Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry to hear that you haven’t received your order yet. Please rest assured that we are already investigating this with Evri and looking into why there has been a delay following their attempted delivery. We completely understand how frustrating this must be, and we're doing everything we can to resolve this as quickly as possible. One of our customer support team members will be in touch with you directly with an update very soon.
Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Great product , would choose a faster delivery next time . Courier problems but my first years responded quickly and sorted out as was a gift and couldn’t contact recipient. Would use again”
Hi, thank you so much for your kind review! We’re glad to hear you loved the product and that our team was able to help resolve the delivery issue quickly.
We understand how important it is for gifts to arrive on time, and we appreciate your patience with the courier delays. We look forward to welcoming you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Nice website , easy to navigate, good choice of gifts, toys are of good quality and well made. Communication excellent, and delivery time reasonable, gift was very appreciated, and gift packaging made it very special”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The items I’ve ordered were of nice quality and good looking, however the inside frame of the picture frame didn’t fit at all and I had to cut it in order to fit. Something you would not expect to do if you pay £25 for a personalised frame.”
Hi, thank you for your feedback, we're really glad to hear you liked the quality and look of the items. We're truly sorry to learn that the inner frame didn’t fit as expected. That’s certainly not the experience we aim to deliver, especially for a personalised product at this price point. We appreciate you taking the time to let us know, and we’ll be reviewing this with our team to prevent similar issues in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We're so pleased to hear you found the products beautiful. We're sorry to hear you were disappointed with the delivery cost and your experience with our customer service. Unfortunately, we were unable to upgrade your delivery from standard to express on our end due to system limitations. However, we did offer the option of placing a new order with next-day delivery to try and meet your deadline. We appreciate your understanding and will continue working to improve both our service and flexibility going forward.
Best regards, Aleksandra, Management Team, My 1st Years
“I have brought from here many times.
They do such beautiful gifts. I ordered a dressing gown for my daughter and nephew. I forgot to put his name on it and emailed the company. They were fantastic and did everything to update my order. I will continue to purchase from here. Thank you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Items ordered for a gift were nice - however, they didn’t arrive within the delivery window that was given at point of purchase.
If the delivery was going to take longer than advertised I would have shopped elsewhere to ensure I had the gift in time for a birthday party.
When contacting the customer service team the response was not the most helpful either.. and they also didn’t respond within their advertised response time.”
Hi, thank you for your feedback, and we're really pleased to hear you were happy with the items themselves. We're truly sorry the delivery didn’t arrive within the expected timeframe and that your experience with our customer service didn’t meet your expectations.
We completely understand how disappointing it must have been, especially when the items were intended as a gift. While our standard delivery service is not guaranteed, as outlined in our terms and conditions, we absolutely recognise how important timely delivery is, particularly for special occasions.
We’ll be sure to pass your feedback on to both our customer service and logistics teams, as we're always working to improve our processes. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Received my order yesterday, unfortunately it has discoloration on the back of one of the ears, I emailed to let them know and today I received my replacement. Excellent customer service! Very happy with product and how the situation was handled. Thank you”
Hi, thank you so much for your kind words! We're really sorry again for the issue with your original item, but we're so glad to hear that you're happy with the replacement and the service you received. We truly appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“They actually sent me faulty item but once I told them they replace item very quickly. it's very impressive service and I'm so pleased the item.
Thank you!!!”
Hi, thank you so much for your lovely review! We're really sorry again that the original item arrived faulty, but we're so pleased to hear you were happy with how quickly we sorted things out. Your kind words mean a lot to us. Thank you for your support!
Best regards, Aleksandra, Management Team, My 1st Years
