 28th April. Cheers Duncan Muir”

Helpful Report

Posted 8 months ago

Thanks for your feedback, and I'm sorry to hear you're feeling frustrated. Just to confirm, we’ve already emailed the return details to you twice — first on 2nd May at 11:08am, and again on 6th May at 2:39pm. Could you kindly check your junk or spam folders in case our messages have been filtered there? If you still can't find them, please let us know and we’ll resend the return instructions straight away. We want to get this sorted for you as quickly as possible.

Posted 8 months ago

My Motor World is rated 4.5 based on 6,243 reviews