My Motor World Reviews

Name: My Motor World
Address: Newgate House, Newgate, Rochdale, Newgate House, Newgate, Rochdale, Manchester
Rating: 4.63

4.6 Rating 3,782 Reviews

90 %

of reviewers recommend My Motor World

4.6

Based on 3,782 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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My Motor World 5 star review on 28th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order parts for my car in correct parts supplied contract you with no response I had to get the parts from else where”

Helpful Report

Posted 1 day ago

“Ordered my oil from motorworld on the 30th April, and as of 6th May I still haven’t received it, I rang motorworld and spoke to someone who said they would look into it, but I didn’t get a reply. I needed the oil by 4th May so had to go and purchase it locally. Annoyingly now if/when it arrives, I will have to go through the fuss of returning it. Poor customer service.”

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Posted 3 days ago

“Product good but for presentations shud???”

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Posted 1 week ago

Thank you for your feedback regarding the Quinton Hazell QH6 Brake & Parts Cleaner 600ml. We're glad to hear you found the product itself to be good! However, we noticed your comment mentioned "but for presentations shud???"—we'd really appreciate it if you could clarify what you meant. We're always looking to improve, so any additional details you can provide would be very helpful. Looking forward to hearing from you.

Posted 1 week ago

“It’s a shame that my package was sent to the wrong depot and didn’t arrive on correct date not good service”

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Posted 1 week ago

Thank you for your feedback, and I’m truly sorry to hear that your package was sent to the wrong depot and did not arrive on the expected date. We understand how frustrating this must have been and sincerely apologise for the inconvenience caused. This is not the level of service we aim to provide, and we are actively reviewing what went wrong in this case to prevent similar issues in the future. If there's anything we can do to make this right or if you still need assistance, please don’t hesitate to reach out to our support team.

Posted 1 week ago

“The product i recieved was not compatable with my car so had to get a refund.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We're sorry to hear the item wasn’t compatible with your vehicle. We always aim to provide accurate fitment information, and we're glad to hear your refund was successfully processed. If there's anything we can do to help you find the right part in the future, we’d be happy to assist.

Posted 2 weeks ago

“Would have been good but when signed up but supposed to get discount code through but this never came/was not taken off the final payment amount”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback and for giving us a try. We're sorry to hear about the confusion with the discount code. Some products, including Moprod batteries, are excluded from promotional discounts, which is noted in the offer terms — but we understand that can be easy to miss. We really appreciate your comments and will take this on board to make things clearer in future. If there’s anything else we can help with, feel free to get in touch.

Posted 2 weeks ago

“I’m still waiting for a call back after contacting customer service as I didn’t receive the item which was advertised on the website and it’s a different size and won’t do the job I need it to do but I’m hoping for the matter to be resolved very soon”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. I’m sorry to hear about the issue with your order. Unfortunately, the manufacturer has not yet confirmed the details, so we don’t have any additional information at this time. I’m still awaiting a call back from customer service, and I’m doing everything I can to get this resolved for you as soon as possible. We appreciate your patience and will keep you updated.

Posted 2 weeks ago

“Probably wouldn’t recommend having a battery delivered. I ordered mine and it hadn’t been kept upright so some of the battery acid has leaked out into the box. The battery still works fortunately and holds a charge, but not ideal.”

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Posted 3 weeks ago

Thank you for taking the time to leave your feedback. We're really sorry to hear about the condition your battery arrived in. We haven’t heard from you directly regarding this, but we’ve sent you an email requesting a few images so we can look into the issue further and offer a suitable resolution. Please do check your inbox (and junk folder just in case) and get back to us when you can. We completely understand that receiving a battery in that condition isn't ideal, and we’d like to make things right.

Posted 3 weeks ago

“Not very good. Pictures from the website seem to suggest that there are two parts in the box, when in actual fact there is only one. Even the picture on your review shows two parts? Very disappointing to get just the one as I wanted to do both sides. All a bit misleading?”

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Posted 1 month ago

Thanks for your feedback. I’m sorry for any confusion caused. The listing is actually for a single unit, and the images are generic, which can sometimes give the impression that more than one part is included. I understand how this could be disappointing, especially when you were hoping to do both sides. If you need an additional part, I’d be happy to assist you in ordering another one. Please let me know how you’d like to proceed, and I’ll be happy to help.

Posted 1 month ago

“I ordered a back screen wiper for my Grand Cherokee Jeep SRT based on my REG and other details. The wiper arrived and it was 12" as opposed to 9" so no good to me.”

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Posted 1 month ago

Thank you for your feedback. We're sorry to hear the wiper wasn't the right size. Please could you confirm your registration number or get in touch with us directly? We'll be happy to look into this and help find the correct wiper for your Grand Cherokee Jeep SRT.

Posted 1 month ago

“Happy to order from you but have not received the item yet as DHL requires signature and delivers in the day when all at work 😐”

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Posted 1 month ago

Thank you for your feedback! I’m sorry to hear about the delivery issue with DHL. I completely understand how inconvenient it can be when they require a signature during working hours. If you’d like, I can contact DHL to arrange an alternative delivery option, such as a drop-off location or a different time. Let me know if that would help, and we’ll do our best to get it sorted for you!

Posted 1 month ago

“Tried to amend my delivery address as auto population on browser had got screwed up they 'couldn't' do it so had to cancel order. 14 days to 'aim' to refund my money however,compared to one day to take the funds from my account. Not received theirs refund yet.”

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Posted 1 month ago

Thank you for your feedback, and I’m sorry for the frustration caused by this situation. I understand that your address error was frustrating, and I apologise for the inconvenience. As we’ve already shipped the order, our process requires it to be returned to us before a refund can be issued. Once the parcel arrives back, we will process your refund as quickly as possible. I understand this is not ideal, and I truly appreciate your patience as we work through this. Please rest assured that we are doing everything we can to resolve this for you promptly. If you have any further concerns or questions, please feel free to reach out.

Posted 1 month ago

“its ok when things go right but when the wrong parts are sent it simply does not pay to bnuy from you it cost of returns”

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Posted 1 month ago

Thank you for your feedback. I understand your frustration, and I’m sorry for the inconvenience. To help avoid any return costs in the future, I’d recommend getting in touch with us to confirm compatibility before placing an order. We’re happy to assist with ensuring you get the right part the first time. If you need any help with your current order, feel free to reach out, and we’ll sort it out for you.

Posted 1 month ago

“Input my car reg to buy parts and the ones that matched do not fit. Not even close. Be weary of this page, unless you know cars and know exactly what you need you cannot trust their website.”

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Posted 1 month ago

We’re sorry the parts didn’t fit as expected. While we use vehicle registration to guide selections, some models have multiple options that require checking specific details. We’ve already provided return information, but if you need any further assistance, feel free to reach out. Thanks for your feedback.

Posted 1 month ago

“Disappointed as I never received next day like promised, my order was 3 days till delivered.”

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Posted 1 month ago

Thank you for your feedback. I am sorry to hear about the delay with your order. We understand how frustrating it must be when a promised delivery doesn't meet expectations. We are reviewing this issue with our delivery partners to ensure it doesn't happen again in the future. Thank you for your patience, and we hope to improve your experience next time.

Posted 1 month ago

“Belt was too small! It said it was compatible with my car. Also never received my motorworld points!”

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Posted 2 months ago

Thank you for your feedback. I’m sorry to hear about the issue with the timing belt. To help resolve this, could you please provide your vehicle registration number so we can check the fitment details and ensure that the correct part was ordered? Regarding the MyMotorWorld points, I noticed that you were not logged into your account when placing the order, which is why the points were not automatically added.

Posted 1 month ago

“Not to be repeated”

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Posted 2 months ago

Thank you for your feedback. I’m really sorry that we were unable to fulfill your order due to stock issues. We understand how frustrating this must be, and this is not the experience we want for our customers. We’ve taken steps to prevent this from happening again. If there’s anything else we can do for you, please let us know.

Posted 2 months ago

“Unfortunately there was no attachments to fit my car even though I put my registration in to make sure it was the right blade, so wasted my money as had to take car to a garage and get wipers. Also paid extra for next day delivery and it never arrived for a few days. Alot of expense for nothing unfortunately”

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Posted 2 months ago

Thank you for your feedback. I'm sorry to hear about the fitment issue and the delivery delay. I have sent you an email requesting your vehicle registration so I can check the fitment and see what went wrong. If you'd like to reply with those details, I’ll be happy to look into this further for you. Apologies again for the inconvenience, and I appreciate your patience.

Posted 2 months ago

“your site is great easy to use but i have just got the scecoued part of my order”

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Posted 2 months ago

Thanks so much for your feedback! We're happy to hear you found the site easy to use. Apologies for the delay with the second part of your order. If everything's good now, that's great to hear! Let us know if there's anything else we can assist with.

Posted 2 months ago

“I got the wiper blades eventually but it wasnt the "next day" service advertised. Ended up about a week. I did get good response when I reported that the package I received didn't have the blades in. I was told they were being dispatched immediately, but they were not and I had to chase a second time and then they were disptached with tracking information this time and they arrived.”

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Posted 2 months ago

Thanks for your feedback. We’re really sorry that your order didn’t arrive as expected and that you had to follow up more than once. We completely understand your frustration. We’re glad that our customer service team was responsive when you reported the issue, but we know this experience wasn’t ideal. We appreciate your patience and will work to improve our process to ensure this doesn’t happen again. Thanks for bringing it to our attention!

Posted 2 months ago

My Motor World is rated 4.6 based on 3,782 reviews